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One Finance

One Finance

www.one.app
What is your customer experience with One Finance?

One Finance Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • One Finance has 1.3 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Good interest rate on savings and cash back at walmart, Only cons.
    Cons: Fraud, Incompetent, No branches and dispute resolutions.

  • Recent recommendations regarding this business are as follows: "Avoid at all cost", "Don’t use the card", "Make sure my friends of family member don't get A card called One", "Not recommended to anyone", "Stay away from One prepaid debit card.".

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Media from reviews

One Finance - Thus fake bank scams
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account card money bank debit card cash app dispute prepaid debit overdraft privilege app accounts
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Shamira Kia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

They are keeping my money

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I filed a dispute because there was unauthorized money taken from my card on the first day I that I loaded money onto this card. Now they want me to wait 3 months in order to get it credited back to my account I am so pissed off and they are I no way trying to correct this issue.

Do not use there one card Do not load money onto the ONE card

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Kevin R Cvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wheaton, Illinois

Thus fake bank scams

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Run fast. I have tried to close this fake banking account because I was locked out of my own account.

This was seven or more days ago.

I was then told I can't close my own account no matter how much they inconvenience me, as it is their right to do so to any and all customers. I was also told that they get to do anything they want with customer accounts.

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Christopher S Sfd

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Verified Reviewer
| map-marker Chicago, Illinois

Horrible customer care

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After setting up an account i used the account to pay my phone bill and transferred 20 dollars more then my bill thinking I could use the extra to use later but after paying my bill my account became negative the amount I owed for the phone bill. After hours of back and forth and showing the proof of deposit and then completion of transaction i was told i would have to wait a week to regain access to my money .

And was told if I wanted to close my account I could go to Walmart and pay my negative balance then they would. These people don't care that I needed that money and they was causing my next week to be harder without access to my money there pirates in the form of a bank. Don't allow these people to bully you out of what's yours and tell you sorry for your luck.

This is the worst banking app ever. I won't spend another penny with these people and I hope you avoid the hardships by seeing this in time before they take your hard earned money as well.

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User's recommendation: Avoid at all cost

Mr C Gdj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refused to give me my money back

Contains 1 confidential file for company representatives

I go to use the card the first time and they locked me out of my account and won't give me my money or let me in my account at away st

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Loss:
$175
Pros:
  • Only cons
Cons:
  • Only cons

Preferred solution: Full refund

Elsie Gsf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brownsville, Pennsylvania

Payment questions

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Your. Charging my account 4 times 25 $ each time in one month I need to speak to you about it I already to a payment of 25$ once a month not 4 times

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Stephanie B Huf

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Verified Reviewer
| map-marker London, England

Fraud

Updated by user Feb 02, 2025

don’t like

Original review Jan 31, 2025

Someone tried to take 300.00 out of my bank account. I have never applied to One Finance. I do not have anything to do with this.

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Loss:
$300

Preferred solution: Apology

Omega Wve
map-marker Burke, Virginia

Cannot get my physical address approved

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I am over 80. I finally called and spoke w a ONE representative.

It seemed like a runaround of repeated questions from the rep and repeated answered from me. In short, no help at all.

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Shoshanna J Ykh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westland, Michigan

Someone took my card information

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Contains 1 confidential file for company representatives

Someone has my card information and spent 17 dollars on SHEIN. I had 33 dollars on my card.

They did this at 7:40 this morning, and I can't initiate a dispute until it's done pending. I want my money back right now.

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User's recommendation: Don’t use the card

Anonymous
map-marker Indianapolis, Indiana

REFUNDS

One Finance - REFUNDS

I just want the rest of my refund from ONE and stop telling me lies that it was send back to ssa no it was not all I getting from ONE is sorry and they apologize I am tied of hearing that BS and just give me my Oney $517.67 first it was a check took to the bank it was fake send another check out from ONE a cashier check One had already cancel the check and it been 5 months I haven't not received the rest of my money from One all because of this person Jommel wouldn't let me link to my cashapp he suspended my account and closed it I just want my money of I go talk to me a lawyer for he can get ready to sue One I am tied of this bs

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User's recommendation: Make sure my friends of family member don't get A card called One

larry k Yjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tipp City, Ohio

HORRIBLE FINANCIAL INSTITUTION TO USE

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This particular company deserves no stars. However, it was not an option here.

It closed my account and couldn't even give a reason. I used it only to pay bills, build savings, and cover everyday living expenses. I did nothing wrong. It does not investigate and resolve disputes.

This particular card company did me wrong and disrespects its customers.

I would not recommend this particular card company to anyone. I hope this particular card company goes bankrupt.

View full review
Loss:
$285
Pros:
  • Good interest rate on savings and cash back at walmart
Cons:
  • No branches and dispute resolutions

Preferred solution: Full refund

User's recommendation: Not recommended to anyone

Sean H Hmv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They're crooks

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Original review updated Apr 12, 2024

Hello. I'm writing this review so everyone will know about One/One Web Finance.

One year ago I bought a One prepaid debit card at WalMart and started Direct Deposit. They GUARANTEE $200 overdraft privilege with $500 or more a month deposited into your account. Around $2000 a month was being deposited into my account per month, yet I only received $50 overdraft privilege. And I found where other people using One were only depositing $400 a month and received the $200 overdraft privilege.

Then in December of 2023 my backpack with my billfold in it was stolen. Also there was a small notepad in my backpack with all my passwords written down in it. Then someone going by two different names with two different cash app accounts transferred $800 out of my account into his cash app accounts. Names Ray and Renard Beavers.

He's a homeless guy with warrants for his arrest. I provided One with PROOF my backpack was stolen, including three witnesses, and PROOF Ray and Renard Beavers are the same person with two different cash app accounts when I filed a dispute against the fraudulent charges. After only THREE hours of investigating, Ones fraud team found against me. I also provided them PROOF Mr.

Ray/Renard Beavers had a phony business set up and running. DO NOT use One prepaid debit card. There are far better prepaid debit cards in the market. One is straight up crooked.

Criminals working for the criminals.

Also, after I found the fraudulent cash app transfers, I immediately canceled my One debit card and ordered a new one. One sent me a new debit card with the same 16 digit card number and 3 digit security code.

View full review
Loss:
$800

Preferred solution: Full refund

User's recommendation: Stay away from One prepaid debit card.

Kaleena H

Deposit

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Do For 4 years now I have an account with this company when I first began with them they were great however their customer service is *** THEY ARE RUDE AND IGNORANT. For over a year now I have had a deposit from my husbands account be deposited he pays and extra fee and the main selling point for One is that their deposits go into accounts as soon as it come through but now all of a sudden they are saying that I have to wait until midnight they are a bunch of *** with a power trip they mock me on the phone calls and I will make sure that GEORGE is reprimanded for being the *** he is

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Preferred solution: Full refund

User's recommendation: Do not open an account they are horrible

Tim L Xsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

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I have received multiple (6 and counting) debit cards from ONE Finance despite never having opened an account with them. When I called to report the fraud, they refused to help me unless I gave them my date of birth and last 4-digits of my SSN.

Sorry, I'm not giving you the information you need to further defraud me.

The representative hung up on me when I refused to provide the information he requested. I did offer to give him the debit card number so he could locate the account: no dice.

View full review
Cons:
  • Fraud
  • Incompetent

Preferred solution: Close all the accounts they have opened and do not open any more. You know, do your job!

User's recommendation: Do NOT go anywhere near these people!

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