EMily J Zql

Ridiculous Shedding

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This hair cost waayyy too much money for the closure to be balding after 30 days AND the hair to be shedding like this. The quality had gone down hill but yall continue to charge sky high prices. Yall are ripping people off left and right. If yall want to sell cheap, alilibaba hair you need to change your prices.
View full review
Loss:
$600
Cons:
  • Too expensive
  • Shedding
  • Balding

Preferred solution: Price reduction

1 comment
Guest

The closures are TRASH!!! They are stealing from folks.

The closures don't last more than 30 days. You'd be better off buying hair off Amazon.

Francis K Klp

Ondibu hair is TRASH!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ondibu hair is TRASH!
Ondibu hair is TRASH! - Image 2
This hair was trash right out of the box. I never even got to wear it! It tangled, shed in clumps and matted up like a sick animal before, during and after the wash. A complete waste of $1,500...YESSS YOU READ THAT RIGHT...1,500 hard earned dollars wasted. Do not fall for the smoke and mirrors Ondibu hair is TRASH!!
View full review
Loss:
$1500

Preferred solution: Let the company propose a solution

User's recommendation: Runnn unless you like throwing away!

2 comments
Guest

Save your money the hair is trash. You'll be lucky if it last a couple months let alone years.

Save your money folks. They've obviously changed suppliers because this hair is subpar.

Ceanna Nac

This hair is amazing you have to know how to treat raw hair still wearing bundles from 2017

View more comments (1)
Tristen J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was scammed by Ondibu

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Scammers!!!They DID NOTsend the hair that you ordered they will short you several inches and refused to return or refund! I would give this company zero stars if given the option! I ordered a 24 inch Raw cambodian HD frontal and they sent me an 18 inch! I reached out to them expecting them to quickly correct the mistake but apparently they purposely sent me an 18 inch frontal and then try to convince me that I was measuring it incorrectly! The hair on the frontal is literally 18 inches at best at its longest section! I disputed it with my bank. I was refunded the first two payments made and this company has been blocked from receiving any future payments from me ever! It doesnt pay to be dishonest because I got to keep the hair and they are out of their money!
View full review
Pros:
  • Advertising
Cons:
  • Fraud
  • Ondibu poor customer service
  • Product

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t just rely on social networking do your research!

2 comments
Guest

Save your money the hair is trash. You'll be lucky if it last a couple months let alone years.

Save your money folks. They've obviously changed suppliers because this hair is subpar.

Guest

Thank you for posting this!!!

View more comments (1)
Anonymous

They cheated me out of 5" of hair!!!!

I ordered a 22" Raw Cambodian HD lace frontal in straight texture and they sent me an 18" that was barely even 18". I emailed pictures and videos and even made a dispute on the payment website but the company literally refused to acknowledge saying that I was measuring it wrong and I needed to measure it in some weird way she tried to convince me of doing. But I am from earth and there is only one way to measure ANYTHING IN T!So they refused to take back the hair and send the correct length so I disputed it with Sezzle because that is the payment party I purchased thru and can you believe they sided with her? Saying that because of "The way the merchant measures her hair"!! Gotta be kidding me!!!!WORLD!So
View full review
Loss:
$325
Cons:
  • Product not as advertised
  • False advertisement
  • Fraud

Preferred solution: Full refund

User's recommendation: BUYER BEWARE!!! BUYER STAY AWAY FROM THIS ONE!! 0 STARS!!!

1 comment
Guest

Save your money the hair is trash. You'll be lucky if it last a couple months let alone years.

Save your money folks. They've obviously changed suppliers because this hair is subpar.

RebekahJoyce C

This company is a SCAM.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ondibu Hair - This company is a SCAM.
Ondibu Hair - This company is a SCAM. - Image 2
Ondibu Hair - This company is a SCAM. - Image 3
I spent my 18th birthday money on what was advertised to be luxury virgin/raw hair in the form of a full lace wig. I am a novice when it comes to wigs and this was my first full lace wig purchase after losing my hair. The hair when it first arrived was obviously not what was advertised, infact it is a human synthetic hair blend that I could have bought somewhere else for much less. I am requesting a full refund because I have been cheated out of my money which meant so much to be (as a birthday present) The hair was meant to last me 3 years, as advertised again and hasnt lasted me a month and a half, balding, shedding like a dog and knotting unbelievably fast! Looking at reviews on the internet it is clear that I am not alone, and I too did not receive the hair that I thought I was buying. For more information check my Instagram @rebekahjcowan because I really and truly feel betrayed after trying to support a black owned business.
View full review
Loss:
$800
Pros:
  • Only looks good wet after a week
  • Appears gorgeous and to an untrained eye can appear to be human
Cons:
  • Hair is prone to knot
  • Synthetic hair
  • Lace is poorly constructed

Preferred solution: Full refund

User's recommendation: Do not buy from this company and look

2 comments
Guest

The hair was great a few years ago but it's crap now. Sheds horribly and the closures don't last more than a month. For this money they should be ashamed of themselves!!!

Guest

Totally agree on the shedding

View more comments (1)
philemon T

I have not received my hair more than two weeks now

Couldn't get with the customer care
View full review

Preferred solution: Deliver product or service ordered

Anonymous

Closure was garbage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered their Indian straight closure during a black friday sale, but did not have my beautician use it for a unit until late February. I wore the unit once, and at my 3 week follow-up the hair was poking through the underside of the lace which I have never seen before on a closure. I contacted Ondibu and their response was pretty lackluster, blaming my beautician for using it to create a unit and they claimed that she had bleached the knots which she hadn't. Also, the closure is shedding very badly right now. I am so mad that I wasted my money on this. Previously, I had a Cambodian closure on a unit that lasted for a year before losing all of its hair. Their hair is nice but the closures are garbage. I emphatically do not recommend their products.
View full review
Pros:
  • Nice hair
Cons:
  • Horrible closures
Toya Zke

Customer service + nits

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Customer service is terrible. The owner has this horrible attitude and she has this 'I'm the boss so ill do as i please' mindset and she doesn't realize how that comes across as. Idk what her problem is, but the needs to evaluate how she interacts with her customers, because without us, she wouldn't be anywhere right now! On top of that, the hair had nits. They seem to be dead, but i dont appreciate the fact that they didnt even attempt to remove them.
View full review
Pros:
  • Quality
Cons:
  • Customer service
  • Nits
Reason of review:
Poor customer service
Anonymous

Terrible customer service

After spending over $500.00 on my order, I wasn't satisfied, picture depicted different from actual hair received. Called several times before finally getting hold of customer service. Said her name was Nancy ( refused to give her last name) VERY RUDE, said no returns or exchange quoted some non-existence policy. DO NOT spend your hard-earned money with this company, there are other companies who actually care about customer satisfaction
View full review
Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Train your customer service representatives

Roxanne P Stv

Horrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered raw virgin hair from Ondibu Hair. I was not happy with my order and contacted them by phone on the day I received my order, I left a message. I called four additional times and left four messages. None of my calls were returned. I also left two emails. No answer to my emails either. In the midst of my attempts to contact them they send me a marketing email to purchase hair for Mother's Day. Unbelievable!! I spent several hundred dollars with this company. They will not get another dime from me. Be careful, stay away from this company. There are other companies with similar products that actually care about customer satisfaction that you could use. This post should be "No Customer Service"
View full review
Loss:
$220
Pros:
  • Hair
Cons:
  • Color
  • Lice
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Yes their customer service is TERRRIIIBBBLLLEEE!!!! The owner sits on IG all day posting indirect shots and subliminal msgs...i find it distasteful and unprofessional.

Also when i also couldnt reach them by phone i had to reach out on instagram to ask a few questions before i placed my order. She was extremly rude and on top of it all their not shipping orders all next week at all she let me kno that like thats normal and if i dont like it then whatever. She turned me completely off with her bad attitude.

I wont be ordering from them now, taking my 1,000 somewhere else. Thanks so much for your review..I see im not the only one who experienced bad service.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article