OneGuard Home Warranties
OneGuard Home Warranties Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating; consumers are mostly dissatisfied. Recent recommendation: "DO NOT PURCHASE ONE GUARD OR THEIR PARENT COMPANY. DO YOUR RESEARCH PLEASE". Reviews cite poor customer service, limited product diversity, and high price level.
Positive Feedback
No positive remarks appear in posted feedback; customers did not praise service response or product outcomes.
Negative Feedback / Risk Areas
- Repeated poor customer service and slow responses causing long outages.
- Warranty coverage disputes and costly out‑of‑pocket charges echo OneGuard Home Warranties customer complaints.
- Replacement equipment errors and inadequate repairs reported.
Key Takeaways for Future Customers
- Check OneGuard Home Warranties reviews before buying and verify exact coverage.
- Confirm billing, refunds, and claims procedures in writing and consider alternatives if prompt service matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating; consumers are mostly dissatisfied. Recent recommendation: "DO NOT PURCHASE ONE GUARD OR THEIR PARENT COMPANY. DO YOUR RESEARCH PLEASE". Reviews cite poor customer service, limited product diversity, and high price level.
Positive Feedback
No positive remarks appear in posted feedback; customers did not praise service response or product outcomes.
Negative Feedback / Risk Areas
- Repeated poor customer service and slow responses causing long outages.
- Warranty coverage disputes and costly out‑of‑pocket charges echo OneGuard Home Warranties customer complaints.
- Replacement equipment errors and inadequate repairs reported.
Key Takeaways for Future Customers
- Check OneGuard Home Warranties reviews before buying and verify exact coverage.
- Confirm billing, refunds, and claims procedures in writing and consider alternatives if prompt service matters.
Turn one complaint into a collective action
Houston, Texas
MAJOR AC PROBLEMS
- - AC replacement delayed with poor communication and multiple excuses.
- - Unit installed June 28, then failed; later a smaller indoor unit lacks heat.
I have tried unsuccessfully to speak wit someone.
1. June 9th I placed service call AC not cooling
2.
AC repair company came out June 12. Informed me coils on inside unit rusted recommended replacing entire inside unit.
3.June 13 am I approved charges not covered by warranty (1600.00+)
4.was told it would be 3 business days for unit to arrive. I was offered one day hotel stay which o declined since ETA was 3 days .
5.After 4 days I called checking on ETA. No AC in 100+ degree whether I I made at least 15 phone calls and each call was given a different excuse as to why unit had not arrived.
6.
After almost a month of the run around Finally spoke with Danielle who worked with the contractor and located a unit .
7. Unit installed June 28th
8. June 29th unit not working again
9. July 1st AC company comes back out says unit was frozen
10.
Ac company came back out July 2nd to do isolation test
11. Ac company came came back July 6th to get results of isolation test
12. July 11th came out replaced part on outside unit
13 July 20th AC stopped again
14. Called separate AC company they informed me that new inside unit is smaller than outside unit.
Additionally new unit does not have heat package that my old unit has which means I will not have heat in the winter!!!
My next call will be to a lawyer to get this sorted out. Please have someone call me at 210-287-**** Debra Sommers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrendous customer service
- - No reliable AC in 100+ degree heat for two months.
- - Representatives read from scripts; no supervisor available; call back in 36-48 hours.
I have been without a reliable AC in 100+ degree weather for two months!!! Unable to reach a customer service rep able to do problem solving.
The individuals I have spoken with read from the same script .
A supervisor is not available to speak with you at this time. Stay by your phone someone will call you in 36-48 hours!!!
- Lack of customer service
Preferred solution: I would like to have the inside AC unit replaced with a comparable unit that I originally had 3.5 ton WITH HEAT
User's recommendation: DO NOT PURCHASE ONE GUARD OR THEIR PARENT COMPANY. DO YOUR RESEARCH PLEASE
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