Old River Cabinets

It is very upsetting to hear all the negative comments concerning this company as we just finished a very large kitchen with this company. There was never a time that either my wife or I had called that their response was within a few hours. I wish this company the best and hope that this all pans out for them. To the President/CEO you should be very proud of our kitchen designer Scott Fiore we could have not asked for a better individual to work with a true professional. if you need any recommendations or I can help in any way please feel free to contact me.

Jim Anthony

james.r.anthony.civ@***.mil

Old River cabinets are been haul into court by their bank case#cl120000**-**. Former salepeople case# gv120000**-** & gv110026**-**.

Their former CEO case# gv110477**-**. And case # gv110026**-** rent on the short pump showroom. look in to this company. They have a real estate agent running the company now.

This would make the 3 CEO in one year. 2 plant manager one year. sales people come and go.

If you are gone to have someone in your home, you might want to know if they are gone to be in business a year from now. Its your money

I went to Old River Cabinets for kitchen cabinets. I was told the cabinets were all wood.

Well the cabinets are installed and I have press board sides and MDF doors. But I was sold all wood. The saleperson that sold me the cabinets dose not work for old river cabinets any more. I was then told that they stop with the all wood 2 1/2 years ago.

But they will remake the doors for me, just not the one I wanted. So now all I have is press wood, MDF and attitude out of old river cabinets.

Well I am up the river with out wood. THANKS OLD RIVER CABINETS

I went to the show room in Short Pump over 4 weeks ago, left my name for a call back. That took two weeks.

Then I spent 2 hours with the sales person, entering all of the measurements and requirements into their software. He committed to provide a design/estimate in 4 business days. On the 7th business day, I called the store, only to be told that he had left the company. I had to schedule a 2nd appointment (for a week later).

I set expectations with the 2nd sales person that they needed to have at least 2 design options for the cabinets. I went to that appt, only to be told they couldn't find the original drawings, then they did find them, but no one had worked on them.

So nothing had been done in 2 weeks. Worst customer experience I have had in a while.

Discovered water under the sink. I started looking for the cause. The connection between the sink and granite were not sealed. The sink had seperated from the granite leaving it open for water to pool into the cabinet below.

Luckily my wife noticed it. I called Old River over a month ago about the problem. I had to call again. After 6 weeks I was called about the problem.

Someone was to come out this week 12 Aug 2011 in the afternoon, no set time. As a result I had to take the afternoon off. No one showed.

Called the the individual who was coming out. Said they had another job and it would have to be next week, which means I have to take more time off from work. If I ran my business this way I would be out of work.