One Property Management - Property Rental Review from Gilbert, Arizona

Today we woke up to an email claiming that we owe $375 in late fees from a $0.40 balance not paid for rental tax. After contacting the Corp office via email and phone call. Our PM never returns calls so we have to speak with the Vp Mike Ingels. He was kind enough to waive the fee and then stated we must pay the $.40 on the portal today to avoid the fees being added again tonight. We then logged on to the portal to have to pay $.2.00 convenience fee for a $.40 balance or risk being charged $50 late fee and $20 everyday after. We have been good tenants here for over 2 years during which time we have paid rent in advance for a few months at a time. Looking to get away from One Prop. We've learned our lesson.
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ID
#639193 Review #639193 is a subjective opinion of poster.
Location
Gilbert, Arizona
Reason of review
Problems with payment
New Reviewer

One Prop property management oneprop.com

If anyone is planning of using this leasing company think again...I had a direct draft from the company that was always on time...Took care of the house like it was my own...Well after completing my move out letter, which was filed on time and cleaning the house, patching any nail holes, shampooing carpets etc...I get an email from the third employee who is my leasing manager stating i'm being shorted over 400 dollars of my deposit...The leasing manager didn't even look for the finally inspection over 7 days from me leaving the property...All of this has transpired over 30 days...They keep advising they don't have to refund you any money til 30 days...Its DEC 3rd...And i still haven't received anything...I speak to someone different every time i email...Its forwarded to a new employee...I'm guessing they cant keep anyone on staff for any amount of time...If you try to call you get a automated message and multiple messages are left before a returned phone call...If you send a email it gets responded in a few hrs...after finally today speaking with a Karen (new employee) i was talked to like a child during the whole phone call...A a insurance agent i would never speak to anyone in such childish manor as she did...I just kept hearing her same response as everyone else...We have 30 days per state law to refund you your deposit...they sent me an email stating that is was going to be over 400 dollars short? Why wouldn't you send an itemized listing before an email to someone...Very unprofessional in my opinion...And lastly if your a tenant and need a repair...Goodluck....All they advise you is that they have a contact the owner...I had a ac unit issues that went on for over 2 weeks and i just paid for it outta my pocket bc they couldn't seem to contact the owner or make any decision...Very bad company...be aware
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ID
#364302 Review #364302 is a subjective opinion of poster.
Location
Waco, Texas
Loss
$437
New Reviewer

One Prop Property Management Will Rip You Off

I rented a house in Dallas from one Prop in 2010. When I moved into the property the house had not been cleaned and there were many small problems with the house. I noted all of these issues on the move in inventory sheet in detail. In their contract it requires that you submitt this move in checklist within 2 days of move in or everything in the property is considered to be in perfect condition. I submitted the move in inventory within the time stated in the lease. Once I had moved into the house I noticed that the A/C condensor was very old and squealing very bad. This high pitch squeal becam worse over the next few months. I finally called the property manager and asked to have it fixed. They told me to spray WD-40 on it. I informed them that the motor is mounted upside down and the sealed bearings that are squealing cannot be accessed. The then told me that if a repair man was sent over and it was possible for me to make the repair then I would incure the cost of the repair. I chose to live with the noise to avoid the inevidable overcharge from the one prop repair service. The house had an alley with grass and no pavement, there was a 6 foot fence seperating the yard from the alley with no gate to acess the alley. My property manager informed me that I was responsible for mowing the grass in the alley and I told him that I would gladly do that if they installed a gate for me to access this area. I was never replied to on this matter. Two months later One Prop called and informed me that I now owe them $250 to pay for their service to mow the 5 foot x 100 ft area. I had 3 mowing services quote this same job that day to compare what they were charging me. The three estimates I recieve were $25, $20 and $35. When I spoke with one prop about adjusting their amount they told me if this wasnt paid before the first of the month then my rent payment would be considered late and I would pay their daily late fee of $40 a day until it was payed off. Feeling backed into a corner I paid the balance due. Throughout the course of my stay at this property I made many upgrades. The biggest being a steel fence in the back yard worth around $2000. Last month when I moved out of the property in accordance with my lease I had the property professionally cleaned including the carpets. A week after I moved out of the property I called one prop to ask to see a copy of the move out inspection that they performed so I could compare it to my move in inspection so I could justify any costs that I would be responsible for. They told me that I could not see this document and they are not required to provide it. They told me I would know what cost I am responsible for when I recieve my refund check in 30 days. I just recieved my refund check for $632. My total deposit on this property was $1395. The explanation of charges is as follows MOW,Edge $225 Carpet Shampoo $184.01 Partial Interior Repaint $446.43 General Interior Clean $350.00 General repairs $156.64 Total $1362.08 I understand that there are allways some cost to fix small things in a property but these amounts were outrageous. I called one Prop to ask for reciepts and photo proof of why these repairs were needed and they told me that the property owner was responsible for assesing these charges and that there explanation was sufficient. With no pictures, reciepts or photos these charges are not acceptable. They will ignore you because they know they have your money and there is nothing you can do. These are the worst kind of people grouped together to form the worst organization. Do not do buisness with ONE PROP!!!!! They will take every penny they can from you.
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5 comments
#1021967

reat article. Thanks for the info, you made it easy to understand.

BTW, if anyone needs to fill out a Property Mgmt & More Move-In / Move Out Inspection Checklist, I found a blank fillable form here:http://pdf.ac/24LCIP. I also saw some decent tutorials on how to fill it out.

#781000

If you see One Prop as the management company, either know that you will spend all of your time attempting to recover a deposit that they have no intention of returning. Either accept this fact before you move in, or more preferably, do not rent any home that has One Prop as the management company.

#732890

If any owners out there are in search of another management company, please call (972)265-****

#645291

Oneprop is a scam!!! I would never ever recommend anyone to rent through them!

#637197

Agree with prior post. We spent entire cleaning the property before moving out and One Prop still charged us $650 to clean it.

They were not able to provide any evidences of "damages" and some of the "damages" were fabricated. I was going to file a claim but we moved out of state and we would have to travel back to the state to file.

Total rip-off. Someone has to file a major consumer lawsuit against the company

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ID
#327635 Review #327635 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$1

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