OluKai
OluKai Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 3 customer reviews, consumers are mostly dissatisfied. 60% would likely recommend. Rating distribution skewed unfavorable. Recent recommendations vary from "Do not engage, buy elsewhere" to praise for service.
Positive Feedback
Some customers praise responsive resolution for issues like sole separation and exchanges, noting helpful customer service in certain cases and satisfaction with OluKai footwear quality.
Negative Feedback / Risk Areas
- Frequent OluKai customer complaints about returns and refunds being refused.
- Shipping and order tracking problems with delayed or missing deliveries.
- Poor access to customer service and excessive marketing emails.
Key Takeaways for Future Customers
- Check OluKai reviews and return policy before purchase and document orders.
- Expect potential delays; contact customer service early for refunds or exchanges.
- Consider price level and verify discounts and location options before buying.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 3 customer reviews, consumers are mostly dissatisfied. 60% would likely recommend. Rating distribution skewed unfavorable. Recent recommendations vary from "Do not engage, buy elsewhere" to praise for service.
Positive Feedback
Some customers praise responsive resolution for issues like sole separation and exchanges, noting helpful customer service in certain cases and satisfaction with OluKai footwear quality.
Negative Feedback / Risk Areas
- Frequent OluKai customer complaints about returns and refunds being refused.
- Shipping and order tracking problems with delayed or missing deliveries.
- Poor access to customer service and excessive marketing emails.
Key Takeaways for Future Customers
- Check OluKai reviews and return policy before purchase and document orders.
- Expect potential delays; contact customer service early for refunds or exchanges.
- Consider price level and verify discounts and location options before buying.
Turn one complaint into a collective action
Refusal to accept returns
They are refusing returns that are still all within the return policy which is illegal in Canada. Terrible customer service. They will be sued.
User's recommendation: Do not engage, buy elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a pair of slippers on May 9th. I still haven’t recieved them.
No customer person to talk to. I ordered a pair of slippers on May 9th.
Text message said it was shipped. I havent recieved them Ill never order again.
- Delivery info
Preferred solution: Full refund
User's recommendation: Don’t order from Olokai
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoe exchange
Was gifted the wrong size shoe. OluKai suggested contacting Amazon(sender).
After talking with for an Hr on the phone, I found this # through pissedconsumer.com and was able to get ahold of OluKai. Thanks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sole is coming apart
Company fixed the issue and I have been provided with apology. Spoke to customer assistance, someone named Naja very helpful
OK was very helpful in responding to my issue. They were very professional, courteous, and very responsive.
Thank you for your efforts to resolve my issue.
Looking forward to continue to having and wearing Olukai footwear. Thank You
Returns
Cant get an answer on how to return a pair of boots..theres no paperwork in the box..cant get a person
Preferred solution: Full refund
Callicoon, New York
Stop sending me emails
You send me to many emails If I want your shoes Ill go on line Now youre making me type more words which really *** me off
Bel Air, Maryland
My coupon worked the got kicked out
You say my order was delivered and its not here or at any neighbors. This entire process has been a nightmare with this company. I expected better.
User's recommendation: Stay away
Arlington, Virginia
Sandals
I was told this order was in the computer.Where is the order?In response to your email,I have no idea what has happened to this order as Olukai has not emailed to me at any time what so ever.
Pittsford, Michigan
I Had a issue with a pair of golf shoes, customer service was outstanding!! Thank you
Emailed with no response. Love your shoes and sandals but wore golf shoe once to break them in a walk around the golf course and the toe sole separated from the shoe
User's recommendation: Great Company and service!
Status of order
Trying to find where my delivery is and I can't get through on your website please somebody contact me
User's recommendation: Answer the phone
Companies Similar to OluKai
Reef
“I need to return shoes. I cant or dont know order number. Please! help. I dont know what symbols you are...“
Teva
“Love the help you can get on the phone. Friendly and very quick to help me resolve a problem I had on...“
Chaco
“I love my Lowdown Slides because they are so lightweight. I decided to purchase the Lowdown Sandals and...“
Vionic
“Only had shoes 3 1/2 months and theyre coming apart at the front right seam. Worn vionics many years and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.