New Reviewer

Ripoff

Paid almost $500 to have my truck washed, waxed and detailed. They upcharged me from the $400 they quoted, and my truck was no better than if I had taken it to a regular car wash. Wheel wells filthy, seats dirty, didnt wipe the dash, none of the nooks and crannies were cleaned, and they left food and crumbs all over the center console. I had to ask them to remove the junk on my windshield that they didnt clean...absolute scam.

User's recommendation: DO NOT USE THEM.

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ID
#2969400 Review #2969400 is a subjective opinion of poster.
Pros
  • Fast turnaround
Cons
  • Total ripoff
Loss
$480
Preferred solution
Let the company propose a solution

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No real company?

On Site Mobile Detailers Tucson - No real company?
On Site Mobile Detailers Tucson - No real company?
On Site Mobile Detailers Tucson - No real company?
On Site Mobile Detailers Tucson - No real company?
On Site Mobile Detailers Tucson - No real company?
On Site Mobile Detailers Tucson - No real company?
Called company to inquire about an inside Motorhome detail quote.I talked to Tammy making clear what I want done.She said they will do it and gave me a quote of $433.Technician Frank arrived stating he is not quite awake yet as he worked on his truck all night. He was in the RV for 7 hours but I don't know what he did in there.Walk through at about 5 pm showed that he did an absolute unacceptable job.I pointed out a few things and he got an attitude.He offered to make it right but since most things were still so filthy I made him leave.I was so stupid to give him $400 because I was fuming and just wanted him off the property. He didn't offer a receipt and I totally forgot to ask for one. He also said it is a partnership and that he is not an employee.I called Tammy and gave her the story.She seemed to be understanding and stated that this technician is an employee.She said she would take care off my issue and get back with me the next day.I did not hear from her and called her at 5 pm.She said something about not having been in the office all day due to some personal issues and will talk to the technician the next day and also to the financial department. No call from her the next day, either.I sent a message via online form and sent an email on Saturday. I explained in detail what all wasn't done and that I have plenty photos to prove it. I received an email back with no signature / not knowing who wrote the email.No apologies or any professional response just asking for photos or videos as "they have over 60 photos from the technician and according to them it looks like a *very clean detail*. I responded and added photos. To this day I have not heard back again. I sent many more emails.I tried to call but they have blocked my number,the call did not go out. So my friend used her phone and called and another lady answered. Supposedly it was Tammy's day off. She was off no help and my friend's number was blocked as well immediately after the phone call. Despite many emails I have not heard.

User's recommendation: Do NOT use them.

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ID
#2123457 Review #2123457 is a subjective opinion of poster.
Service
On Site Mobile Detailers Tucson Repair
Loss
$400
Preferred solution
Full refund

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