New Reviewer

Failure to deliver

I received sub par service, it started in June, 2018, and I have contacted the company. The most effective department in the company is the sales team. The sales team is persuasive and convincing, unfortunately nothing that they promised or asserted turned out to be. Every other department that I worked with was a *** shoot. The staff I encountered were professional, respectful, and courteous. However, they suffered from lack of knowledge and poor execution. There was absolutely no creativity: from copy, to visuals, to slogans, to images, to logo suggestions: all was initiated, created, written, and submitted by me. The staff couldn’t even effectively copy and paste from one website to another. They were also technically challenged in that they were incapable of solving even the most basic problems. For example, their solution to having to insert code in an existing website was for me to provide them with my password. When I told them that I wasn’t comfortable with exposing my confidential information, they couldn’t come up with a solution. I offered that they dial into my PC to do it but for some reason, they didn’t know how to do that. So, after a few days passing and seeing no results, after Googling “How to insert code” I suggested that thy give me the code to insert and it was completed in five minutes. Another example is that they wanted my PayPal password to set up PayPal on the site. Seriously?! Again, I was outraged that they would even ask for something like that. Again, I had to provide a solution. Yet, another example is of an incompetent employee telling me that I couldn’t remove the link to OMG from the bottom of MY website! Moreover, he had the gall to threaten me (I took it as a threat). He told me that if I didn’t allow OMG to host the site, I’d be charged over $2,000 dollars because I canceled the contract after six months!! As if none of that is enough, without fail, monthly reports were always late and showed no reasonable progress. Seeing that these are common occurrences, one would think that they would be well equipped with the knowledge and experience to resolve these matters but, sadly, that wasn’t the case. Moreover, there was staff turnover without warning and without explanation: suddenly, I would be working with someone new and I would have to start over by bringing them up to speed. I have 12 pages of email correspondence between me and OMG representatives that support my accusations.
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ID
#1467172 Review #1467172 is a subjective opinion of poster.
Service
Omg National Web Development
Cons
  • I would not suggest them
Reason of review
Bad quality

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