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I purchased a jumpsuit in March of 2016. Upon receipt realized it was too small. I immediately emailed customer care agents to ensure I was following the correct return procedure and I promptly returned the jumpsuit the same day. I have almost 100 emails back and forth from Oliver Grace customer care agents, OXANA, ANYA, TAMMY, etc. have all replied to me saying: the delay in a full refund was because the computer system was changed, then the...
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Anonymous

HeatherL I had the same thing happen to me! Returned jumpsuit - no refund. What's funnier is that a friend ordered one too, then canceled and was refunded but still received one!!! ...

#972407
I ordered the Oliver Grace Sabrina jump suit. It looked awful on me. I received the shipping label from them and I returned it. I never got my refund. I have now e-mailed them several times, including the e-mail address, which they clearly received since I got my return label. However, now I can't get anyone to return any of my e-mails. I am extremely frustrated. That was a lot of money. And obviously not worth it. I am not sure what else to...
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Anonymous

Anonymous The SAME thing happened to me.. and I bought mine back in March as well. What can we do to file a claim about this? $150 is a lot to not get back when an item was returned!!

1.6
I didn't like
  • That i never got my money back after mailing them the outfit
#964968
I purchased a Sabrina jumpsuit back in May 2016 and returned it because of the poor fit. Like everyone else, I never received a refund, despite the confirmation that they received the jumpsuit and a handful of follow-up emails over the course of two months. I did get one response early on, blaming the delay on their rapid growth and how they were in the process of updating their accounting software or something. After that, there were zero...
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Short Review for November 20, 2016, pc_exchange_policy

#958420
1.2
Returned item Never got my refund !
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Oliver Grace Sabrina Jumpsuit Review

#944197
Total fraud! Sent my horrible jumpsuit back and never received a refund. Beware!
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Delivery Service Review

#932712
I ordered the jumpsuit and never received it! They charged my card and have ignored 3 emails so far for status. Now the site is down. Wtf
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Short Review for September 26, 2016, pc_exchange_policy

#925844
They stink. Same as everyone else- no refund on my return! Now, their website is defunct as well. Such a scam!
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I ordered the Sabrina Jumpsuit, and didn't end up liking it. I requested a return label and sent it back. They confirmed in July they received my return and would need 2-3 weeks to issue a refund. I have received no refund since and they've stopped responding to me. I've tried several time to reach out to them in the last 2 months and only received an automatic reply via email. There is no phone number listed anywhere on their website. ...
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I purchased the Sabrina jumpsuit on 5/11/2016 and when it arrived it was way too big and really ugly. It looked nothing like the on line picture. I returned it and have never received a refund on my credit card. I returned it to the address listed on the website but they said they had moved. They said the package should get to them though. I was in contact with someone by email but they never followed up and I have not been credited for my...
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1.0
I didn't like
  • Are a dishonest company
I purchased two Sabrina jumpsuits from Oliver Grace back in June of this year. Although I returned them as soon as I got return labels and they were in perfect condition and Oliver Grace acknowledged receipt, the company has yet to give me my refunds. I have tried emailing the company several times, but they have stopped responding and they offer no phone number for customers to use. I have lost about $250 to this fraudulent company. I...
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1.0
I didn't like
  • No phone
  • Difficulty communicating with company
  • No refunds given
#922386
Purchased the Sabrina Jumpsuit on March 26, 2016. Received it in timely manner but it didn't fit. Returned it. On May 11, 2016, I received email confirmation from Brittany in Customer Care Team that my return was received and that my refund would be processed that week and to allow a few weeks for payment to be reflected in my account. After allowing 4 weeks, I emailed to follow up but only received automated responses indicating high volumes. I...
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2.9
I didn't like
  • Still do not have my refund back after 8 weeks
  • Did not get back to me about refund
  • No phone
#914925
I love the jumpsuit so I order one that was August 3rd I was hopping to wear on my birthday August the 13th. That never happened!! My bank account was charge. Waited and waited and waited until the 26th so I email them and got an automatic email back. So I waited again and on September 5th I email again and got the same email. I'm pissed now! Went to my back and file a dispute! Never will do business with them again. No wonder there is no...
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I ordered the Oliver Grace jumpsuit, as advertised on Facebook, about a month ago, and I never received it. I have written them several times first to inquire about the timing of delivery and then to get a credit on this product, but there's been no response by email. There is also no phone number for the company. I would like to know how to get my money back and make sure no one else orders from them again. Research shows I am not the only one...
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Anonymous

Anonymous I have also been waiting for a refund for the jumpsuit that I returned after it came two months after I ordered it...
despite cancelling it before it came. Have you had any...

Anonymous

Anonymous Same here - I got the necklace but NOT the jumpsuit. I have sent over a half dozen emails with no reply and now their system says they don't recognize my email as a registere...

I bought two of these jumpsuits for a big event I had. A small and a medium. When they arrived I tried them both on and kept the medium. Sent back the small in perfect condition with a tracking #. Once it was received on their end I emailed and called over and over to no avail. Have asked for my $$$ back SEVERAL times and when they actually do reply it's the run-around. They can't find my order. They they found it and wanted tracking info. I...
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