Omnipod
Reviews and Complaints
Defective diabetes insulin delivery pod
The Pod malfunctioned and did not deploy properly during the start sequence, thus the insulin in the pod was not able to be injected into my body.
User's recommendation: This happens but not often. Just remove the pod and attach a new pod. The contact Omnipod and they will replace the faulty insulin pod.
On iPod is not uploading to glooko
Preferred solution: My omnipod fixed
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Verified Reviewer | Cardiff, WalesTerrible reports to run. waste of money going to omni pod
Distribution in panama market
Hard to contact u
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Verified ReviewerLack of product availability
- How it frees up my eating patterns
- Not avail for express scripts tricare for life
Preferred solution: Let the company propose a solution
User's recommendation: Continue to push Omnipod to allow Express Scripts to provide home delivery.
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Verified Reviewer | Penticton, British ColumbiaResolved: Pressing 1 after the number and getting English? and little help
Company fixed the issue and I have been provided with product replacement. The company are looking into agent protocols.
The fault piece with the same series number were replaced as well. So far all is good..
Preferred solution: Let the company propose a solution
User's recommendation: Not a bloody chance, until I get some concerns and questions answered from OMNI POD.
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Verified Reviewer | Billerica, MassachusettsPoor Customer Service! Got that? Poor!
They finally called me. They have no intentions of reimbursing me for lost insulin!
Bastards!
I think they started out as a "Snake Oil Sales Tent" at the state fair! Bye Bye you scamming crooks!
Sent only
- Tubeless
- Lower cost vs other therapies
- Ease of insertion
- Pods fall off when body perspires
- Pdm needs work
- Pdm times out too quickly during pod insertion
Preferred solution: Full refund
User's recommendation: Explore other therapies, like Medtronic where the insulin can be recovered.
Current product questions
No response from company
- Tubeless
- No tubing
- Paid failures
- Pod failures
- Poor customer service
Preferred solution: Information requested
User's recommendation: Poor customer service years ago, apparently hasn't improved!
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Verified Reviewer | Wakefield, MassachusettsTo find out my warranty date
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Verified ReviewerTerrible Refund Policy
I purchased an ominipod pump pr my mother on October 2nd, 2020. Due to some insurance issues, I called to return the pump on October 5th, 2020.
I was told that someone would call me within 5-7 business days. NO one called. I called again on October 12th, 2020. I was told that the return kit would be mailed to me on October 15th,2020.
No return kit came. I called again on October 19th, 2020 and I was told that no paper work was initiated for the request. Omnipod has a 45-day return policy from the date the item was shipped.
I believe that they are trying to run into the 45 days so that I will not be refunded. Terrible customer support.
- Bad customer service faulty adhesive on their product
Preferred solution: Full refund
Suggestion of my doctor
User's recommendation: Don’t buy
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Verified ReviewerI've gotten worse on omnipod
Preferred solution: Walking away...I dont want anyone else to get stuck with this crap for 5 years like I did
User's recommendation: Not made for type 1 diabetics
Just a suggestion
Allergic Reaction
Preferred solution: Let the company propose a solution
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They won’t replace a faulty pod anymore. My daughter tried to activate a new pod that failed while priming it.
Spoke to someone today and said that we need to purchase a replacement since she threw the faulty one out. This was at 10pm on a Saturday before bed. We have only called 3 times in 6 years for a replacement pod and now suddenly they can’t replace unless I have proof the pod failed!
Are you kidding me? Time for them to care about their patients before people start getting smart and got to a company who actually cares.