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I wouldnt even rate this company a 1 star. I used to book a hotel in Iceland which unfortuantely I had to cancel due to the ill health of a close family member and their subsequent passing away. Easy to cancel on the website and they confirm I would receive a refund...
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Had booked a Prague hotel with Olotels.com using credit card and had to cancel 2 months prior to travel. When booking read terms and conditions which state Crédit card will be refunded. After completing cancellation option on line and also sending email Olotels...
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Anonymous

Sue still waiting on a refund from Olotels after five months, have given them the swift code etc, but they continue to ask for a BSB which is useless when transferring from anothe...

Olotels.com

Olotels.com Dear Anonymous,We thank you for your comments.As we would like to investigate this further, please send us a message with your booking number, in order to locate your reservat...

#524606
Reply to reviews

Paid a reservation using a credit card. Now I cancelled within the time given by the cancellation policy. They agree that they owe me a pile of cash but they won't reimburse my credit card. They so far game me two different and inconsistent reasons why they cannot....
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Anonymous

pissedoffinNC Net duo- VOIP, is a good phone service, however; the tech support is awful. They have NO telephone number, only a chat line that is closed on the weekends and closed after ...

Anonymous

pissedoffinNC Avast.com Has no way to contact the billing dept. the home office is in Czech republic. You have to e-mail them and you get only automated replies that someone will contact ...

Refund Review

#522690
Absolutely disgraceful to run a business like this. Consumer affairs should shut this company down. You will not get refunded if you cancel your booking and your booking will not be confirmed with your destination hotel. They are a Scam of an agency.
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Booked a room and cancelled within the required period minus $ 15 processing.Now running after the refund ; they come up with all different excuses and not paying the money back .send them several emails and had several phone calls. No result what so ever. They take...
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#498594
Reply to reviews
I am having a real hard time trying to get a a 368 EUR refund for a hotel we I had to cancel due to cancellation of my flight.They didn't seem to have a problem charging my credit card but can't seem to put the money back. I have been working on this for one week now...
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Olotels.com

Olotels.com Dear anonymous,Kindly note, that without any answer from your side providing us with the details of your reservation, we are unable to assist you and will consider your case c...

Olotels.com

Olotels.com Dear anonymous,Thank you for your commentWe would like to investigate this further! Can you reply with your booking number to help us? We will then contact you directly about ...

Booked "Triple Deluxe room", clearly stated 3 adults, recieved single room. Also, my credit card was billed twice (they gave the cash back eventually) and THEN my card was used to book a $6500 flight from somewhere overseas QATAR, I think. A little dodgy no? So here is...
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Olotels.com

Olotels.com Dear squidgy72,Thank you for your comment.We kindly inform you that one of our Customer Service representatives already replied to you regarding the previous comment! Best reg...

I am having a real hard time trying to get a 227.00 refund for a hotel we did not get to use due to an emergency. They have no problem charging your credit card but can't seem to put the money back. I have been working on this for two weeks now and can't get it...
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Olotels.com

Olotels.com Dear anonymous,We hereby inform you that without an answer from you, providing us with your reservation details, we will consider your case closed. For any other information, ...

Olotels.com

Olotels.com Dear anonymous,Thank you for your commentWe would like to investigate this further!Can you reply with your booking number?We will then contact you directly about this comment....

Booked a hotel nearly two months ago for April 3, however when I call the hotel they have no record of my reservation and they have never even heard of olotels.com! My credit card was charged the day I made the reservation. I would at least expect that they book my...
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Olotels.com

Olotels.com Dear Anonymous,Kindly note that following your phone conversation with one of our agents and considering the successful processing of your request, we will consider your case ...

Olotels.com

Olotels.com Dear Anonymous, Please note that one of our agents already confirmed the reservation directly with the hotel and an email with the hotel confirmation number was already sent.S...

Today I submitted a dispute with my credit card company for the fraudulent charges and unauthorized activity, and my company agreed that this was unauthorized and they've started the dispute process. Some lady called back from their customer service department trying...
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Anonymous

Olotels.com Dear bulletsandhayley, We thank you for your comments! Please note that we have already replied to you via e-mail. Please be so kind to send us your comments to our e-mail ...

I never confirmed a room with 1 bed - I ordered a room with 2 beds and their website said double. Customer service is absolutely HORRIBLE and did NOTHING to accommodate me. I will be disputing the charges with my credit card company because I never confirmed the room...
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Olotels.com

Olotels.com Dear bulletsandhayley, We thank you for your comments! Kindly learn that as we advise in our terms and conditions, the double room type refers to occupancy and shall perfect...