Omnibus Express
Omnibus Express Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omnibus Express has a 1.3 star rating from 3 reviews; consumers are mostly dissatisfied with customer service, refunds, and high price levels.
Key Takeaways for Future Customers
- Omnibus Express reviews report last-minute route changes and missed calls that left passengers stranded.
- Expect difficulty obtaining refunds or exchanges and limited customer service responsiveness.
Negative Feedback / Risk Areas
- Repeated Omnibus Express customer complaints about rude staff and refusal to refund.
- Claims of seating oversold, ticketing errors, and poor communication before departures.
Positive Feedback
Reviewers did not report clear positives; few or no benefits such as discounts or reliable service were noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omnibus Express has a 1.3 star rating from 3 reviews; consumers are mostly dissatisfied with customer service, refunds, and high price levels.
Key Takeaways for Future Customers
- Omnibus Express reviews report last-minute route changes and missed calls that left passengers stranded.
- Expect difficulty obtaining refunds or exchanges and limited customer service responsiveness.
Negative Feedback / Risk Areas
- Repeated Omnibus Express customer complaints about rude staff and refusal to refund.
- Claims of seating oversold, ticketing errors, and poor communication before departures.
Positive Feedback
Reviewers did not report clear positives; few or no benefits such as discounts or reliable service were noted.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dion-Olympos, Thessaloniki
I lost money with this company. Very distressing experience.
- Departure point moved from central Tbilisi to the edge.
- Missed the 45-min call; refunds denied, no fault admitted, next time Georgian Bus.
I'll never buy their tickets again. The company changed the departure point from the center of Tbilisi to a location on the edge of it and, apparently, called us from a strange/technical number 45 minutes before departure to let us know.
We missed the call and called back immediately - their phone was not accepting calls. Either way, 45 minutes would hardly be enough for us to reach the new location as it was on the edge of the city. We were left at 23:00 in a foreign city with no transportation and no accommodation. They then refused a refund or even exchange the tickets, and even refused to admit any fault.
Absolutely unprofessional service. Next time, I'll go with Georgian Bus.
- Didnt find any
- Absolute disrespect towards customers
Preferred solution: Full refund
User's recommendation: Don't risk your trip with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morelia, Michoacán De Ocampo
Información
- Two elderly passengers were to board a Morelia to Dallas, TX bus at 3 PM, but the driver reportedly refused and there has been no contact since.
mil dia de ayer 2 personas de la tercera edad iban abordar un omnibus salida de morelia a las 3 de la tarde con destino a dallas.tx..pero nos informaron que el. Chofer no queria traerlos...y ya no hemos tenido comunicación con ellos...queremos saber si..si abordaron y a que destino..
Preferred solution: Información sobre los pasajeros
Complaints
- Customer service is poor and needs improvement.
- They require copies of documents.
- Technology issues hinder resolution.
The customer service is horrible. They need to work that.
Asking people for copies of the documents!! Technology has been overcoming them. An improvement has to be made.
As an American citizen they don't ask you for any of that. I travel 1 time a month and my sister is a Mexican national and gave her ***
- 160
Preferred solution: Apology
Por raters
- La empresa se equivocó con las fechas de los boletos.
- Confié y no verifiqué; me robaron $5,000.
- No me dieron crédito ni descuento de Omnibus Bravo.
Por ratero que se equivocan en fechas de boleto y yo por confiar en ellos no lo cheque y me robaron $5000 de mis boletos no me quisieron dar crédito ni descuento esto es la gran cmpania de omnibus bravo
User's recommendation: No viajen con omnibus son unos rateros
Conyers, Georgia
Bad service
I bought tickets for 5 and when a got to a different location I had to wait until the next day cuz they did not have seating for me but they sell u the seats even tho they don't got enough seating
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to customer service
- Missed a Monday night bus at 10:10 pm due to a family emergency; I got a 9:55 pm call.
- Brownsville station said the ticket was lost.
Poor
I brought a ticket for Monday night on t 20 of this month and I had to miss it cuz a family member passed away that same night my bus was at 10:10 at night I got the call at 9:55 at night plus I also catch the bus in a gas station in Harlingen tx so I called and called the station in Brownsville and I was told I lost the ticket and I can't understand why
Preferred solution: Credit on a ticket
Houston, Texas
Irresponsibility
- I bought a bus ticket for my cousin from this company, Houston to Tampico.
- Passenger was left stranded in Brownsville TX and did not reach Mexico.
I bought a bus ticket for my cousin from this company. From Houston Texas to Tampico Mexico.
He never made it to Mexico because he was left stranded in Brownsville, Texas in a isolated area.
Do not buy bus tickets from this company! They won't even give me a refund.
Preferred solution: Full refund
User's recommendation: Do not buy!
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