The Worst

What is there to like about this so called auto repair shop..... NOTHING AT ALL!! Unprofessional, lack of knowledge, rude, inconsiderate, so called auto mechanic shop! First off lets start off with unprofessional. Two weeks they had my car, informed me it would be awhile but would have never guessed it would take an ENTIRE 16 days including today. The owner is the WORST and the woman that works at the first desk is just as bad. They did some work on my car before and warrented the labor and parts for two years. Having issues with it again and now they say " well it was customers here before you, and being that your work is free...." Before she could finish she was cut off. Your right the work is free they were the ones who put the warranty on their work! That doesn't make me or my car any less of a valued customer. Don't know what they are doing, I would rather you tell me we don't work on that make of car which is an AUDI than to work on it and then you get mad because it wasn't done properly. And to respond the the owners response to a previous review. They are DO NOT communicate with the customer UNLESS they will make money off of you. I WOULD NOT recommend this place to my WORST enemy.
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ID
#708091 Review #708091 is a subjective opinion of poster.
Reason of review
Bad quality

Great service!

I guess you can't make everyone happy! Great shop and the best warranty in Newport News.. They have always been good to me and my friends ! Keep up the good work Omni Performance ! I have never had any issues at all with Omni Performance, they have been nothing but the best! Goes to show you that there will always be someone trying to do nothing but give you a bad name ! If I had ever had any issues they were more than happy to fix the problem, they have always been fair! All I can say they are the Best!!! Best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best !!!!!!!!!!!! What more can I say, I'm a happy customer, and will always take my car to Omni performance . No matter how some people try to talk bad and try to give them a bad name. I know you can't make everyone happy and there will always will be someone trying to bring you down ... Keep up the good work Omni Performance ! I will be a customer for life and no worries I will put your name out there and give you the business you deserve.. Thanks again for always looking out for me and my family and of course my friends... You are doing a great job keep up the good work ....
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ID
#374164 Review #374164 is a subjective opinion of poster.
Location
Newport News, Virginia
New Reviewer

Omni Performance - Useless auto repairs

Update by user Jan 10, 2013

The company pointed out tsome factual corrections. First hat the oil pump replacement was slightly less than $700.

Second, they also wished to point out that the vehicle was brought in for a timing belt failure - a rare event; that was followed a week later by the oil pump failure - an equally rare event; followed a week later by loss of oil pressure as the bearings failed. Note that this is a multi-event cascade which any competent mechanic should have been alerted to when the timing belt went early (in the life cycle) followed by the oil pump.

At a miminum the recommendation should have been made to drop the oil pan and examine the bearings - not let the customer fly down the interstate with an engine that could blow at any time. Nor should the customer be returned a vehicle with the steering wheel 45 degrees out of alignment.

Original review posted by user Dec 19, 2012
Omni Performance, in Newport News, Virginia. Brought my vehicle for a low oil pressure light. They claimed it was a worm bearings/crankshaft issue. It would cost 2700 to replace. They had previously diagnosed the problem as a defective oil pump which they replaced for $900 - it wasn't. Tried to sell me a new engine after already making $2K in repairs but I didn't buy it. Their previous repairs lasted about 50 miles. This time I got 50 feet before the vehicle began pulling violently to the right. According to their ace mechanic when they replace the crankshaft it throws the vehicle out of alignment but he didn't notice it during the test drive - you'd have to be blind and higher than a kite not to see the wheel is at a 45 degree tilt when driving straight. According to the ace mechanic for an extra $200 they be happy to align the vehicle. You can spend months here trying to get a simple problem fixed and they won't make the repair but will drain your wallet along with the oil pan. This is the type of shop you recommend to your mother-in-law or that neighbor whose dog uses your lawn.
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ID
#368904 Review #368904 is a subjective opinion of poster.
Location
Hampton, Virginia
Loss
$2700

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