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Total ripoff

OMG National - Total ripoff
OMG National - Total ripoff
Update by user Aug 21, 2022

i thought that i would get satisfaction but when I saw just how many complaints there were all over the internet i realized they do not care about their reputation. I have a clear breach of contract case against them but i must first tend to the damages they caused my business before i can pursue anything. i will stop the theft at my bank.

Original review posted by user Aug 20, 2022
I contacted them in mid may explaining I needed help attracting new clients. I am in my own business since 1993 and the COVID years were among my best as I helped my clients secure funds from their retirement plans and irrevocable trusts when very few were working. This year things slowed to a halt like I never witnessed. I am listed in Best Experts in America for several disciplines. I wanted their assistance with google maps. They suggested an ad campaign with Facebook explaining that google maps would do very little for me even though it worked well since 2008. I did my own optimization until Microsoft shut down its platform forcing me to retain Go Daddy to service the website, I designed in 2007. Google Maps did change their algorithm early this year forcing people like me either to advertise with Google or some other way. I questioned the wisdom of using Facebook because the audience that retains me is very targeted requiring 5 specific overlapping demographics to qualify the leads to turn into clients. I did some advertising myself on Facebook over the past several years and it never produced any interest. OMG assured me that they had extensive experience with it and that such demographics existed. {This turned out to be the final lie that I did not know was a lie until I required seeing the demographics at my landing page, causing me to retain google ads and terminate OMG) I signed the month-to-month contract on May 20. They charged a $199 set up fee and $399 per month to monitor and navigate the effectiveness and promised me that it would take two weeks to begin the campaign (first lie) and the first month of the campaign would be free (second lie) and that the $399 billing would not begin before the campaign had become active (third lie). One month later they charged $399, and the campaign had not begun because they were experiencing some difficulty with the setup at Facebook. They didn't launch the campaign until July 1. Unlike Google ads where people do not see them unless they do a google search looking for someone like you, Facebook ads appear at the targeted audience on their page the day they receive the ad lasting that one day. Thus, its viability was strictly contingent that it could weed out 9985 out of every 10,000 of a random audience, defining Facebook users to meet the five demographic criteria and find the select audience that could be receptive to the services I offer, and then who might retain me was contingent on their willingness to spend the money and their self-recognition they might need my help. i estimated I could capture between 3% and 5% of that targeted audience. Given that the campaign cost me an additional $600 per month going to Facebook the ads reached under 30,000 per month. Thus, they would be correct, and this would be profitable if they could target only that 15 out of 10,000 that Facebook reaches. Based on 5% conversion rate this would deliver 3 clients per month. Mindful it had been one month, and they did not launch the campaign I contacted Google ads mid-June to learn more about their service. I then approached OMG and told them I was reluctant for them to continue with Facebook since they were having so much trouble with the setup and told them i wished to change direction either to use LinkedIn or google ads. They told me that the couldn't service LinkedIn and I would reach so few with Google ads as the $400 per month fee would still apply and google ads would runover $6 for each click. I received weekly reports just how successful the Facebook ads were running boasting hundreds of hits on the landing page, but I never received even a single inquiry. When I did my own spotty advertising on Facebook i would get responses on why I was contacting these individuals. Thus, after two weeks of such rosy reports I insisted on seeing the details on the landing page OMG set up and it was quite specific that i was reaching a random audience, which was when i cancelled them in writing, given them 30-days notice as required by my contract. My contact at the company failed to notify the company for several days that I provided him with notice because he was hoping that things would change, and they hadn't. I spent $2,500 with them and never received even one interested party let alone one that retained my services. Steer clear of them because they will tell you whatever they have to in order to close the deal. Despite everything that has happened, they billed me early and secured another $400 from me today 8/20/2022 despite my admonition it they did this I would spend all day writing about this firm and what they did. I had no intended to waste my time doing this as I shared some fault not checking them out more carefully. Google is not charging me $400 per month for the service and not $199 for the setup. That's part of the $230 per click price, which was not the $600+ per click charge that OMG quoted me in June aimed at dissuading me to change course.

User's recommendation: steer clear of them. review all complaints, including employees ripped off by googling "OMG National" Complaints.

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ID
#3872895 Review #3872895 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Loss
$3
Preferred solution
refund of the $399 they robbed after provided 30 days notice.
New Reviewer

Failure to deliver

I received sub par service, it started in June, 2018, and I have contacted the company. The most effective department in the company is the sales team. The sales team is persuasive and convincing, unfortunately nothing that they promised or asserted turned out to be. Every other department that I worked with was a *** shoot. The staff I encountered were professional, respectful, and courteous. However, they suffered from lack of knowledge and poor execution. There was absolutely no creativity: from copy, to visuals, to slogans, to images, to logo suggestions: all was initiated, created, written, and submitted by me. The staff couldn’t even effectively copy and paste from one website to another. They were also technically challenged in that they were incapable of solving even the most basic problems. For example, their solution to having to insert code in an existing website was for me to provide them with my password. When I told them that I wasn’t comfortable with exposing my confidential information, they couldn’t come up with a solution. I offered that they dial into my PC to do it but for some reason, they didn’t know how to do that. So, after a few days passing and seeing no results, after Googling “How to insert code” I suggested that thy give me the code to insert and it was completed in five minutes. Another example is that they wanted my PayPal password to set up PayPal on the site. Seriously?! Again, I was outraged that they would even ask for something like that. Again, I had to provide a solution. Yet, another example is of an incompetent employee telling me that I couldn’t remove the link to OMG from the bottom of MY website! Moreover, he had the gall to threaten me (I took it as a threat). He told me that if I didn’t allow OMG to host the site, I’d be charged over $2,000 dollars because I canceled the contract after six months!! As if none of that is enough, without fail, monthly reports were always late and showed no reasonable progress. Seeing that these are common occurrences, one would think that they would be well equipped with the knowledge and experience to resolve these matters but, sadly, that wasn’t the case. Moreover, there was staff turnover without warning and without explanation: suddenly, I would be working with someone new and I would have to start over by bringing them up to speed. I have 12 pages of email correspondence between me and OMG representatives that support my accusations.
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ID
#1467172 Review #1467172 is a subjective opinion of poster.
Service
Omg National Web Development
Cons
  • I would not suggest them
Reason of review
Bad quality

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