Nate J92

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issues with payments

I have an issue about how one vanilla has allowed unverified payments on my my card. The verified security is not very secure. I now have money put into these businesses I haven't been too. that one vannila is allowing.
View full review
Loss:
$144
Pros:
  • Asking and wanting to resolve my issue
Cons:
  • Stopping me from my online payments due to and unverified payment

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Seattle, Washington

Invalid Card, Money Did not load

OneVanilla - Invalid Card, Money Did not load
OneVanilla - Invalid Card, Money Did not load - Image 2
OneVanilla - Invalid Card, Money Did not load - Image 3
OneVanilla - Invalid Card, Money Did not load - Image 4
OneVanilla - Invalid Card, Money Did not load - Image 5
I was gifted this card, and there wasn't any money. It tells me invalid card. I already started a claim and was told I would be mailed a new one with an outstanding balance. Thank you. Here is my Confirmation # 5438-**** Attached are the front and back of card, the receipt and approved receipt, and proof of address. Thank you for your help.
View full review

User's recommendation: Be patient

Robert I Omt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report fraud

OneVanilla - Report fraud
OneVanilla - Report fraud - Image 2
I bought a one vanilla card from Family Dollar where I put $200 dollarso on it. I used it one time at the Valero. Then when I tried to use it again all my money was gone. I lost over a $186 dollars. I would like the rest of my money back. I've called and talked to someone once. But nothing has been done about it they told me it could take up to 45 days and it's been almost 3 months. I need some answers.
View full review
Loss:
$186
Pros:
  • To me it appears to fraudulent
Cons:
  • There are none

Preferred solution: Full refund

User's recommendation: Don't support one vanilla

Ayisha M Hhw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Card locked

OneVanilla - Card locked
Good afternoon! Redeeming my secure spend card but it seams to be locked by one vanilla customer so I just need some help by unlocking it for me because its my only one serious card to start to use thank You
View full review
Loss:
$50

Preferred solution: Just to get my card unlock

User's recommendation: My future traders and buyer here, we through using this and any problem you have a chance to text here for a problem solve

Hector A Eyc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Onevanilla Master Card wasn't Activated

My Onevanilla Master Card wasn't Activated
My Onevanilla Master Card wasn't Activated - Image 2
HELLO please yesterday I brought single $200 Onevanilla Master Gift Card for my Son... I tried checking the balance after several hours it wasn't working so I went back to the store to get it activated I was instructed to call I call only for people asking me for my driver license.. which I don't have. please I need your help I have the card and the receipt with me I brought it cash
View full review
Loss:
$200
Pros:
  • Problem is unactivated card

Preferred solution: Full refund

User's recommendation: I'm getting sick and Tired of Onevanilla Gift Card

Anonymous
map-marker Yorkton, Saskatchewan

My vanilla visa gift card

DI want to know where my gift card is , I have been waiting for four weeks already. It didnt even work .I am sick of vanilla
View full review

User's recommendation: Don’t buy them

Anonymous
map-marker Yorkton, Saskatchewan

My vanilla visa gift card

I want to know where my gift card is , I have been waiting for four weeks already.I purchase three hundred dollars .
View full review
Gene S Yyu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Funds are gone of the cad i had 300 on 2 of them

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
OneVanilla - Funds are gone of the cad i had 300 on 2 of them
OneVanilla - Funds are gone of the cad i had 300 on 2 of them - Image 2
I have lost $800 dollars for the cards that I bought and sent to pay bills now are you going to replace the cards today
View full review
Loss:
$800

Preferred solution: Full refund

Anonymous
map-marker Las Vegas, Nevada

Still haven't gotten my five hundred on gift card

I put five hundred on my gift card that should of been here by now today is the fifth I want my money to be egifted to me I will never use ur company again this isn't gust a couple of dollars it's five hundred I want my money My name is summer Gibbs 2264 Jo Anne Las Vegas NV 89156 775242****
View full review

User's recommendation: Don't use or buy

SPRINGVALE C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carstairs, Alberta

Cant check ballance of card online

There is a big issue when I go on your website they tell me my security code is not valid..therefore I cant check my ballande furthermore your costomer service line is a big farce
View full review
Ramairo S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Card trouble

Im so pissed I bought a prepaid card from a store by you guys and its on hold for no reason and I just got it and I called and called customer service but no can get back to me
View full review
Loss:
$230

Preferred solution: Full refund

Sonia H Zwh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought a $200 CAD vanilla card

OneVanilla - I bought a $200 CAD vanilla card
OneVanilla - I bought a $200 CAD vanilla card - Image 2
OneVanilla - I bought a $200 CAD vanilla card - Image 3
I bought a $200 CAD vanilla card from a store and I cant use it nor check the balance and I will like you to help me solve that problem please
View full review
Loss:
$200

Preferred solution: Full refund

Labrecque T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Request for card replacement

OneVanilla - Request for card replacement
OneVanilla - Request for card replacement - Image 2
I cant buy what do i want with my card and my card as been never used so i want a new card a digital one if possible a visa and thx for reading my request
View full review

Preferred solution: A digital card visa of possible

Jeremy L Pkc

I cant access my card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 11, 2023

Still waiting on answers

Original review Feb 11, 2023
Can't access my account balance. Keep getting no answer when trying online & on the phone. Got a refund added to this card & haven't been able to access it or to know if it showed up on card. Please let me know something about this.
View full review
Loss:
$87
Cons:
  • No customer service

Preferred solution: Information about my onevanilla gift card.

User's recommendation: Don't bother with onevanilla gift cards

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Carson City, Nevada

Invalid card

OneVanilla - Invalid card
OneVanilla - Invalid card - Image 2
OneVanilla - Invalid card - Image 3
OneVanilla - Invalid card - Image 4
OneVanilla - Invalid card - Image 5
My email has not been answered Confirmation # 5438-**** Attached are the front and back of card, the receipt and approved receipt, and proof of address. Thank you for your help.
View full review