OmbudService for Life and Health Insurance

Company fixed the issue and I have been provided with apology. Once I finally found out who was holding my policy I contacted them and explained that I had actually canceled in April (which they supposedly didn't have a record of) and they had not followed up with a call back in May. Anyways I told her that I wanted to be refunded the $136.42 they had taken out of my account so she connected me to a different department and I explained it again so she agreed to refund my money saying it would take between 48-72 hours.

So, I called a few more numbers yesterday (June 18th) and finally found out who is holding my life insurance policy. When I signed up it was with Northstar legacy, when I received my bank statement it said Occidental life but when I finally found someone that answered the phone it was with American Amicable.

They were holding my policy. I explained the situation and she said that they were issuing me a full refund. She said it would take 48-72 hrs.

I'm good with that as long as it comes through. (Thank you Adrianna for connecting me to the right department) I'll give another update when my refund comes through.

I called a different number today and got a recording asking for an extension # so I entered it and everything was in Spanish so I took a chance and pressed 1.After that another recording said that the person at that extension wasn't available. The problem with that was it wasn't the same extension I entered.

Then I tried the live chat and was told they didn't have a record of the cancelation and as I was typing trying to add the date I canceled my screen went back to the original screen wanting me to reenter all of my information including the policy number, my name, address, phone number & email address. I don't feel like that was an accident.

Then I sent another email message explaining the situation and it said they would respond within 24 hrs so that gives them until tomorrow early afternoon. I'll give them a chance to respond and if they don't I will continue to call, email & do another live chat until I actually get to talk to someone.