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SEVERAL COMPLAINTS!!! I ordered a vanity from this company. I spoke with customer service online before I placed the order because I wanted to make sure that everything shown in the picture was included. She told me absolutely and that its the vanity shown in the picture. Fast forward to 2 months later (yes, it took two months from the time I ordered to actually getting the item delivered)... the 2 guys set up the vanity and its missing the...
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Product
I didn't like
  • Bad business experiance
#983853
I have been trying to call you with no luck.I have been on the phone. For 4 days for.1 hr every day the button #2 so you can call me back so i dont have to stay on the phone dose NOT work. I have a charge on my acct. For $ 41.34.I spoke to Erin who was very kind but the charge is still on my acct.Im not rushing anyone to process my order. I would like some one to at lease answer pick up the phone or fix the #2 button and send me a e-mail of my...
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hello i ordered a mattress online with a company that advertised mattress as organic etc. customer service person i spoke with said i would do well by ordering the eight inch mattress. i said i wanted the ten inch. he felt that i an eight inch mattresses would offer me a comfortable nights sleep. ive been sleeping on the 8 inch so called natural for two months. this mattress ordered through Olejo gives me an awful nights sleep for...
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1.3
#895696

Bed Review

#900535
1.6
hello, a month ago, i answered your add for a review. isnt there anything you can do to make this bed more comfortable? isnt there a mattress topper i can purchase? rose procida taunton ma 7745040603
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Short Review for June 28, 2016

#873631
2.3
Horrible delivery service. They used fed ex to deliver my bed and it was a huge mistake. I should have went somewhere else so I wouldn't have to wait an extra week to get my stuff. My mattress was damaged during transit so I had to wait for a new one and fed ex kept messing up my delivery. I can't believe I spent so much money for this .
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Unprofessional service Review

#534781
Just don't order from them. It would take too long to type out everything I have been through with this company. Very unprofessional and unwilling to help resolve issues
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I ordered a bed from matressfirm.com and olejo was what showed up on my credit card. I canceled the order before it got to my house. It took 15 days and about 5 phone calls to get my money back. And they charged my the $149 which is for cleaning the mattress for resale if you don't like it. But like I said I canceled it never was at my house. Every time you call you get a different answer. It was worth the $149 to get my $3000 back. The...
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1.0
I didn't like
  • It took forever to get my money back
#802196
THE WORST EXPERIENCE THAT I´VE HAVE IN MY LIFE. I HAVE BEEN SLEEPING IN THE FLOOR FOR A MONTH BECAUSE OF THIS GUYS!!! EVERY WEEK THE TOLD ME THE SAME, AT THE END!!! NO BED!! THEY STILL HAVING MY MONEY AND I DONT HAVE THE BED!! THEY NEVER CALL ME BACK, THEY CHARGED THE MONEY AND NOBODY ANSWER ME, AND STILL HAVE NO BED. COULD THIS BE POSSIBLE??? X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
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1.0
I didn't like
  • Awful customer service
#707337
Too much too type out, but basically Customer Service was thoroughly unhelpful, throwing up barriers to any type of help, and I could tell she was lying. Also, was uable to get anyone on the phone for 20 minutes after calling 3 times and wasting my phone minutes. Also sent 3 emails with NO response, through their website and also responding to their "Out of stock" email. Tell me, if an item is Out of Stock, should it be the customer's...
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1.0
I didn't like
  • Customer service
#682074
this is another part of my experience. Well they delivered the bed and only one base on July 28,2015, So I called them, know one knows whats going on. the girl told me later that it would take up to 2 weeks for delivery of the other base. Well never got a call back and finally talked to the Manager she hung up on me . My wife talked to them and the girl told her that she would call her back that was on Aug 8,2015, never got a call back. We have...
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Anonymous

Guest Mr. Harley,
First off calling the BBB, will not do you any good at all. The person you need to be calling is your State Consumer Rep. Go through your State Governors offic...

1.0
I didn't like
  • Bad business experiance
#680872
Ok I'm getting back on this review. Well they delivered the mattress on July 28,2015, and only one base came in, I was at the Drs. when I got home called them about the base they said they would get back to me. Well they never got back to me. I called again they told me that the other base was never ordered and it would take about 7 to 10 days, so I asked them for my trouble could I get some sheets, they sent the sheets like almost the next day....
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Anonymous

burt howard Well the came and picked up the base and matteresses and confirmed that they will return all the monies back to my card. Both me and capital one are awaiting the return of the...

ordered my California king split tempurpedic matteress and nuflex base on july 10,2015 and the salesman thru in the matteress pad and tempurpedic pillows with the deal no sales tax delivery and setup no charge. also he said delivery within 7 to 10 days.here it is july 19,2015 and have been sent 3 tracking numbers, the matteress--the pillows of witch I got ,the matteress cover witch I got the matteress that they called to deliver already but I...
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1.3
I liked
  • Not satisfied with delivery
I didn't like
  • Customer service
#668332
I ordered bunk beds for myself and my husband. The sales rep knew what the beds were meant for. The beds arrived 10 days late with "Donco Kids" stamped on the boxes. I called to complain and was told that Olejo does not carry adult bunk beds and it would cost me 40% of the sales price in fees to have the kids beds returned. It took a month even to get a supervisor to answer my emails. I was re-directed and completely ignored. This company...
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