Johnny R Crf

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Disappointed Customer

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This is by far the worst Company I have ever dealt with, I had Frank come out June 3 for a full shampoo and detail inside and wash and wax outside. He used a clay bar on my car in the Az summer heat which left my car looking like the clear coat was coming off, I took pictures and they said it wasnt their fault and left me with a mess to clean up Ive owned my car 4 years and never had it looked as bad until I let these people touch it.

They left some brown substance inside my car as well.

No detailing here just a miserably mess. DO IT YOURSELF you will be way happier and do a better job!

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Loss:
$170

Preferred solution: Full refund

User's recommendation: Do it yourself

2 comments
Guest

First of all if you go to an automated car wash with a dark colored car every single month don't expect your paint job to last a long time . And then call for a mobile details service and expect for it to be also painted ! Stop being a cheap *** and get a paint job not a detail!

Guest

This person had a 10-year old black car in the Arizona sun and expected a wash, claybar and wax to revive it to brand new. Then waited 30 days to complain to the detail company.

Would a car wash refund your money 30 days after they washed it? Would a house cleaner refund your money 30 days after your house was cleaned? Would a dog groomer refund your money 30 days after your dog was groomed?

Would a hair dresser refund your money 30 days after your hair was cut? Too many things can happen in 30 days with these types of services.

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Loren M Xgp

Worst experience ever. Do not use. 1. Switched days, showed up hours late . Came in a car . Broke

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Broke my just replaced windshield. Showed up late.

Did not detail at all. Sprayed Armor all everywhere did not wipe.did not shampoo anywhere in car. Did not vacuum back seats or under back seats. Tires not done , just wasnt detailed.

Sent pictures as requested, sent same detailer back who just asked why he was there.

Left message to get money back and no call back. I want windshield replaced.

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Preferred solution: Full refund, windshield replaced, tip (prior to seeing vehicle) replaced

User's recommendation: Run do not use

4 comments
Guest

When a car is left over night @ Then vandalism happens you can't blame the person you hire to clean it ! Instead stop being a cheap *** call a window replacement company!

Guest

I just found them online and was going to call but thought I'd look at some reviews. They have a review highlighted about how good they are but oddly no reviews to access on their site sponsored.

Then I go to their reviews and "wham" they are horrible just as I thought. A company that steals from people. A big outfit that probably pays minimum wage and hires just about anyone. Doesn't really give a *** about anything but your money and have absolutely no intentions of delivering a service for their fees.

SHAME SHAME SHAME ON YOU. You're up there with all of the pond *** in the world

Guest
reply icon Replying to comment of Guest-2361404

Sounds like someone wants a free meal ticket or should I say free paint job or window replacement who's the rip off look yourself in the mirror

Guest

Some people just want to get a free windshield replacement Maybe pay your insurance on time.

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Resolved
Rip Yvg

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Verified Reviewer

Resolved: This is absolutely the sorriest work I have ever seen done. And the company will not stand by their warranty! Excuses and more! Told me to go after the detailer not them.

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On Site Mobile Detailers Tucson - This is absolutely the sorriest work I have ever seen...
On Site Mobile Detailers Tucson - This is absolutely the sorriest work I have... - Image 2
On Site Mobile Detailers Tucson - This is absolutely the sorriest work I have... - Image 3
On Site Mobile Detailers Tucson - This is absolutely the sorriest work I have... - Image 4
On Site Mobile Detailers Tucson - This is absolutely the sorriest work I have... - Image 5
On Site Mobile Detailers Tucson - This is absolutely the sorriest work I have... - Image 6
Updated by user Feb 16, 2023

Company fixed the issue and I have been provided with full refund.

Original review Jan 17, 2023

Never even washed the vehicle. Sent tons of photos to them.

Quoted me price and then up charged to $786, then down to $686. Rip-off.

Detailer gave my sister in law business card to avoid going thru this company! Only one detailer in tTucson and none in Phoenix so no back coverage!!!I likely will pursue legal means.

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Loss:
$686
Cons:
  • Worst job ever

Preferred solution: Price reduction

User's recommendation: Do not contract under situation.

2 comments
Guest

Solutions are maid of course not in this case Do to unreal or should I say dishonest comments like these ! These guys work So hard in this horrible AZ heat and no water is offered nor any type of appreciation

Guest

Such a great company doing wonderful work. Maybe some gratitude and love for a hard job done .

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Nina B Imd

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Verified Reviewer
| map-marker Tucson, Arizona

Do not use this company!

The guy showed up on time, asked to clean my car in the garage. I said okay, figuring he would just clean inside the car and take it out to the driveway to wash the outside.

Took him 2 and 1/2 hours.

When he finished I looked through the car and it seemed okay because it was INSIDE! I asked him where he washed the car and he said inside the garage. It didnt look wet anywhere.

I drove it this morning and saw how filmy and streaked ALL the windows were. I tried Windex and ammonia to clean them but it wont come clean.

My newly sealed garage floor has some black film all over it that I cant get clean either.

The worst detailing Ive ever had. Its in worse shape than before detailing!

Lesson learned, dont use this company.

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3 comments
Guest

Yeah that's what a show room shine Most people don't understand that concept instead ignorance is shown by unapproachable comments like these . In this AZ heat a little bit of water and some kindness goes a long way but some people are Too @ Cheap and take their cars to the automated car washes to save money but end up with a diminishing paint job then ! Start to *** about it.

Guest

This is a great company innovative and very useful for all consumers who are looking for the best detail

Guest
reply icon Replying to comment of Guest-2360736

percent satisfaction good clean reliable friendly service this guy rocks very detailed and easy going thanks for such a wonderful service so happy

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Loren R Zlx

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Verified Reviewer

Worst RV Detail ever

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They call their self mobile detail but they dont have a pressurized water tank or a Power Washer! One guy showed up with a squirt bottle!

I was unfortunately in the middle of something so I didnt notice that until he was almost done but he also didnt even attempt to clean the awning, didnt get all the bugs off, didnt even touch the windows or the slide out sides, even though they asked how many slide outs we had before they figured up the bill!! I would never use them again!

Total waste of money!! Plus when he arrived he just spent the first 15 minutes trying to get me to upgrade to a wax that was $200 more than the $528 that they had already quoted me!

View full review
Loss:
$520
Cons:
  • Worst mobile detail ever

Preferred solution: Kino Sports Complex Tucson, AZ

User's recommendation: Wash it yourself it will be a much better job than one guy with a squirt bottle!

2 comments
Guest

Best in it's class very friendly people person very attentive super fast and heat baring hard worker ! I had no complaints used most innovative and water based solutions modernized technology that most people don't appreciate or fully understand @ I will use this great company again and recommend it with a two thumbs up !

Guest

How did you see the squirter bottle if you weren't there? It's hot out there and cars dry off quicker than usual. It doesn't take a brain surgeon to figure that out.

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Norma S Bxl

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Verified Reviewer
| map-marker Tucson, Arizona

Dissatisfied completely

We were completely dissatisfied with this service. They did not deliver as advertised.

I was told that he sprayed the roof of the RV but did not clean it. Also, they did not clean any vents. They were still scuffs and water stains that were not wiped away as advertised.

He put an upgraded wax on the RV trailer and said it had to cure for a couple of months and then had to be buffed out for additional money. I would not recommend this service to anyone.

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User's recommendation: Find someone else

2 comments
Guest

Truly a Great experience this guy put his heart and soul into his job ! Truly a make America great Again type of business God bless this company

Guest

Cheap people just trying to get a free detail better take it to the wash if it's not on the budget. And realize that when washing an RV and it looks like it hasn't been waxed for ages it's not going to be shiny dew to lack of clear left .Maybe save to get it painted instead.

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Christine O Gmb
map-marker Tempe, Arizona

FRAUD AND SCAM

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This company and webpage offer services in every city in the state of Arizona. They do not deliver anything close to the services that they promise.

You are unable to leave a review through Google. They have no business license under this name. They may wash, dry and vacuum your car, but they sure as *** do not shampoo the upholstery, polish and wax as promised. If you use this company make sure the services are performed on camera and do not expect the services listed.

Ask what they will be doing, visually see the products and equipment to be used, and if there is even a water tank on the business vehicle. Insist on an invoice.

View full review
Loss:
$400
Cons:
  • Total ripoff
  • Statewide scam
  • Services not performed

Preferred solution: Full refund

User's recommendation: *** NO

2 comments
Guest

Wonderful company I have fully trusted these guys for years and years ill keep using because their honest and love what they do with a passion for helping others and it's rare these days to be able to trust and I give them the a 100% on happy consumer .

Guest

It's a great experience for me I have used this company time and time again never had issues or problems. Some people just want a Free detail but I put myself in there shows gas costs so does labor especially in this heat.

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Mikkel Edb

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Verified Reviewer
| map-marker San Andreas, California

Horrible!

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On Site Mobile Detailers Tucson - Horrible!
On Site Mobile Detailers Tucson - Horrible! - Image 2
On Site Mobile Detailers Tucson - Horrible! - Image 3
On Site Mobile Detailers Tucson - Horrible! - Image 4

Not worth the money. Didn't have any signage on the vehicle.

The guy had his face so covered as if he didn't want to be recognized as he had out of state plates. I have numerous pictures of what he didn't do.

Missed wiping the inside and there was no water on the driveway, so I don't see how he washed the vehicle. Also didnt clean under the seat because there were still things left under it.

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Preferred solution: Price reduction

1 comment
Guest

I've been using these hard working guys for a long time and in this hard baring heat it's understandable that if something gets missed it's not a big deal besides your car looks old ! To begin with you can only do so much ! S little more being realistic don't you think?

Anonymous
map-marker Tucson, Arizona

Horrible Experience

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Felt like I was getting swindled. Technician tried to upcharge me and when I changed my mind the he became very pushy.

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User's recommendation: Strongly not recommended

2 comments
Guest

Alot of work and they are 100% reliable. I Am currently still using them because I trust them and am not trying to swindle them by paying less for alot . Pay the man for his hard labor in this heat

Guest

I've had some good news about this company doing great things for our community and providing excellent quality service to customers that understand how much work goes in to clean up your $#!+

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Anonymous
map-marker Tucson, Arizona

Complete rip off.

Did not deliver the services promised, did not do the roof or solar panels.

Did not wash vehicle but cleaned with spray bottles and microfiber cloths.

Total scam.

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User's recommendation: Do Not Use.

1 comment
Guest

Making America Great Again!!! I had a wonderful experience using these guys are fast, trustworthy,reliable and am currently using them still !

My RV looks like when I first bought it.

Thanks again and again I truly appreciate your hard work! God bless you all.

Akter F

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Dhaka, Dhaka

Facebook id problem

On Site Mobile Detailers Tucson - Facebook id problem

my Facebook authentication App problem please turn off 2factor app or give me login password

Thanks,,

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User's recommendation: Help center

john e Duh

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Verified Reviewer

Dissatisfied

Actually no stars. This company are rip off artists. The services they purport to offer on their website "Tucson mobile detailing.com" are not performed in any fashion close to what they state beginning with the exterior wash to carpet shampooing.

The exterior of my motor home was cleaned with 3 spray bottles of some wash wax solution and hand dried with no more than 6 small microfiber cloths.

Roof was cleaned in same fashion. If a half gallon of water was used I would be amazed.

Door jambs weren't cleaned, cabinets weren't cleaned, shower wasn't cleaned, carpet wasnt shampooed or dried per description.

On the original visit one man did exterior and interior in under 4 hours.

Called business and owner assured me they wanted to make it right. Second visit complaints were addressed in the same half *** fashion as original visit.

Do not use this place. This is the only review on the web that is to be found anywhere. My searches for the company at the url did not produce any reviews.

I too paid for this non service. $850.00

Search "onsite mobile detailing" and you will find a website called pissedconsumer where this company is rated.

View full review
Loss:
$850

Preferred solution: Full refund

User's recommendation: Do not use. Zero stars

1 comment
Guest

The Best in its class ! Grade AAA 100% Satisfaction I'll keep using them aswell all my friends and family love you guys are fast and reliable thank you from the bottom of my heart.

Dee W Dgh

Ripoff

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Paid almost $500 to have my truck washed, waxed and detailed. They upcharged me from the $400 they quoted, and my truck was no better than if I had taken it to a regular car wash.

Wheel wells filthy, seats dirty, didnt wipe the dash, none of the nooks and crannies were cleaned, and they left food and crumbs all over the center console. I had to ask them to remove the junk on my windshield that they didnt clean...absolute scam.

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Loss:
$480
Pros:
  • Fast turnaround
Cons:
  • Total ripoff

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT USE THEM

1 comment
Guest

Treatment was very helpful and friendly from them I know I can count on them still doing a wonderful job on my Trucks and Work Trucks I will continue to use on my fleet. On my Construction Co.

And personal use also !

You guys Rock ! Satisfied 100% thank much love.

Antje T

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Verified Reviewer

No real company?

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Called company to inquire about an inside Motorhome detail quote.I talked to Tammy making clear what I want done.She said they will do it and gave me a quote of $433.Technician Frank arrived stating he is not quite awake yet as he worked on his truck all night. He was in the RV for 7 hours but I don't know what he did in there.Walk through at about 5 pm showed that he did an absolute unacceptable job.I pointed out a few things and he got an attitude.He offered to make it right but since most things were still so filthy I made him leave.I was so stupid to give him $400 because I was fuming and just wanted him off the property.

He didn't offer a receipt and I totally forgot to ask for one. He also said it is a partnership and that he is not an employee.I called Tammy and gave her the story.She seemed to be understanding and stated that this technician is an employee.She said she would take care off my issue and get back with me the next day.I did not hear from her and called her at 5 pm.She said something about not having been in the office all day due to some personal issues and will talk to the technician the next day and also to the financial department. No call from her the next day, either.I sent a message via online form and sent an email on Saturday. I explained in detail what all wasn't done and that I have plenty photos to prove it.

I received an email back with no signature / not knowing who wrote the email.No apologies or any professional response just asking for photos or videos as "they have over 60 photos from the technician and according to them it looks like a *very clean detail*. I responded and added photos.

To this day I have not heard back again. I sent many more emails.I tried to call but they have blocked my number,the call did not go out. So my friend used her phone and called and another lady answered.

Supposedly it was Tammy's day off. She was off no help and my friend's number was blocked as well immediately after the phone call.

Despite many emails I have not heard.

View full review
Loss:
$400

Preferred solution: Full refund

User's recommendation: Do NOT use them

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