Anonymous
map-marker Phoenix, Arizona

Double Billing

I ordered a recliner two days ago and used my credit card to pay. When I checked my card activity on the bank website, I discovered that the cost of the chair had been doubled. I called and spoke to several people, some of whom asked didn't I order two chairs. It's a day later and not a word from Olejo. I am not impresses with their company or with their customer service. I spent hours on their chat site ordering the chair from an agent who had to frequently ask for assistance from someone else and did not know of a discount for ordering online. A very unprofessional agent. And almost another hour spent with a person who was supposed to fix the error but asked the same questions over and over. Nothing was fixed as of now and no call or email from Olejo. Francine Toupin, Surprise, AZ
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Loss:
$562
Celes Ybm
map-marker Houston, Texas

What a Train Wreck

My credit card was charged 7 months ago, and I still don't have the recliner I ordered. First they sent me a recliner which didn't work and had a big slit in the material with the stuffing showing through. It took 2 full months before they sent a replacement, and then the replacement was not only defective but heavily soiled. At that point they simply stopped sending replacements, and ignored my messages. IF I can get through to them, they repeatedly tell me they are "working diligently to resolve this issue" and are "in constant contact with the manufacturer", but I've learned that they're just trying to get me to leave them alone so they can continue to ignore my issue. Seriously, how is it possible to be in "constant contact" with a manufacturer for 7 months, and still not be able to get a replacement? I can't seem to get a refund either. There's always some special problem or unfortunate circumstance that they're dealing with, and you're supposed to be understanding and patient while they work things out. It's amazing that this company is able to stay in business.
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Loss:
$400
Anonymous
map-marker Boise, Idaho

Liars / Scammers

I called on a recliner to ensure they had it in stock before purchasing. The sales associate assured me they had it in stock and took my payment information. Two days later I receive an email saying the item is back ordered. Yes... they lied to get my payment. I don't EVEN believe there was a mistake in the system because I called to verify status due to all other retailers being out of stock on the same item. Liars don't deserve customers. Insult to injury they charged my card anyway. Then promised deliver in 30 days. In 30 days they pushed back delivery another 30 days. 3 months later they stopped giving status updates altogether and 30 days after that they didn't even have the status of my order "in their system" when I called. I am now trying to get my money back... but I'm not confident I will get anything without legal action. You've been warned.
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Loss:
$528
Sonal Sbn

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Verified Reviewer

Poor Customer Service- Horrible company!!!

This company is the worst online company I have ever dealt with, I URGE YOU NOT to do business with this company-- YOU will REGRET it. In a nutshell these people will take your money and not even inform you that the product you purchased is NO Longer available.. It wasn't until I had to call about the delay, so the gave me a cheaper product which resulted in a credit, then to add insult to injury, these mattress were for my children who lost everything in a fire, so we had to start from scratch, so they had to sleep on the floor-- we waited, and waited, and waited... It was almost a full month until I received the mattress, and they still owe me money, after countless e mails, phone calls, and empty promises, I was offered a $50 credit due to the delay, which I still have to receive credit.top of the merchandise credit.. This business is a joke! I have made it my personal mission to go through every avenue to report these crooks!
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Loss:
$200
Anonymous
map-marker Albuquerque, New Mexico

Adjustable bed broke in first week. Olejo will do nothing for us

We purchased a split king Reverie bed from olejo in October 2013. After what seemed way to long to arrive it finally came about 3 and a half weeks later. It appeared in fine condition, but after a couple weeks a part completely ripped from the mechanism. The support arm litterally ripped from the ply wood. Since I could tell it was poor design I just wanted to return the bases but was told by olejo that adjustable bases are non returnable. However we were promised by Mika and Anthony that they would replace the bed. After weeks of back and forth we were told By Anthony in customer service that $50 but our time was all he could do...His hands were tied! INcredible. We have a $1500 unusable adjustable Reverie bed. I will not rest until this company is out of business.
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Loss:
$1500
3 comments
Guest

Reverie always promises the world, but their customer service is less than stellar.

Guest

What do you expect Reverie adjustable bases are made in China - as cheaply as possible.

Guest

Thanks we were fixing to buy only we were investing 6000. Not now.

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Tamim Fjh
map-marker Columbus, Ohio

Unresponsive/poor customer service; Order cancelled after several weeks delayed

I recommend that potential customers do your homework on the buyer's experience through Olejo. You may luck out and not have issues with your purchase/delivery, but it is definitely a gamble. Our sectional couch was originally scheduled for a 4-6 week delivery. After the 6-week mark, we started calling/emailing to find out more information. Another 2 ยฝ weeks passed with inaccurate information, passing the buck, and empty promises. We were told Olejo is at the complete mercy of their suppliers. On a few occasions we were given a runaround on shipping dates, only for them to be pushed back once again. So after 8 ยฝ weeks โ€“ still without an idea of when shipping information would be known โ€“ we shared our customer experience on social media. At this point, we were refunded our purchase. (Which is a whole other issue because Olejo said they would not charge us for the purchase until the couch was shipped.) You may have a good experience with Olejo, which is great. We wanted to believe the positive, having one good buying experience with them ourselves. But throughout this purchase, the truth of our experience is that we received a lot of timely and accurate feedback on the sales side, but the opposite on the customer service / delivery side. Good luck in your buying experience, but it is our candid suggestion to read reviews (and post your experiences for others) and know that you would be gambling with your purchase through Olejo. You may find success, we just didnโ€™t.
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1 comment
Guest

My experience, almost precisely, although I have not yet demanded a refund. Charged for purchase on 12/7/13.

Allegedly shipped on 12/17/13. Shipper had no record of order when I called 1/7/14.

Olejo said it was a different shipper, has promised to contact them 5 times and failed to call me back with any info 5 times. I'm supposed to hear from a manager tomorrow.

Zully Wej

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Verified Reviewer
| map-marker South San Francisco, California

Very bad company-Olejo

The nightmare stated Nov.5th, 2013. Ordered bed from Olejo.com and 3 days later cancelled order. Olejo accepted cancellation but on Nov. 17th charged my card anyway! I have tried 4 times to get a refund and each time I am told that the refund is coming. Then I talk to someone at Olejo and I am told the refund was processed on Jan. 16th and to call Jan. 24th if it doesn't show on my bank account. Called and said no refund on Jan. 24th and I am told that Olejo never charged my card! So, I called my bank and they are starting a charge back. Very terrible company that only knows how to lie!
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Wadell Hht

Olejo Furniture Website - Slow delivery, training, finally resolved

My initial complaint still stands, the delivery of the articulated bed was slow due to the fact that the third party "white glove" delivery and assembly team only came to my area once a month. It finally arrived (after a month) and was set up although I had to show the install team how to set the remotes for individual control, not their fault as they were not properly trained. The free pillows took about 2 months to arrive due to a failed delivery problem by the carrier, so Its hard to complain about the pillows since it was the carriers fault. In summary, I did receive the items I ordered however due to Olejo's selection of carriers and third party operators, the experience was marred by extensive delays. The price was good and the product is excellent, we could not be without the bed and accessories.
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Wadell Hht
map-marker Redding, California

Slow delivery, training

I ordered a articulated split king beds and mattresses + Pillows. The mattresses arrived within a reasonable time (less than 2 weeks), the bed was delivered about 4 weeks after order. The delay was caused by the "white glove" setup service hired out of Sacramento and I live in Redding CA. The setup team was efficient and courteous but was not trained in setting the remote controls. I showed them how. It has been over 4 weeks now and the pillows have not arrived but my card was recently charged as though the order was complete. If you are reasonably fit and mechanically inclined, the bed set up is not that complex to set up. I believe that the company is honest, just not well organized for customer service.
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Anonymous

Website Misinformation, Order Cancellation, Very Long Refund Delay

I will never shop with this company again. On June 2, I ordered a toffee color leather recliner and paid through PayPal instant transfer. The end of June I received a call from Olejo saying they did not have that color so I back-ordered it. I did not hear from them again. I called in early August to check on the order and was told they could not give me the toffee chair. They offered a chocolate color I did not want. I emailed them to say I would take a red or coffee chair and I was told they did not have a red or coffee chair. On August 11, I sent an email requesting an order cancellation and full refund because they could not fill my order. I received an email August 12 saying they would process my refund and it would take 7 to 10 business days. As of September 6, I still have not received my refund. I have made numerous phone calls and sent numerous emails always to be told that I will see it any day now. I called again and was told the refund was never processed and that the request would go directly to Accounting for processing. I called the next day and have once again been told that it has been processed and I will see my refund in 5 to 7 business days. The website still says all of the colors for this chair are available. Outrageous, frustrating experience and I still have not received my refund as of September 6. This has taken 3 months and is still not resolved! I do not recommend this store.
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Loss:
$730
Joylynn Nni

Misleading website, horrible return process

I ordered an adjustable bed and set up delivery for 10 days later since I was out of town. I got an email and was charged tax, even though the sales rep told me there wouldn't be any. I sucked it up, thinking it was the IRS, not them. I was mistaken! I received an email that said my mattress was delivered and on my front porch! I called immediately and spoke with Josh, who told me to "take care of it" I told him that was not going to happen as I just moved and didn't have anyone within 100 miles to "take care of it". He promised to call me back, He didn't, so I emailed their customer care and waited until 5 pm before I called them again. I spoke with my salesperson Aaron, who assured me he would take care of it and sent fedex/ups back out to pick up the mattress. I asked about delivery and of course he assured me it was still on for the 29th. He told me the delivery company would call me the night before to set up a time. I waited until 8:50 pm the night before and then called them back AGAIN to see when my delivery would be set up. I spoke with Emma who told me there was no delivery and I would have to contact them the next day to set something up. I asked to speak with a manager, only to be told they didn't have one at that time. I waited 2 days to be contacted by Erin, whose only wanted to set up a delivery for 10 days away! Unacceptable! She didn't even offer any other solutions. I needed this bed for my elderly grandmother and couldn't wait another 10 days! I told her I would think about it. I called back to cancel the order, but was told I would have to email their customer care. I emailed their "customer Care" email address, sent a message to the facebook page, and responded to my original order email. 5 days later, I was called back by Erin asking me when I would like delivery. I called back 3 days later only to be told there was NO manager again. I received an email later that day only refunding part of my order, not even the tax. After fighting with the Owner, Dan Deitz, I had to dispute the charges with my CC company. DON'T FALL FOR THE MISLEADING PRICES, NO TAX AND FREE SHIPPING!
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Loss:
$1536
1 comment
Guest

I have had a similar experience with poor customer service from Olejo - BEWARE!!!

Patrisha Qvl
map-marker Dayton, Ohio

OLEJO failed shipment

Ordered a chair from Sears / OJELO on June 17 . First message said it would be delivered by June 2. Second " " " by June 3-8. Then no chair ,called the chair comp ,they said by June 11. After many emails and 3 phone calls STILL NO CHAIR and no replay from the out source comp/ OLEJO SEARS/and OLEJO Don't seem to care about getting what they sell to the customer,but really good at taking the money. Do Not Recommend shopping with sears or ojelo .I really don't think I will ever shop with these company's again nothing but RIP OFFS.
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Loss:
$631
1 comment
Patrisha Qvl

Delivery dates should have been in July ,I put june byaccident

Anonymous

Olejo - Don't bother with them

I placed an order on June 26th for an item on their web that said it shipped in 1-2 days. It was bed for my little girl's birthday. She was so excited for it. Almost three weeks later, I emailed and email and never got a response. The status of the order never changed. I called last night and was on hold until they closed, no one bothered to pick up the phone. I was so frustrated I cancelled my order today. They might be cheaper than others, but keep in mind it is for a reason. Their customer service SUCKS. It is not a way to run a business. I read a lot of negative reviews but thought I would give them the benefit of the doubt. Boy am I sorry I did. Worst experience of my life. Olejo, you won't be receiving any orders from me, my family or any of my friends.
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Loss:
$2000
1 comment
Guest

Exactly what happened to me! Processing was to take 1-2 days per web site and I called customer service just to be sure of delivery times and was assured my mattress would be delivered within a week.

Three weeks and numerous calls and emails later - no mattress.

I can't even seem to cancel the order no matter how hard I try. My credit card was billed three weeks ago though - no delay there!

Armando Jxh
map-marker Boston, Massachusetts

Rude customer service; damaged product

Not worth months of stress over furniture. Each person I spoke with gave different company policies. The initial sales person was polite when I ordered the furniture. At one point, a sales person indicated that I was not even in the system?? I would call one person, and was told that another person is handling my case, who never seemed to be working that day. I was told to wait for a return call from him and NEVER received them. I have ordered online products for years from various companies and have never dealt with a more inconsistent, rude, unprofessional group of employees in my life. The accounting department finally sent me an email with an apology, promising a refund. Only to follow it with another email retracting the refund. How in the world does a company operate this way? However, when the wrong product arrived (also, damaged by the way), they became very rude. I declined the shipment and was charged a restocking fee. This goes against the policy listed on their website regarding shipping. It is still not resolved and I need to file a complaint with the BBB. I am also considering a lawsuit.
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2 comments
Guest

I suspect the BS comments are put there by Olejo sympathizers, because I has a similar experience with Olejo and they are totally disorganized or inept, either way a BAD company to do business with. I also am considering complaining to the BBB, for whatever good that will do. Next time I will always check the complaint websites before buying.

Guest

Can you please send me the email address for the accounting department? I am having a horrible time with the "Customer Care" department.

missjacqui2@***.com

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