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I booked plane tickets the 23/11/2020 through OMIO to fly with AIR FRANCE from Paris to Florence for Christmas. I DID RECEIVE my confirmation e-mail with my booking number. My flight was supposed to leave the 24th December. The night before the flight, it was impossible to make the check-in online on Air France's website. 24th morning, same problem with the online check-in, so i start to think it's not very normal, and before going to the airport i have the idea to check the flight status on Air France website. Suddenly i see the flight was CANCELLED. Couldn't believe my eyes, as i've NEVER RECEIVED AN EMAIL OF NOTIFICATION, which i've checked a thousand times thinking it was my mistake, after this. I instantly call Air France customers service, and they confirmed the flight was cancelled the 30th November, AND THEY REMARKED THERE WAS A MISSPELLING ON MY EMAIL SO OMIO SENT THE CANCELLED FLIGHT INFORMATION TO A WRONG EMAIL. HOW IS THIS POSSIBLE IF I DID RECEIVE MY FIRST FLIGHT OMIO'S BOOKING CONFIRMATION THE 23rd NOVEMBER WHEN I BOOKED MY TICKET? I couldn't believe what she was saying. This can't happen, i always book tickets with OMIO and this situation is really UNACCEPTABLE. I WAS NEVER NOTIFIED BY OMIO THAT MY FLIGHT WAS CANCELLED. HAD TO FIGURE IT OUT BY MYSELF 5 HOURS BEFORE MY FLIGHT ON CHRISTMAS. C
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#2352225 Review #2352225 is a subjective opinion of poster.
Preferred solution
Full refund

Flight cancelled & can't get a refund/answer/or customer service

Bought Altitia Airline tickets for 6/1 flight. Altitia airlines canceled the flight due to covid-19. They said I was due a refund, but Omio has to request it since that was who I purchased from. I have been trying to call/email them for over a month-no answer or ability to leave a message. Emails sends a response with a no reply. BUY Direct-Do Not go through OMIO

User's recommendation: Do NOT book thru Omio-you will lose your money-no customer service.

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#1954153 Review #1954153 is a subjective opinion of poster.
Mooresville, North Carolina
Omio Customer Care

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