Anonymous
map-marker Abington, Massachusetts

Worst customer service

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Cant ship the product rude lazy customer service and slow to respond and when they do respond they do not follow threw

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User's recommendation: Don’t bother shop elsewhere

Cleone Ktr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Inquiring if there is an Australian website

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Oliver Cabell - Inquiring if there is an Australian website

Ordered wrong size as I ordered mens 8 instead of ladies 8 by accident. realised working a few hours and they said they couldnt change order.

They have not Not completing a return status as its still pending and its going to close $80+ AU dollars to return order.

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Loss:
$80
Pros:
  • Great prodict
Cons:
  • No free returns

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Toronto, Ontario

Refund not credit

Id like to get a refund not credit

Please and thank you

An item still at your warehouse house,hasnt left yet.

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Iva V Ywv

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Verified Reviewer

Pissed off

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Im trying to return a pair of shoes that I got for my husband and no one is helping me. Im worried that I will miss the time frame of being able to return.

I have reached out via email and contacted the store directly.

No help. The store says to contact them through email and online.

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Preferred solution: Full refund

Rodrigo G Lbi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Alcobendas, Madrid

Complaint

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Oliver Cabell - Complaint
Oliver Cabell - Complaint - Image 2

This is an urgent message.

Order no.: 456693

I need to talk somebody that can take care of my case.

I have several complaints and no one in the company cares. First, the order was made by a mistake on your page.

Then, the shoes were on sale and you charged the full price. Then I chat with a representative and he told me he can reimburse but nothing else can be made. I can return the shoes with a fee plus I have to pay shipping expenses, so either way I loose, and I didnt have the possibility to explore other models. If dont accept the shoes I have to pay a penalty of 75 dlls, so there is no way to negotiate with you even though it was your systems fault.

And finally, I just received an email from DHL stating that I need to pay import fees of aprox 150 dlls, are you kidding me?? Almost same price for the shoes.

I had no idea and you didnt advice on that. If you would, then I wouldve considered buying the shoes.

I would really like to talk to someone with some criteria to help me on my case.

Thanks,

Rodrigo Perez-Gavilan

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Loss:
$150
Pros:
  • Nice models
Cons:
  • No solutions made
  • No headquarters
  • Worst customer service ive ever had in my life

Preferred solution: Full refund

User's recommendation: Never buy from this company customer service sucks

1 comment
Rodrigo G Lbi

Worst customer service I’ve ever had in my life

Jazariah Ova

Can you send me an email address as I've been...

Can you send me an email address as I've been waiting for a refund since 30th May Brendan O'Connor brendanoconnor@***.co.uk

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