Wedding ring theft on our honeymoon at One & Only Hotel

Our honeymoon stay at the One & Only Capetown turned out to be the worst hotel experience of our lives. On the 6th day of our vacation, my wife made the huge mistake of leaving her engagement and wedding rings in the hotel room as we hurried off to an underwater excursion Great White cagediving. After returning that evening, she was completely devastated to discover that her rings were gone. We immediately notified management and security who assured us that they would do everything possible and told us not to worry about it. Scheduled to leave Capetown early the next morning, we were sure to file a police report before we left and put our faith in the hotel to resolve the situation. Unfortunately, the hotel mishandled the entire incident. We never saw her rings again and the hotel refused to reimburse us despite the following evidence indicating that a particular female housekeeper stole the rings. The hotel's security system recorded six different staff members had entered our room while we were gone that day. The hotel security manager brought in each person for questioning. However, it took them over four days to bring in all six individuals. They finally conducted polygraphs on each of them. The last individual to be questioned (a female housekeeper) failed her polygraph. They polygraphed her on another day and she failed again for a second time. They then admitted that they were embarrassed by this incident and fired the housekeeper as a result. However, they still refused to reimburse us. Unfortunately we did not have insurance on the rings so we were holding out hope that the hotel would do the right thing. We spent thousands of dollars with them in a honeymoon suite for 7 nights, massage/spa treatments every single day & many lunches/dinners in their hotel restaurants. On top of the thousands of dollars spent, her most sacred pieces of jewelry will never be returned. After two months of patience & cooperation with them, they refused to reimburse any amount and only offered us a 3-night stay at their hotel. They actually expect us to pay for a flight all the way back only to spend more money at their hotel. We were shocked and insulted by their response and expected much better treatment from a luxury hotel. We encourage you to think twice about staying at the One&Only Resorts or any Kerzner International properties. Thank you for reading and please feel free to contact me if you would like more information. Sincerely, Mark Abromovitz
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ID
#206378 Review #206378 is a subjective opinion of poster.
Location
Phoenix, Arizona

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One&Only is a set of amazing resorts. Fabulous island retreats, modern villas and beautiful palaces – all these places are a nothing but a paradise. One&Only allows you finding peace and rest on one of the islands located in the Indian Ocean and Africa, the Caribbean and Pacific. Thousands of people have already enjoyed staying in this world’s best destinations. One&Only offers comfortable accommodations, SPA and fitness, adventurous and romantic activities and many more. Also, if you are longing to have a wedding or honeymoon on a resort, One&Only is exactly what you need! There is nothing better than ocean, sand and sun for a family vacation!

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