One Hour Translation

WATCH OUT! They overestimated the word count on my documents.

I'm not talking one or two words. I'm talking 80 words more in a 340 word document. First, they said my estimation was only 30 words off, which already made me suspicious, but I went ahead and paid. Then they said that there are another 80 words missing.

Nice trick! They do that so they can refund you in their OHT Cash afterwards which can only be used for their OHT services, which pretty much means money gone when you need only one translation. Happened to me now for the second and last time. Their customer service is even worse.

Instead of reevaluating after I told them the exact word count, they insisted in support their company's dishonesty and fraud. Don't even bother.

I needed a large translation and I didn't want to pre-pay by credit card, so I got in touch with the sales manager. My innitial quote was $0.09 for general translations on the instant quote online but after I submitted the file, they quoted me $0.18 per word and that sounded a bit too steep, so I had to get back to them with another question: "Why has the price doubled?

I said "general translation" not "expert"." So came OHT's reply: "Yes, this is the rate for general translation as this combination is rather exotic and we only have a few translators for that one." This excuse really made my day. Hilarious! Funny!

Who actually wants to be fooled like that? A translation into English from another European language would be "exotic" and required a higher rate!

They happily took my money, but when they didn't provide a translation and I asked for a refund, they refused. I had to fight with them by email and by phone, and rather than refunding me the $23 I spent on a translation I never got, they responded over and over that the translation had been done, and even admitted that it could have been due to technical issues on their side -- and STILL refused to refund me!!

HORRIBLE, DISHONEST *** ARTIST COMPANY!!! BEWARE!!

Onehourtranlation is blocked my account based on review of other translators. This behavior is totally unacceptable and unfair.

They do not any warning about anything but suddenly ended my service. Although I've tried to contact with support team they do not care about. This company is telling lie. They are dishonest and do not care about their translators and customers.

No one deserves that kind of behavior. I advice freelancer to avoid such a bad company. You can join say-hello.com instead.

Now the workflow is less but at least there's a respect for human. So be careful about onehourtranslation and its dishonest approach...

I submitted one document for translation from English to French because our regular translation service was unable to do the job as quickly as needed. With my limited French, even I could see the translation provided by one hour translation was full of errors.

I sent the translated document to another translator for evaluation, and they said the translation was very poorly done... as if it has been done by an online auto translator like bing. Many of the translated sentences made no sense at all and there were numerous spelling and grammatical errors. I had to have the document re-translated by my regular translator.

I have complained and asked for a refund, but have not had an appropriate response yet. Will NOT be using them again.

I have worked for more than 7 years as a translator at One Hour Translator. The pay is terrible and we were forced to complete the translations within a very short time period.

This means that if there was an especially difficult project, us translators avoided taking it on because if we failed to deliver the project on time, this would permanently ruin our translator profile and this leads to less work! Recently, I was banned from OHT because I was assigned a transcription project that I had 24 hours to complete, however I was not warned of the strong Indian accent that the man who was speaking had and so I contacted the support team for help! OHT was very late in responding to my 3 pleads for help and so I assigned one of the transcription files to another translator by myself! The quality of the other translator was disgraceful!

If I was a client and I got a transcription like that, I would never ever use OHT again! When I wrote to the OHT support team telling them about the hundreds of mistakes in the project and the delay in completing the project, I was banned from being a translator at OHT, due to me violating their terms and conditions!

My reputation as a translator was BRILLIANT and I had many exclusive clients! I think that there are many other translation agencies that are fair and honest, however One Hour Translation is not one of them!

My fiancee is Persian and I was writting a letter to his parents. I wanted to save him the time of having to translate the letter for me.

However, the translation was so poor (said "document" instead of "documentary", said "I'll be waiting for your presents" instead of "I appreciated getting your presents", etc.) that my fiancee had to spend over 5 hours translating it for me so that my meaning was accurately conveyed in Persian. I wonder if the translator simply used an automated translation system? If so, I could have just done that with Google Translate myself and gotten my fiancee to fix it for free.

This was the biggest waste of $100 that I've ever spent. I definitely won't use this service again, nor will I recommend it to anyone.

They exceed my expectations in terms of turnaround about 50% of the time, but they hardly ever turn around small orders within an hour. The other half of the time they take way to long, as in more than 24 hours, and we often have to end up cancelling our order.

There quality is also average. There's typically a lot of English errors and oversights. There's no consistency with this service.

We only use them when we're in a pinch, and it's almost becoming too inconsistent to keep them around as a backup. There customer service will act like they really care, but they hardly ever get an order expedited. It's literally like rolling the dice with these people.

I have been collaborating with One Hour Translation for many years without any issue until lately. In Oct 2016, I received a bcc email without directly address to me, mentioning that they terminate the collaboration dues to 'quality issues' on projects that I were working on some 6 months ago which were accepted and paid.

Then my contact is blocked. I sent several email to request for further clarification was were all replied with a very cold and standardised email from the customer service personnel without telling and proofing any specific details on which and what exactly mistakes were that render this serious 'punishment'. What is more shocking, credits earned from other projects were silently removed from my account without any explanation and notice. I feel like being robbed in my bank account.

This is very immoral and not ethnic at all. It has no different than a dirty job done a robber or pirate! I have tried to send my query several times, but that does not yield me any clarification on this and I guest my emails was just blocked.

I have been doing translation for 19 years with few works published. This action from One Hour Translation is a humiliation and their professionalism is yet to be questioned.

At 10.30am I submitted a 100 word document in Portuguese to be translated to English. As it was a legal document I requested this service. I paid up front and included a note stating I needed the translation by 12.30. This seemed reasonable as they advertise a one hour translation service. After not hearing anything for 2 hours I contacted them to be told I needed to pay more money as names were included in the words to be translated. I paid this and waited another hour. I contacted them again and include here a copy of the "live chat" conversation:

Please wait for a site operator to respond.

You are now chatting with 'Lori'

Lori: Hello and welcome to One Hour Translation, my name is Lori, how may I help you today?

Adrian: I am contacting you again re #324****.

Adrian: I am still waiting for this translation.

Lori: Please note that our Support Team is actively working on getting your project started as soon as possible. Also, kindly note that most of our English translators live in the US, so as the working day in the US just started so should your translation.

Lori: We will follow up closely and update you as soon as it starts.

Adrian: You told me that this would be started an hour ago when you had payment for extra words. Also your website advertises a one hour turnaround, not one hour turnaround to suit the USA.

Lori: Once a translator starts working it takes about an hour to translate a 200 words page, and around 2000 words per day.

Lori: A translator usually starts working within an hour during business hours in his country.

Adrian: The document is portuguese and you have translators based in Portugal. This is on the same time as the UK.

Adrian: If your service is USA specific you should advertise it as such and NOT advertise your services in the UK.

Lori: Please note that most of our English translators live in the US.

Adrian: Does your company have an office in the UK?

Lori: Our offices are located in Cyprus and New-York City.

From this it is very clear that the service they provide is NOT what the advertise. Translators are based in the USA, translations only take place during USA working hours and translators start work during the first hour of the working day!

I received a thoroughly unfair client rating for a proofreading (1/5)!!!!! I have never received such a rating since joining the site as a Translator and Proofreader.

I am also a Gold Translator and have never received such a rating for a translation, no less for a proofreading! The translation I corrected was terribly written, there were mistakes everywhere. I corrected the translation into the best possible English, also realizing that one of the sentences at the bottom did not make much sense! I therefore omitted one word, still allowing the sentence to make full sense in English.

As a result and to my horror....the client rated me 1/5 because they didn't like the way I changed that one short sentence at the bottom, completely ignoring the rest of the document! My overall rating plummeted as a result! Whoever this client is, they just repeated the sentence I had provided in their comment that came to my e-mail and put a bunch of ?????? and !!!!

at the end! I contacted OHT about this explaining my case and requesting that my rating be taken back to what it was, a 4.8 instead of a current 4.6 out of 5!!!! However, I have had no response and it seems that I am being completely ignored!

This site does not respect its translators. I have attached both the source translation and my proofreading to this complaint.

I was told that my job would start in 1 hour from placing it. It is now 4-1/2 hours. Not started. Less than 100 words.

Spoke to online support 2x. Was told that they will prioritize me.

They said to call.

I called. No one there no--answering service. Office hours are 9-9 Israel time. Not really practical for me as it's 1am in Israel and 6pm here.

I chose them because they were supposed to be fast.

Did they choose another job ahead of mine because mine was small and cheap? Do they not have enough translators?

The name is ONEHOURTRANSLATION.com

They are not

www.onehourtranslation.com promises a fast, quick translation service. They provide service to many business around the world.

Well there is no doubt in my mind that they cater to those businesses very well. However, they treat their lower end customers like me with disrespect. I submitted two projects and paid for both in full. Instead of a fast, one hour translation, the projects were started SIX hours after submission and payment, and that was only after several hours of me attempting to contact customer service.

When I was not satisfied with the low-quality of the translation, and pointed out the issues I had with the translation, they simply ignored me, until I was forced to send a multitude of emails. Then their VP of customer service gave me a call, and told me that I had been given the best service they had to offer.

He then said that he would refund all my projects as long as I stopped using their service. I was happy to quit and leave this piece of junk translation service.