Olympic heating and cooling sent me nasty letter over feedback
during a heater breakdown one cold night, i called olympic heating and cooling [shelton, washington] for an emergency service call, and the emergency tech could not be bothered to come to my house to check my furnace and verify which part was broken [he claimed he didn't have the part without checking which part needed replacing]. they came late the next morning after i shivered all night, only to find that it was a simple part which the tech most likely could have replaced the previous evening. on top of this they charged me a $100 surcharge and this was during a business day, not after hours! so when i received a feedback form from their parent company [trane] i indicated these happenings. a few weeks later i received a hostile letter from the owner of olympic heating and cooling full of misrepresentations, and an] veiled accusation to me that i was a liar. this is bad business for a firm to retaliate against [by badmouthing] a customer for simply and honestly filling-out a feedback form for a firm's parent company. please people, think before using this company to fix your furnace.
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