OneWater Yacht Group
OneWater Yacht Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OneWater Yacht Group has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
Pre-sales experience and initial sale interactions were noted as the main positive aspect.
Negative Feedback / Risk Areas
- Repeated failure to complete promised warranty repairs and part installations.
- Missing inventory on delivery and poor follow-up from customer service.
- Persistent OneWater Yacht Group customer complaints about communication and responsiveness.
Key Takeaways for Future Customers
- Check OneWater Yacht Group reviews and document promises in writing before purchase.
- Confirm warranty coverage, parts availability, and that items are onboard before delivery.
- Be prepared to coordinate local dealers for post-sales service if customer service is unresponsive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OneWater Yacht Group has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
Pre-sales experience and initial sale interactions were noted as the main positive aspect.
Negative Feedback / Risk Areas
- Repeated failure to complete promised warranty repairs and part installations.
- Missing inventory on delivery and poor follow-up from customer service.
- Persistent OneWater Yacht Group customer complaints about communication and responsiveness.
Key Takeaways for Future Customers
- Check OneWater Yacht Group reviews and document promises in writing before purchase.
- Confirm warranty coverage, parts availability, and that items are onboard before delivery.
- Be prepared to coordinate local dealers for post-sales service if customer service is unresponsive.
Turn one complaint into a collective action
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
I bought a boat from them but many things went wrong in the process
- - Purchased from OWYG at a Florida boat show.
- - Repairs and high-altitude props were promised.
- - Delivered with no repairs or prop changes; missing covers.
I bought the bought from OWYG at a Florida boat show. The boat will be used on Lake Tahoe.
It was a used boat but only had 14 engine hours so still covered under warranty. I know warranty on a Chris Craft on Lake Tahoe is difficult so I had the boat inspected prior to sending to me. Also I needed new high altitude props. Since I don't have a trailer yet, I also wanted those installed prior to sending the boat.
After inspection there were several warranty repairs required. Well they sent the boat as if the repairs were made and props changed out. Well when the boat delivered (in the water since I have no trailer yet) no repairs were made and no props changed. They claimed props were backordered for several months and now I'd have to deal with a local dealer (not on lake).
To make matters worse, the boat was missing its covers. When I contacted them (or tried) they stated covers aren't included. Yet I have written proof from the sales person that they should've been in the bow compartment of the boat and that they must have been lost or stolen while they were inspecting the boat. Now they want me to pay for covers and they won't return emails or phone calls.
I've tried to work with sales person, sales manager, several parts department people. No response.
Very frustrating! The story could actually go on but I'm done with them
- Pre sales
- Lack of post sales and ethics
Preferred solution: I want the covers for my boat
User's recommendation: Find another source to buy your dream boat
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