Resolved
Ron Pbr
map-marker Niagara Falls, Ontario
#736645 
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Resolved: OMRON BP791IT Blood Pressure Monitor loses computer communication ability

1.0
Updated by user Dec 03, 2015

Omron has now contacted me and confirmed that they will not be updating this product for use with Windows 10. Not a very progressive stance. However a very patient staff member did spend a significant amount of time helping me get my older Windows XP computer up and running to talk to the BP monitor.

Original review Nov 18, 2015
In May 2012 I bought the above for $100+. One of the deciding features for me was that I could download the BP measurments for both myself and my wife to our home computer and thus have a permanent record. Before attending doctors' appointments we could print out our results and have them available to the physician. Since then I've changed computers and upgraded to Windows 10. Now the monitor won't communicate with the computer and I've lost those advantages. Omron personnel say they will not be upgrading their software to work with W10. Cust. Service told me that my situation is that I have a software problem and that I'll have to talk to their software people. There was no software staff available to talk to me at that time so they took my contact information and would have them call me. No call has resulted. I conclude that OMRON has no concern about having their products work after they have sold them to you and that they don't even have the decency to honour promises to return phone calls. They still advertise this product with its related software for sale on the product page with the statement "Omron Health Management Software (OHMS) allows you to easily upload data from you blood pressure monitor or pedometer directly to your personal computer". Further in the article it states "Compatible with Windows® 7/Vista/XP/2000". This is a good lesson in the importance of reading the fine print! What have I learned? STAY AWAY FROM THE OMRON NAME!
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Loss:
$100
Reason of review:
Product not supported

Preferred solution: Let the company propose a solution

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1 comment
#1405337

Glad you got it resolved.

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