Bruce d Mne

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 Verified Reviewer | map-marker Fort Lauderdale, Florida
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I bought a boat from them but many things went wrong in the process

1.0
OneWater Yacht Group - I bought a boat from them but many things went wrong in the process
I bought the bought from OWYG at a Florida boat show. The boat will be used on Lake Tahoe. It was a used boat but only had 14 engine hours so still covered under warranty. I know warranty on a Chris Craft on Lake Tahoe is difficult so I had the boat inspected prior to sending to me. Also I needed new high altitude props. Since I don't have a trailer yet, I also wanted those installed prior to sending the boat. After inspection there were several warranty repairs required. Well they sent the boat as if the repairs were made and props changed out. Well when the boat delivered (in the water since I have no trailer yet) no repairs were made and no props changed. They claimed props were backordered for several months and now I'd have to deal with a local dealer (not on lake). To make matters worse, the boat was missing its covers. When I contacted them (or tried) they stated covers aren't included. Yet I have written proof from the sales person that they should've been in the bow compartment of the boat and that they must have been lost or stolen while they were inspecting the boat. Now they want me to pay for covers and they won't return emails or phone calls. I've tried to work with sales person, sales manager, several parts department people. No response. Very frustrating! The story could actually go on but I'm done with them
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Pros:
  • Pre sales
Cons:
  • Lack of post sales and ethics

Preferred solution: I want the covers for my boat

User's recommendation: Find another source to buy your dream boat

Comment
Helpful

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