Resolved
Cindy h Hbq

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Resolved: Canceled insurance in April

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OmbudService for Life and Health Insurance - Canceled insurance in April
OmbudService for Life and Health Insurance - Canceled insurance in April - Image 2
Updated by user Jun 25, 2024

Company fixed the issue and I have been provided with apology. Once I finally found out who was holding my policy I contacted them and explained that I had actually canceled in April (which they supposedly didn't have a record of) and they had not followed up with a call back in May. Anyways I told her that I wanted to be refunded the $136.42 they had taken out of my account so she connected me to a different department and I explained it again so she agreed to refund my money saying it would take between 48-72 hours.

Updated by user Jun 19, 2024

So, I called a few more numbers yesterday (June 18th) and finally found out who is holding my life insurance policy. When I signed up it was with Northstar legacy, when I received my bank statement it said Occidental life but when I finally found someone that answered the phone it was with American Amicable.

They were holding my policy. I explained the situation and she said that they were issuing me a full refund. She said it would take 48-72 hrs.

I'm good with that as long as it comes through. (Thank you Adrianna for connecting me to the right department) I'll give another update when my refund comes through.

Updated by user Jun 17, 2024

I called a different number today and got a recording asking for an extension # so I entered it and everything was in Spanish so I took a chance and pressed 1.After that another recording said that the person at that extension wasn't available. The problem with that was it wasn't the same extension I entered.

Then I tried the live chat and was told they didn't have a record of the cancelation and as I was typing trying to add the date I canceled my screen went back to the original screen wanting me to reenter all of my information including the policy number, my name, address, phone number & email address. I don't feel like that was an accident.

Then I sent another email message explaining the situation and it said they would respond within 24 hrs so that gives them until tomorrow early afternoon. I'll give them a chance to respond and if they don't I will continue to call, email & do another live chat until I actually get to talk to someone.

Original review Jun 17, 2024
In March I purchased a life insurance policy and called back in April to cancel. They said they would call back in May which they didn't do so I called them again & again & again.

I kept getting a beep then music. I got through one time and then disconnected.
I received my bank statement the other day and they had taken $136.42 out of my checking account. I'm still calling and getting the beep & music.

I've sent emails a couple times but haven't got a response. I will continue calling until they either answer the phone or send me an email.
View full review
Loss:
$136
Cons:
  • Not talking to an actual person

Preferred solution: Full refund

User's recommendation: Ask for active phone number or shop somewhere else

Resolved
Cindy h Hbq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cedar Rapids, Iowa

Resolved: I want my money back

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OmbudService for Life and Health Insurance - I want my money back
OmbudService for Life and Health Insurance - I want my money back - Image 2
Updated by user Jul 17, 2024

Company fixed the issue and I have been provided with apology. It took several phone calls to several different insurance companies to find out who was actually carrying my policy but once I found them I was issued a full refund.

Original review Jun 16, 2024

I had signed up for life insurance in mid-late March

But I called to cancel on April 12th. I've been trying to call their number but it beeps then goes straight to music.

I received my bank statement 6/15/24 and they took $136.42

out of my account. I will file a complaint to Pissedcustomer, the BBB, my bank, and anyone else I have to including my attorney.

View full review
Loss:
$136

Preferred solution: Full refund

User's recommendation: Don't deal with their scammed insurance

Insurance Expert Talks

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Mar 7, 2021

The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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