ONeill Australia
ONeill Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ONeill Australia has a 1.0 star rating from 1 review and overall customer sentiment is negative.
Positive Feedback
The single review notes the brand and wetsuit product line but contains no clear praise for quality or service.
Negative Feedback / Risk Areas
- Wetsuit failed after about 12 uses and showed seam failure, raising product warranty concerns.
- ONeill customer complaints highlight poor warranty handling and limited refunds or store credit solutions.
- Customer service response was slow, inconsistent, and unsatisfactory regarding repairs or replacement.
Key Takeaways for Future Customers
- Check ONeill Australia reviews and warranty terms before purchase, especially for wetsuits.
- Expect potential disputes over refunds, credits, and warranty coverage; document communications.
- Consider alternative brands if warranty support or customer service is a priority.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ONeill Australia has a 1.0 star rating from 1 review and overall customer sentiment is negative.
Positive Feedback
The single review notes the brand and wetsuit product line but contains no clear praise for quality or service.
Negative Feedback / Risk Areas
- Wetsuit failed after about 12 uses and showed seam failure, raising product warranty concerns.
- ONeill customer complaints highlight poor warranty handling and limited refunds or store credit solutions.
- Customer service response was slow, inconsistent, and unsatisfactory regarding repairs or replacement.
Key Takeaways for Future Customers
- Check ONeill Australia reviews and warranty terms before purchase, especially for wetsuits.
- Expect potential disputes over refunds, credits, and warranty coverage; document communications.
- Consider alternative brands if warranty support or customer service is a priority.
Turn one complaint into a collective action
Wetsuit quality and warranty
- - Wetsuit seams failed after light use.
- - Warranty claimed out of coverage; 30% online credit.
- - No replacement; store credit equals purchase price.
My O'Neill wetsuit worn no more than 12 times - only just out of warranty by 2 months falling apart on the welded seams. Contacted O'Neill customer service, told twice out of warranty is out of warranty - on the third contact agreed to look at wetsuit.
Agreed to give online credit of 30% off new wetsuit purchased from them online. Did not agree to this - without my consultation the warranty team would credit the store I purchased the wetsuit from the store purchase amount in credit for goods - basically put it back onto the store owner to wear the poor workmanship of their product they they acknowledged buy offering some sort of refund.
A final comment from the warranty team was that they did not have a wetsuit to replace it !!??
Poor consumer consultation, poor warranty policy on product, was led to believe I was not the first person to complain about the problem, made inquiry to Dept of Fair Trading - O'Neill know their policies, limitations and boundary's to get away with it, will look at a different brand next time. Jack O'Neill would turn in his grave as a surfer if he knew that this is how his company was run.
- Warranty policy
Preferred solution: Replace wetsuit
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