Anonymous
map-marker Guadalajara, Jalisco

Cancelled flights due to virus

I was trying to cancel my flight before my 24hr dead line but none of the numbers worked or no one answers. Good way to run a business. If I ran my business like that I would be out of business with in a week. It seems it was all done on purpose so they don't have to return any money to anyone. Don't ever book a fight with these guys
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Joanne C Fjg

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| map-marker Calgary, Alberta

GIA - Thought you would help me out, but still the non existent serivice.

OneTravel - GIA - Thought you would help me out, but still the non existent serivice.
OneTravel - GIA - Thought you would help me out, but still the non existent serivice. - Image 2
I have asked for 2 Senior tickets to PEI in August 2024 to make up for the panic attack I incurred dealing with One Travel (and continued counselling) for the lack of empathy with the comment (NO HARM NO FOWL). In addition, J am out over $600 in telephone charges.I am a client and am losing being kind. I can and will escalate should I not hear from you.
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User's recommendation: Be wary……ONE TRAVEL never let me know my flight dates changed and then said “NO HARM NO FOWL” after my panic attack. Yes, we got to PEI, but my travel for 6 people was ruined and I want replacement tickets for 2 people……..and ONE TRAVEL do not even respond to my trying to connect. I thought GIA felt sorry for me……but I have to call her out too. No response from ONE TRAVEL.

2 comments
Guest

Still did not receive a phone call (FROM SOMEONE THAT IS AWARE OF THE SUTUATION). This was my note to them yesterday…….with NO RESPONSE.

I am off to an appointment and will be available after 1p to talk (TO SOMEONE THAT KNOWS OF MY COMPLAINT AND HAS A RESOLUTION TO THE ISSUE).

If that is you…….then call me after 1p. THIS IS GETTING VERY ANNOYING AND MY PATIENCE IS WEARING THIN.

Guest
reply icon Replying to comment of Guest-2496057

Is there ANYONE working at ONE TRAVEL ???? No more *** You *** up, now step up to the plate.

I am available all day today. Someone who is in the know call me as I am NOT starting out with “what’s up” ???

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Mohsin R Vdh

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Request for refund

OneTravel - Request for refund
OneTravel - Request for refund - Image 2
OneTravel - Request for refund - Image 3
My flight was cancelled And didn't get a refund yet I had my ticket from website oneTravel my booking number is 8115**** this flight was from Montreal to Manchester on 27 June 2023 but when I arrived at airport they told me that flight is cancelled now I want to request for my refund for this flight it was airtransit flight I have asked them for refund they asked me to contact oneTravel then they will refund me because one travel have all my details
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Preferred solution: Full refund

1 comment
Guest

We have contacted the airline with the refund request and are now waiting for their response.

Jeremy G Opa

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A myriad of issues from fraud to theft to deceit

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OneTravel - A myriad of issues from fraud to theft to deceit
OneTravel - A myriad of issues from fraud to theft to deceit - Image 2
OneTravel - A myriad of issues from fraud to theft to deceit - Image 3
OneTravel - A myriad of issues from fraud to theft to deceit - Image 4
OneTravel - A myriad of issues from fraud to theft to deceit - Image 5
OneTravel - A myriad of issues from fraud to theft to deceit - Image 6
OneTravel double-charged me ,overcharged me and refuses to refund money they fraudulently and without authorization withdrew from my bank account for a simple round trip airline ticket from Bangkok to Hongkong Fareportal/ OneTravel / CheapOair refuse to refund me money they admit to stealing A collective group of scam artists
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Loss:
$700
Cons:
  • Scam artists liars cheats thieves

Preferred solution: Full refund

User's recommendation: AVOID THEM AT ALL COSTS AS IT WILL COST YOU

hollygo l

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Worst experience ever

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OneTravel - Worst experience ever
OneTravel - Worst experience ever - Image 2
Updated by user Oct 12, 2023

Not resolved I’m rather upset the costs I incurred were distressing to my family, I’m disgusted in this company’s inability to do anything. Never using or recommending them.

Original review Sep 27, 2023
They cannot be contacted when something goes wrong even though I had booked insurance and tickets that can be changed I was unable to reach them in time and was charged for full for two tickets the staff are unhelpful and their messaging box for communication is useless Avoid This was a horrible and expensive experience
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Loss:
$4000
Cons:
  • Difficulty making changes in first 24 hours

Preferred solution: Full refund

User's recommendation: Avoid

1 comment
Caylah Szs

Always call to your credit card,they always helpful not costumer service .I had bad experience with United Airlines, I called my credit card in one week I had full refund

Anonymous
map-marker Brisbane, Queensland

Was over charged for booking flight

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tried calling one travel on contact number with website no answer or no such number also sent a email inquiring about my query an to my surprise no reply very disappointed would never use this site ever again *** poor customer services or care support
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User's recommendation: Unhappy with this agency

Anonymous
map-marker Melbourne, Victoria

Check my travel details

Where is the boarding passes that I paid for? You guys charged us 30 aud go the passes yet do not send it. Is this some sort of scam that you guys are pulling? Or either give us a refund or send the boarding passes before tomorrow morning which is our flight.
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Kern Brh

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Verified Reviewer
| map-marker Lake Worth, Florida

Need to speak to Representative

Ticket Oct 27-Jan 9 West Palm Beach to SLC Round trip. Cant find flighti Itinary !!! I cant open text from travel one there was supposedly a flight change but it wont open ! I cant fined anything !!!
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User's recommendation: I need to find my flight but can’t open the text from One travel . America Airlines!! So need to talk to a representative about this matter. I do not have I’d # or proof of purchase!!!

Jennifer X Wnw

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Verified Reviewer
| map-marker Seattle, Washington

There is no place for any financial crimes with us yesterday today and tomorrow.

As you know who you are what company you are as a traveling agency. Any financial crimes is an endless hole as you know very well because the criminals deviant desires is no end.

In 2021, while we used our funds to book reservation for our work traveling from West coast to East coast in California State area that is my home state by using Alasak Airline Cheapoair.com. Less than 14 days, my money from my personal private accounts have been stolen more than 6 digits without my authorization and the traveling is not for any people' trouble we attempted to help since Jan 2021 winter time but the first offer was already failed because the instruction and the direction was not followed by Alaska Airline and Cheapoair we attempted to use airway to vacant those abuse local people from the Mantanan State to Seattle little bit warmer for 100 people but we I do need the people names in order to avoid any abusing and I also personally know very well Cheapoair is onetravel.com's sister agency all Filipinos who are the top famous kidnapping country and business in the world. Those traveling agency and Alasaka Airline did not work with us and also I we do not need to work with them as well. The lost and the failure of the first trip order is long gone.

We I already cancelled all because our 100 free flying have been used for Alaska Airline employees friends and their cult churches members who are OUR COUNTERPARTS but the real needed people did not get nothing help but abused more and killed more. I also believe your both traveling agencies know more than me. Again, it is like what I already warned and told those Chinese TSPM anti-Christianity Churches decades ago each penny those are not theirs will be charged one by one and returned back to my personal accounts one by one just a matter of when. As the traveling business running, I believe you both companies already made great deal of money from my reservations.

Isn't that enough or you WANT more? No matter what answer you have, my answer is NO MORE.

Jennifer Xu

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User's recommendation: you have no future customers but criminals

1 comment
Guest

We have reached out to this reviewer to try to obtain additional information regarding her concerns

Lizbeth G Sib

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Porque me cancelaron mi vuelo

OneTravel - Porque me cancelaron mi vuelo
OneTravel - Porque me cancelaron mi vuelo - Image 2
OneTravel - Porque me cancelaron mi vuelo - Image 3
Me avisaron que la aerolinea no confirmo mi vuelo y no quiero más viajes quiero mi remanentetambién compor favoro
View full review
Loss:
$420
Cons:
  • No cumple

Preferred solution: Full refund

1 comment
Guest

As mentioned in the attachments, the airline could not confirm the reservation. The customer was never charged. Since no charges were posted there was not refund to be processed.

Lana G Wbh

Questions about my booking

The price I was charged was nit what I found online . I found flights for 2 people in the amount if $310.97, NOT $444.93. How can this happen. Please explain We are pensioners and no way would I have booked flights for that figure. Also I was not aware of a third party. Never would I book knowing I had to pay a fee. I have notified my Bank and lodged a dispute with them concerning this amount. They have been advised and are proceeding with the dispute.
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Loss:
$176

Preferred solution: Full refund

JAMES N Qqt

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Verified Reviewer

Refund claim

Original review Aug 08, 2023

Dear Travel one,

I am a client who purchased a ticket online using your system. However, my card was automatically charged with travel protection fee ($189.95) and ESA fee ($19.92) which I did not authorize and which I did not want.

I need a refund of the total amount of US$ 209.94 to my debit card.

My booking numbers are 4L96SR & F6MWAF in the names of: James Nirere Kabyemera.

However, my booking should remain intact but system selected seats should be changed as follows:

1- From 48E (system selected) to 41B on flight DL201 from Johannesburg to Atlanta;

2-From 29B (system selected) to 28F on DL822 from Atlanta to Detroit.

I will be very grateful if the above issues are rectified. Awaiting your positive response

Regards

James Nirere Kabyemera

View full review
Loss:
$210

Preferred solution: Refund of travel protection fee ($189.95) and ESA fee ($19.92) = $209.94 which were automatically charged to my card by the system without my authorization. . My booking numbers are 4L96SR & F6MWAF

2 comments
Guest

Our representatives have worked with this customer and resolved the expressed concerns.

Sherise G

Contact your credit card or bank file a claim

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William F Oti

Refund

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You guys charged me for every add on I requested a refund and Ive received 32$ I used you guys quite often whats the problem?
View full review
Loss:
$140

Preferred solution: My refund

User's recommendation: Look before you give them your money

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Angie W Nmy

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Verified Reviewer

Utter rubbish, zerotravel, not obetravel

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Lost money, no refund, noone with any knowledge of how to process a refund available to talk to, customer service utter garbage!
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Loss:
$1330

Preferred solution: Full refund

User's recommendation: Don't bother!

MarnaJoan B

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Verified Reviewer
| map-marker Auckland, Auckland

Tickets

Hi.

My name is Marna Joan Baxter. I booked and paid for flights from Auckland New Zealand too Fairbanks Alaska on the 30th June 2023.

My booking number is: 8127****.

I have tried to contact you a number of times via email replys with no luck.

I would like to know when will I receive my ticket's or e ticket's?

I have not received anything other than confirmation of booking.

I leave Auckland on the 30th July at 10 40 on flight 8WECNH flight 10 789. As it is only a 21 days away I am starting to get concerned.

I look forward to your speedy reply, and my ticket's in what ever format they are.

Respectfully yours

Marna Baxter

I did receive an email from one travel. But nothing about my bording passes or tickets.

Just the reference number for the booking I made and paid for. I replyed to them asking again for bording passes and tickets but have not received a reply.

Its 19 day till my departure date so its getting very stressful.

Thank you for contacting them at least they replied I guess.

I really just want the passes and tickets, so I know there will be no problems at the airport.

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2 comments
Guest

You have your confirmation. This shows your ticket number and the airline locator.

This is what the airline will need to check you in for your flight.

The airline will give you your boarding pass. Please contact us with any further questions or concerns.

Guest
reply icon Replying to comment of Guest-2359504

Ok. So even if one travel doesnt send me a bording pass or e ticket I wont have any issues getting on each flight?

They send me blank emails that supposedly have the pass and e ticket, everytime I contact you guys. I would feel better if they sent me what I need so that everything runs smoothly.

I suffer from social anxiety really badly, so the getting too and home from my trip in Alaska is difficult enough. Without this added stress.

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Marshea Kur

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Verified Reviewer
| map-marker Santo Domingo Este, Provincia De Santo Domingo

Confirmar vuelos

OneTravel - Confirmar vuelos
OneTravel - Confirmar vuelos - Image 2
Necesito saber si estos vuelos están confirmados a nombre de Manuel de Jesús Ureña Ángeles Iris Maria Veras Veras
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User's recommendation: Darle seguimiento

1 comment
Guest

Email confirmations have been sent to this customer along with direct contact information for any further questions or concerns

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