Kim W Rmu
map-marker Dubbo, New South Wales

Wetsuit quality and warranty

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My O'Neill wetsuit worn no more than 12 times - only just out of warranty by 2 months falling apart on the welded seams. Contacted O'Neill customer service, told twice out of warranty is out of warranty - on the third contact agreed to look at wetsuit. Agreed to give online credit of 30% off new wetsuit purchased from them online. Did not agree to this - without my consultation the warranty team would credit the store I purchased the wetsuit from the store purchase amount in credit for goods - basically put it back onto the store owner to wear the poor workmanship of their product they they acknowledged buy offering some sort of refund. A final comment from the warranty team was that they did not have a wetsuit to replace it !!?? Poor consumer consultation, poor warranty policy on product, was led to believe I was not the first person to complain about the problem, made inquiry to Dept of Fair Trading - O'Neill know their policies, limitations and boundary's to get away with it, will look at a different brand next time. Jack O'Neill would turn in his grave as a surfer if he knew that this is how his company was run.
View full review
Loss:
$325
Cons:
  • Warranty policy
Reason of review:
Warranty issue

Preferred solution: Replace wetsuit

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