Anonymous
map-marker Watseka, Illinois

Reimbursement

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Im not even going to waste my time explaining because they dont care about the customer they just care about getting there monthly payment!
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Ram K Icv

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Verified Reviewer

Plumber put a big big hole in my bathtub walls

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Oncourse Home Solutions - Plumber put a big big hole in my bathtub walls
I had plumbing service to fix my bathtub faucet dipping drops off water even after turn off the faucet. The plumber from pivotal solutions came to fix that problem and he broken the catridge while removing faucet and that got stuck in the pipe. To fix that he cut my bathtub fiber glass wall in a square feet size and cut the water pipes and replaced the catridge with new one. But now bathtub has a square feet size of big hole and I cant use my bathroom anymore. When I called customer care about fixing my Bathtub, they are arrogantly saying they are not responsible for that. How come Pivotal solutions not responsible for the property damage created by their plumber mistake???
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Loss:
$8500
Cons:
  • Worst service

Preferred solution: Full refund

Anonymous
map-marker Oak Forest, Illinois

Have had great service from Pivotal hope this take over is just as good!

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Great service no complaints! I had the service as least 10 years have used for everything from furnace , hot water tank and all appliances.
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User's recommendation: Use

Anonymous
map-marker Cedar Rapids, Iowa

Angry customer!

Went without running water in my house for 3 weeks waiting on them to do what there suppose to do! Backed up seeer for 3 weeks we suffered smelling sewer gas! Still waiting on my aunt and uncles reimbursement money I HAD to BORROW ! Because they dont have contracts with Iowa! They say they service 51 states. *** No out of pocket expense ! Ya right! Your crooks! 353.00 still waiting going on 5 months now!
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User's recommendation: Find a legit plan and run!

Norma Iwn

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Verified Reviewer

Resolved issue

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Pivotal resolve the issue. Apparently they had trouble with their phone system. So I finally got to speak with someone and they apologized .
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User's recommendation: Keep trying to reach them

Kinslie Rnw

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Verified Reviewer
| map-marker Plymouth, Massachusetts

To cancel

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Too expensive for us we need to cancel. I called this morning and someone was supposed to transfer me. Instead I got a stupid survey and no cancellation number. I need this fixed now. Got cut off twice from your phone .
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User's recommendation: Ok service

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