One Financial
One Financial Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
One Financial has 3.0 star rating based on 1 customer review and consumers are mostly neutral; recent recommendation cites poor courtesy from staff.
Positive Feedback
Customers note standard loan products and completed refinances, indicating the service model functions end-to-end despite isolated issues mentioned in One Financial reviews.
Negative Feedback / Risk Areas
- Reports of rude, incompetent loan officers and poor customer service leading to lost customers.
- Delays or failures in title release after refinance impacting vehicle sale plans.
- Payment processing errors with missing or unrecorded payments and disputes over billing.
Key Takeaways for Future Customers
- Document all interactions and retain bank proofs when dealing with One Financial customer complaints.
- Confirm title release timelines before refinancing and follow up persistently on account issues.
- Expect to escalate service or seek alternative lenders if local staff responsiveness is poor.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
One Financial has 3.0 star rating based on 1 customer review and consumers are mostly neutral; recent recommendation cites poor courtesy from staff.
Positive Feedback
Customers note standard loan products and completed refinances, indicating the service model functions end-to-end despite isolated issues mentioned in One Financial reviews.
Negative Feedback / Risk Areas
- Reports of rude, incompetent loan officers and poor customer service leading to lost customers.
- Delays or failures in title release after refinance impacting vehicle sale plans.
- Payment processing errors with missing or unrecorded payments and disputes over billing.
Key Takeaways for Future Customers
- Document all interactions and retain bank proofs when dealing with One Financial customer complaints.
- Confirm title release timelines before refinancing and follow up persistently on account issues.
- Expect to escalate service or seek alternative lenders if local staff responsiveness is poor.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Loan agent
- - Rude, controlling loan agent at the Muncie office.
- - Title for the 2000 GMC Sierra not released; need $1,500 and urgent contact.
My name is Frank Goodwin, my wife mable and I are customers at your muncie Indiana office. The last refinance we did a couple months ago was the worst I've ever been treated by your company.
The loan agent that did our document signing, she was the worst agent we have ever delt with. She was very rude and obnoxious. We signed our loan papers then I went outside to smoke a cigarette. My wife came to the door and told me that we have a few more things to sign.
So I walked back inside. The agent looked me in the eyes. She told is if we wanted our loan, that I had better not go outside until she tells us we can go outside or we would not get our loan.i am a 48 year old man, and I am not a child. Because of her, when we pay off this loan, we will be taking our business elsewhere.
I have never treated so wrong in my life. If that's how you like your agents to be, I'll never work with youens again. Also, a title was supposed to be released and sent to me when we refinanced ouroan. We still have no title to our 2000 GMC sierra that we were told would be released the day after our refi.
To date, we still dont have the title, and I have it sold, but cant sell it for the 1500 I need to repair my 2002 GMC that I did our refinance to purchase.
I need the title and a short term loan for 1500 for the repairs to my diesel engine ASAP because of the incompetence of your loan officer in muncie. Please contact me asap on this matter so I will know what to do.
- Agent
Preferred solution: Let the company propose a solution
User's recommendation: Dont have incompetent rude loan officers that are rude and wont doesnt do what they say they will. Do your business with old fashioned respect and courtesy.
Dallas, Texas
Onefinanical is a ripoff in the office in the town west of fortworth
- - Mortgage term went from 11 years to about 14.
- - A payment was lost and not recorded in the main office after proof was sent.
i took out a mortgage loan four years ago for 11 years, but now it more like 14. to get an answer to why is like pulling teeth from a baby that has none.
they "lost" one of my payments, and when i sent them proof from the bank it is still not recorded in the main office, they say i did not make a payment and the office i did deal with had not sent anything. who is lying and where did my money go> i still have a loan with onemain but i do not tell my friends to use them.
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