Oneworld
Oneworld Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oneworld has a 2.0 star rating from 1 review; consumers are mostly dissatisfied with a 100% unfavorable distribution, citing high price level, billing practices, and poor customer service.
Positive Feedback
Some alliance airlines do recognise frequent flyer status, providing occasional membership benefits.
Negative Feedback / Risk Areas
- BA frequently fails to recognise One World Sapphire status, creating unresolved membership issues and prompting Oneworld customer complaints.
- Customers report billing and customer service failures and limited remedial responses.
Key Takeaways for Future Customers
- Read Oneworld reviews and confirm status recognition with the specific airline before booking.
- Budget for potential billing disputes and expect slow customer service resolution of membership issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oneworld has a 2.0 star rating from 1 review; consumers are mostly dissatisfied with a 100% unfavorable distribution, citing high price level, billing practices, and poor customer service.
Positive Feedback
Some alliance airlines do recognise frequent flyer status, providing occasional membership benefits.
Negative Feedback / Risk Areas
- BA frequently fails to recognise One World Sapphire status, creating unresolved membership issues and prompting Oneworld customer complaints.
- Customers report billing and customer service failures and limited remedial responses.
Key Takeaways for Future Customers
- Read Oneworld reviews and confirm status recognition with the specific airline before booking.
- Budget for potential billing disputes and expect slow customer service resolution of membership issues.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hounslow, England
Individual airlines do not care about the Alliance issues
- - Qantas confirms Gold and One World Sapphire status; BA not recognise it at LHR.
- - Case numbers 0687**** and 0649****; please investigate.
I have been a Qantas Gold Frequent Flyer for more than 15 years (now almost a Lifetime member). That entitles me to a One World Sapphire status.
But when I fly through London LHR (went through 5 times last year)...they don't recognise my status (although BA is a One World alliance). This year, I have booked some flights using BA and even online, my status was not recognised. I was told to clarify with Qantas. I did, and they just confirmed that I am Gold and therefore One World Sapphire...they asked me to clarify with BA.
I tried, and every time I send my complaint...BA's reply is an apology from BA...then they send a series of links for Manage Your Booking, change/cancel flight, seat, baggage allowance, etc...All of these are of no use to me.
Will BA please look into my issue as there is no way I can resolve this on my own...my case numbers (from latest: 0687****...0649****)...I have another few more trips this year and I have lost confidence in BA, and I sincerely hope that some senior management looks into this issue.
Melvin
- Some airlines in the alliance do recognise your status
- Ba does not recognise one world status
Preferred solution: Apology
User's recommendation: Caution when using BA...you may not have your One World status recognised
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