skepticalbastard
map-marker Claremont, California

Don't bother with Home Warranty

My Home Inspector assured me that everything not listed in his report would be covered by the home warranty. Old Republic denies this. I called and explained that I had a calcified valve that was not on the inspection report and that I did not know when it stopped working. ORHP sent out a plumber to investigate rather than simply tell me that their policy does not cover calcified valves (which they told me today). Now they want $60 bucks for sending a plumber out to my house to say that *** would have to be made in my siding for him to replace the valve and that my policy would cover the valve but not the hole. He then went back and told ORHP that my valve was a pre-existing condition. He was wrong on two counts: I fixed the valve myself without blowing any holes in any walls, and ORHP would not pay for it. I feel duped into buying a worthless policy and I further feel duped into spending even more on this plumber. I am refusing to pay the $60 for the plumber's visit on the grounds that they should have told me up front that calcified valves were not covered and that the plumber was wrong on both practical and logistical matters. I wasted $800 on a home inspection and a home warranty.
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Loss:
$60
3 comments
Guest

It's to bad that many people do not read their policy. Yes your inspector should have caught this problem.

I have seen many of poor inspection done, but they are getting better.

Also warranty companies do not cover secondary damage. Call you home owners policy for that issue.

Guest

I had a water leak and called OLd Republic, and they sent a plumber, and he fixed it,but he also called a company to dry out my place...and I did not know it was up to me the home owner to call for the dry out and not the plumber!!!!what can I do about this???I also would like to cancel my warrenty,please tell me how to do this???Do you cover any leaks outside of the home??In the yard???Thanks Diane Clark....480--807-****

Guest

They must get a lot of complaints, their customer service people seem like lawyers. There is no responsibility in this company: their sales are done by real estate agents so Old Republic can wash its hands of the the misinformation given to get one to buy the policy and all the on-the-ground work is done by contractors. All ld Republic does is collect money and tell people "No."

They refused to waive the $60 and I refused to pay it. They referred me to a way of quitting their policy but they charge lots of fees and I would probably walk away with very little so as it stands now, I would have to pay the $60 to get them to send another *** out to look at something.

I am just fixing everything myself--its cheaper and a lot less grief.

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tlowans R
map-marker North Charleston, South Carolina

Old Republic Home Protection covers nothing waste of money to home owners

First off let me start by saying I work in Real Estate on a chain of Islands which our agents as well as our other neighboring agents usually recommend this service. Well not no more! Old Republic collects their money and screws their cllients......I have been trying to get my A/C fixed since March 2011 and $2500 later nothing is fixed! I have spent so many hours on hold waiting to speak with a live person to try and help me with my problem just to be told they couldn't help me or someone would call me back. The first call in was for our built in microwave. Sat on the phone for 53 mins for them to tell me the tech would contact me within 24 hrs. 2 weeks later I receive the call for them to come look at my microwave. Yeah right its already fixed. Then the A/C goes out. We have paid all these $60 tech fees had 4 companies come out 3 of which say that the air handler I paid for $960 was not equivalent to what Old Republic took out and my A/C still is working properly. The 4 which was the latest to come out tells us the downstairs damper was bad after all 3 other companies looked at everything and didnt see a *** problem with the damper, this guy says thats what it is and guess what not covered. This company is horrible and a rip off and my associates as well as our clients will no longer be offered service from Old Republic!
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9 comments
Guest

Nope, not improved. I've been waiting for them to fix my heater for 2.5 months and we've had record low temps during that time that have been below freezing.

I have talked to every single person in HVAC authorizations over in San Ramon, CA, and this is what happens:

1. Take time off of work to meet technician (been through 4 so far)

2. Plan is made

3. They tell me their share and my cost

4.

Repairs are not made, continuity is lost

5. Repeat the cycle including retelling the entire saga, plus increase my share of cost and decrease their covered share with each cycle. Do take into account that I have an attic heater which can be difficult to replace. Apparently so difficult that at one point they told me they would replace it only when I could provide them with a brand and model.

I am obviously not an HVAC specialist otherwise I wouldn't be dealing with these knuckle heads. First Christmas in our first new home with no heat and it's still not resolved.

Thanks ORH"P", it's been lovely. Again, no, their lack of service is still in full force.

Guest

Wow - I had the completely opposite experience with them - maybe they are much improved now (I see this was written in 2011). I had a home warranty with them on my last house, never needed it (or never thought to call and use it)

Thankfully my agent on the house we bought in January thought to include a home warranty in contract (seller's paid for it), and a pool rider as well.

Both my main pool pump AND our A/C went out within two days of each other. I was prepared to get some push back with two claims at once, but they didn't even blink, and I was able to speak to a live human with a couple of minutes of calling each time.

Not only that, but I made a request to use my normal pool maintenance company (that was not in their service provider list), and they let me do that, considering theirs was not able to get to me for several days.

A/C service repair came the DAY AFTER I made the claim with Old Republic, and fixed the problem (three problems actually). I'm not sure I would get that good of a service if I just called someone myself, especially given this time of year when everyone is turning on their A/C for the first time.

Very pleased with service I got all the way around (pool work still to be done, but that is already set up as well).

Guest

She is not telling the whole story, If she is paying several service fee's, this is her own doing. If you have a contractor come out, and you disagree, or do not like his service, and request another company to come out, then they will charge an additional service fee. If you have problems with a contractor contact the customer service rep and explain you issue with that contractor, if they can't help ask for the supervisor.

Guest

Hi! I am reading all the complaints about this company and I am puzzled.

My daughter has a home warranty with them and the tech that came out was very knowledgeable and helpful. The microwave, washer, dryer and refrigerator all needed parts. They are coming back out in 7 days and repairing all of them. So far, she is very happy with them.

She feels the $400 a year is well worth it.

I think it all depends on the technician that comes out to do the service. I hope she gets the same technician to come out and do the repairs.

Guest

I can tell you from experience they are *** to work for. The agents you speak with have their hands tied at every turn.

The jobs are always on the line. If an agent talks too long there is somebody there yelling at them. They never hire enough people and they tell the agents they have to take a certain number of calls and how long it should take. They hire out to a call center.

Its in the US but it is a slave wage. The calls are monitored and if anything said not on business or the fake friendly *** they teach you to say you get a bad score. To many bad scores and you are fired. I have heard there are more bad things going on.

There is a lot the agents could tell them but the agents are ignored. There is no way for anyone to make suggestions. There is no recognition for a job welldone.

There is a lot of telling you about every single mistake you have made. I'm glad to be out of there.

Guest

These people really shouldn't be in business. They take your money and don't cover ***. Horrible company.

Guest

Old Republic has sent out a bunch of sub-par tech's to my house for 2 summers now doing a freakin patch work job which has caused my compressor to go. Now the unit needs to be replaced, we'll see what excuse they come up with now.

Guest

Yeah they really don't need to be in business

Guest

That makes two of us! Our A/C broke and it's been back and forth for weeks!

To make the situation even worse, we had the contractor who was going to be picking up the the new system last night.

Then last minute, Old Republic decided to change systems on us. So the order was sent back and now we have nothing again. This company is a rip off.

Their hold times on the phone are usually hours long. As an integrated marketing business owner, I am tempted to pour every ounce of free time into creating a campaign to destroy every ounce of brand equity this business has.

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Anonymous
map-marker Denton, Texas

Old republic home warrenty did'nt live up to quote of airhandler unit.

agent gave me a quote of 678.00 for cash out and when i called back the price changed to 425.00.I was told the first quote should not have been given to me.That's what the contractor charges.Now that I.m the contractor that 678.00 is now 425.00. Have made payments for 3yrs and no claims till now and they will not pay the difference is price. Do not waste your time or money with this company.Be shure to pass this on to other home owners you might know.Do not purchase this insurance for any reason, Pay yourself an savings acccount to cover expence.
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Loss:
$282
1 comment
Guest

These companies are about as worthy as *** on a bull!

qprincess
map-marker Chapel Hill, North Carolina

Paying more for waterheater repair/replacement than ORHW

I am really confused and disgusted. i called ORHW in regards to my waterheater and they said that they would replace it but they would only pay the contractor $370 and if i got a cash out this is the amount that i would get(the cheapest waterheater is $269 and i know labor is not that cheap)and if i went with them doing the replacement i had to pay $598 out of pocket because they do not pay for code upgrades.

i asked what did the $598 include and they told me each item with a price and i told them i already have some of those things and they said that they can not use the old parts even if they are still good. i called different contractors and they said that you could still use them if nothing was wrong with them. i was like my waterheater now is already vented through my ceiling so why do i have to pay for a venting... there are other things like a shut off valve there is one there already so why would i need to purchase a new one.

things like that is what they call code upgrades that you must do other wise they will not install the waterheater......when this work is done i will check to see if they used any of my old parts and then i will personally deduct it from the pocket price. i feel that if it is required then it should be covered. you require me to pay ever year and never use the warranty but when it comes time to fix something there are always stipulations as to what you will cover and if you get a cash out they don't give you enough to ever cover half of the cost......then they want to charge you to have part of these things covered if you decide to renew with them......go figure......i just wanted to vent and to let others know please, please, read the very fine and almost unreadable print. Ask about the coverage of waterheaters, heating systems and AC's.

these are the things that cost the most unless you are a do it yourselfer. it has definitely been a learning experience for me because i am a 1st time home buyer and will let everyone that i new who buys a house to look into what their warranty covers from top to bottom.....spread the news

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tbunyard B
map-marker Tuttle, Oklahoma

Old Republic Home Warranty stinks!

We submitted 4 complaints in a year's time, and only one was covered. Discovered a leaky shower pain in 5-year-old house that is allowing water to leak into the wall and mold, posing a health risk. Old Republic "does not cover this." I have currenty been waiting a month for their person to look at my oven, which I use daily. It burns food often, and I have been on the phone often for a month begging the repairman to come it, which he always assures he will do in next day or two but never shows up. While this has been ongoing, my plan has expired. I'll just bet they'll try to use the expired plan as an excuse not to cover this as well, even though it was called in more than a week before the plan expired! They are just taking people's money.
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2 comments
Guest

I don't know whats going on, I have never had heard of these issues, if you put in a claim the same day it expires, it will be covered. In fact if you have problems within 30 days after expiration, and have a major problem, they will cover you if you sign up for another year. I can tell you one thing, the cost of parts and labor on a major item will pay for your policy.

Guest

i agree had a very sismilar situation with republic they lie steal and cheat there way out of paying them claims . i finally just dropped republic as they do nothing but steal 500 buckaroos and there out bunch a CROOKS IN MY BOOK JUST SAYIN

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Michael Hjc
map-marker El Paso, Texas

Old Republic Home Warranty......what a joke!

Called in a warranty issue about a/c not cooling house and dust constantly covering the entire house. No joke, we could dust the house and the next day or so you could swipe your finger on any surface and get a dust line. We had the ducts cleaned, thinking this may solve the problem ($600.00) Still had the same problem. The outside unit was running non-stop. We called Old Republic. ( on hold for 45 minutes). Three days later the service guy makes it over. It's a Saturday and you get no appointment time, a range of 8Am till noon. Yes, Did I mention I paid for this policy. That doesn't matter to this company. They act if they are doing you a favor. He arrived with no ladder and a few tools. He wasn't even driving a service truck. He got in our attic and could see light coming through the ductwork ceiling boxes. So this would seem to be a major source of our dust issue....... our serviceman tightened the screws on a few of our vent covers , using my ladder and was on his way. ($60.00) service call) . We still have the dust issue. I told him the A/C unit didn't appear to be cooling correctly. He didn't bother to check it . He said it was fine, really he could tell from just looking. We called in again ( on hold for almost 60 minutes) because now our unit is not working at all. 90 degrees in our house and guess what they will have somebody contact us tomorrow or whenever. If they don't call they suggested I call them back. You got to be kidding me. This company is a joke, save your money .
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4 comments
Guest

I just bought a house in California, our dishwasher doesnt work at all. So I call and the guy comes out the next day.

Says theres nothing he can do. "We" didnt clean the food trap, meaning myself and wife. So I dont argue and say ok I'll call the warranty place and see what the ***. So first the response was that had we maintained the appliance and it failed they would fix it.

So I explain it never worked to begin with. So then they say ITS A PRE EXISTING CONDITION and UNFORTUNATELY THEY CANNOT HELP. IF THE APPLIANCE WAS NEW AND FAILED RECENTLY, THEY WOULD HELP BUT DUE TO THE CIRCUMSTANCES THEY CANT. AND EVEN STATED A LOT OF CUSTOMERS GET UPSET WHEN THIS HAPPENS AND IT HAPPENS A LOT.

BUT ITS IN THE CONTRACT AND I SHOULD HAVE READ IT...

***! ITS ALL A SCAM!

Guest

I agree totally with you all temp heating, These issues that customers are having seems very strange. I also work with 5 diff home warranty companies and Old Rep, has never done this any of my customers. PLEASE READ YOUR POLICY

Guest

Listen I worked for ORHP for many years and during that time I can tell you they handle their claims with professionalism.

I'm positive if you'll reply to the email address provided above a resolution can and will happen.

Guest

I'd like to have someone review your service issue and make sure all necessary and proper steps will be taken. Can you please email us at customercare@***.com with your Plan number (or property address)and contact information? Thank you.

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fudgie Iur
map-marker Los Angeles, California

Did Old Republic just rip me off?

I paid $510.00 to replace a water heater that was under warranty. According to the online estimates, the model they installed costs between 750 and 1100 dollars. It is a Bradford White U1-40T6FRN, which is fine. But then, the contractor came up with an estimate of our out-of-pocket payment which broke down as follows: service fee (60), earthquake straps (90), ventilation (80), gas *** (90) and haul away (90). If this is not a rip-off then what is? I think they are trying to make up for their costs which leaves me short of $500.00. Not sure I will renewing my home warranty contract with them for the coming year.
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pissedtwice J
map-marker Fayetteville, North Carolina

Lied to us numerous ocassions for almost a month in trying to have my stove repaired due to a gas le

I too, have been without my stove since the 1st part of May. We have been eating out because we are not able to cook due to a defective stove that has a gas leak. We informed Old Republic that our stove was leaking gas, and the gas company shut of the gas supply to the stove. Old republic sent out a plumber to fix a gas leak. Yes, a plumber. The plumber didn't check the entire stove, he found a small leak in a valve and replaced that. Upon the plumber turning the gas back on, it was still leaking gas. We called your Revere back and supposedly they didn't have anyone in the area that could repair the stove and check for a gas leak. So we had to venture out to find someone who could try to repair the stove and test for a leak at the same time. Old Republic representative told my husband that we could not use our own contractor. A few days later I called back, and spoke to another representative who could not find anyone to come out, and was told that we could use our own contractor. We spoke to a supervisor who told us we had to pay up front and he would expedite a check to reimburse us for the fee the contractor charged. He said by the time they checked it Old Republic would have the contractor information in the system and could pay them directly. Last week my husband called and spoke to anothersupervisor because we had been unable to reach the previous supervisor by phone. This supervisor ensured him the check would be expedited to include the gas company's fee charging us for checking the leak, reimbursement for having the contractor come out, as well as the part and labor fee for the repair. I called Old Republic this morning and was told, the check was sent out yesterday and we would get it in 10-14 business days which is totally unacceptable. I spoke with another manager who spoke with accounts and told me that they were working on the check, and I (SHOULD) receive it sometime this week, and that was all they could do. Asking someone to pay $600 and something dollars and wait for reimbursement; as if we don't have other bills is unacceptable. Old Republic was paid in advance for this warranty, and charges every time a service is needed, but you fail to provide top Customer Service to your customers. Imagine how it feels to be without a stove and spending unnecessary money to feed 3 kids for almost a month. The lies and lack of concern Old Republic has shown in getting our stove repaired is HORRIBLE.
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Anonymous
map-marker Dallas, Texas

STOP WHINING AND GET BACK AT OLD REPUBLIC!

Yes, I have a complaint, but O.R. doesn't read these posts and neither does any government agency; i.e. people that can do something about O.R.'s foul business practices.

ARE YOU READY TO DO SOMETHING! Start taking notes. There is no statute of limitations, do not let them get away with taking our money!

Here are just some of your options:

1) Sue them in small claims court

2) Sue them in court under DTPA (Deceptive Trade Practices Act)

3) File a complaint with the BBB

4) File a complaint with your state's Attorney General's office

5) File a complaint with your state's Department of Insurance

6) File a complaint with your credit card company; if you paid O.R. with a credit card

If you really want to do something about O.R. screwing you over, then do something! They are laughing at you for doing nothing more than venting on some random website.

Any legal paperwork must be sent to O.R.'s "Registered Agent". This is different in each state, because O.R. is small and only operates out of CA. They pay a firm to represent them in other states; i.e. a Registered Agent. To find out who this is in your state, go to your state's Comptroller website and do a free corporate search. Here it is for Texas:

https://ourcpa.cpa.state.tx.us/coa/servlet/cpa.app.coa.CoaGetTp?Pg=tpid&Search_Nm=old%20republic%20&Button=search&Search_ID=320********

1) Sue them in small claims court

The purpose of small claims court is to provide an informal, uncomplicated proceeding to resolve small disputes that do not involve enough money to warrant the expense of formal litigation. Most people who appear in small claims court do not have a lawyer but represent themselves. In small claims court, the amount you seek to recover cannot exceed $10,000. Go to your county's Justice of the Peace website. In Collin County (Texas) details can be found here: http://www.co.collin.tx.us/justices_peace/civil.jsp#4 . The cost for filing in Collin County is only $31 !

2) Sue them in court under DTPA (Deceptive Trade Practices Act)

Go here for details: http://www.facebook.com/topic.php?uid=784********&topic=10093

3) File a complaint with the BBB

Here is their review on the Better Business Bureau website. http://www.bbb.org/greater-san-francisco/business-reviews/home-warranty-plans/old-republic-home-protection-company-in-san-ramon-ca-15742

Go here to file a complaint with the BBB - https://odr.bbb.org/odrweb/public/getstarted.aspx

Before filing the complaint, write it out first. You can then use the same complaint for each website.

4) File a complaint with your state's Attorney General's office

For the great state of TX: https://www.oag.state.tx.us/consumer/complain.shtml

5) File a complaint with your state's Department of Insurance

For the great state of TX: http://www.tdi.state.tx.us/consumer/complfrm.html

Here are some contacts in O.R., but unless you start an email campaign, you already know they don't care –

Principal: Ms. Gwen Gallagher, President

Customer Contact: Mr. Gary Vistalli ex 1224, Claims Manager customercare@***.com

Lorna Mello

Vice President of Sales & Marketing

Judy Ealand

Vice President of Central Region

Dirk Doud

Regional Vice President

HQ Address: Two Annabel Lane, Suite 112, San Ramon, CA 94583

Final note – here is the name and home addresses of O.R.'s President, Treasurer, VP and Directors. Maybe picketing outside their homes will get their attention, you think? https://ourcpa.cpa.state.tx.us/coa/servlet/cpa.app.coa.CoaOfficer

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Loss:
$375
13 comments
Guest

Old republic is a scam just like all home warranty companies. These policies are ripoffs because they are designed to not spend any money on their customers and to keep the homeowners in the dark.

They make promises that they have no intention of honoring. They utilize contractors who are in on the game, who have to use some unsavory tactics in order to achieve preferred vendor status. The contractors used by Old Republic are forced to mismatch equipment and parts, violate laws, and perform illegal repairs. Old Republic does not have to answer for the code violations, the contractors have to pay for it themselves or they become very good at deceitful practices.

Old Republic won’t spend money on their customers, and they hold the contractors responsible for keeping costs below a realistic average. For example, on HVAC repairs, the average cost per claim must be below $200, which means the contractors are paying for much of the work themselves, and not even charging Old Republic for it. That results in shady practices and illegal repairs that put the safety of their customers in jeopardy. Another side effect of holding these average costs down so low is that many claims will be denied by using a very liberal interpretation of the policy.

Outright lying about the cause of failure is supported by Old Republic. Over-inflated out-of-pocket charges for anything not covered by the policy is another way the contractors make up for money lost in doing home warranty work for Old Republic.

ORHP is fine with over-inflated prices as long as they aren’t the ones paying them. Old Republic leaves their customers out to dry by using dirty contractors, realtors and policies that encourage fraud.

Guest

Or liars liars I bought a year but it’s expired early prior to the end of 12 months. I have the declaration policy in my hands that says different but cannot get Gwen Gallagher to call me. Lol

Guest

I had the pleasure of working at old Republic. There is a list of what is covered and not covered.

Looks like someone got hurt that they wouldn't cover everything 100%

Like any warranty you need read the whole entire plan not just what you think should be covered!

Guest

I have orhp on my home. I pay (or did) $550 a year for repairs to home.

I pay $60 to who ever comes out and sometimes more like to remove the heater they replaced. How can I take to small claims court. All they are doing is lying about getting the hvac, etc. It has been approved and a contract got the job but he doesn't have the HVAC that orhp is suppose to purchase and have shipped.

They are jerking me around with all kinds of lies. Suppose to have ordered last monday and installed wed but they never got the hvac ordered or to the company to install. This has been going on now for almost 4 weeks. Every week it changes and still after awarding the company the job won't buy the unit for him to install.

lie after lie after lie with every one I have talked to at the company. Have posted on fb and I get lies that someone will call me, one finally did and lied again. I also have to pay $320 to the contractor.

Orhp had one company charge me $60 again for service call and he was part of the group being sent out by orhp and they said they would refund that $60 but no sign of it yet. This is a crooked fly by night company in my opinion and I have read so many bad things that have happened to people that I am not renew 9/6 with them.

Guest

Seems like everyone's pissed by Old Republic, they denied my first claim and I ended up paying $3000 for a new unit, and now again denied my second claim which left me another $1000 bill.

Given that theres tons of consumers getting ripped off, this company should pay its price! Anyone interested in a Class Action?? Together we can fight against these businesses!

Guest

I really wish I had read these reviews before I renewed my agreement with this company! I've had an outstanding service request for over two yrs!

Instead of The completing the work they cancelled my contract! They contract companies that don't show & up then say they couldn't contact you. Ginger in customer service will leave you s full length voice mail telling you all the reasons why they will Not be honoring the service contract you wasted your hard earned money on! They don't answer their phone.

Then they tell you that You should have contacted them about the problems with the person They contracted to service your request!

WHAT A BIG WASTE OF YOUR HARD EARNED MONEY! DON'T DO IT!

Guest

Don't bother calling because you'll never get through. Waited over 45 min on hold the other day and was still 21st person in que.

Trying again today and so far after 30 min on hold I still haven't reached anyone. They have a "callback" option but it doesn't work I've pressed the star button for a "callback" and nothing happened when I pressed the button

Guest

Thanks for the info these guys are the worst constantly put on hold for over 30 minutes nothing is ever covered and the service providers are bottom feeders. Am filling this out while on hold by the way.........going to hang up and call the customer service extension you provided thanks.

Guest

figures someone named gallagher works at old republic :cry :cry :cry :cry :cry

Guest

Old Republic is not interested in peace of mind, they are interested in finding ways to deny your claim. I clearly have a covered repair, but they are trying to find any clause that they can to provide reason to deny coverage.

Thanks for your guidance. I will also use social media to expose their deceptive trade practices.

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cryotron
map-marker Sanger, Texas

Old Republic Home Warrenty

Old Republic Home Protection located in San Ramon CA does not pay on the claims. I had a working A/C when I bought the property and I purchased the ORHP warranty.

Shortly after I closed on the bank loan for the property, the A/C failed. I had a Home Inspection report that indicated that the A/C was working but Old Republic still refused to pay the claim siting the claim as a pre-existing condition, Even though the policy clearly states that pre-existing conditions are covered.

The Old Republic Customer Service was contacted several times to discuss the warrenty. They used every item one the inspection report to get out of paying the claim, even the ones that were unrelated.

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Loss:
$5000
3 comments
Guest

I could have written this post. On top of it, the representative was smug and rude about the claim, acting as if I were *** for my response. This company must be reported.

Guest

I have already contacted ORHP several times and the claim was denied every single time.

Guest

Dear Cryotron - please contact us at customercare@***.com so we can review your service request and the decisions made. Thanks.

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Anonymous
map-marker Dallas, Texas

Old Republic Home Warranty

I have been extremely displeased with lack or service and lies that Old Republic and their contractor have provided me. My oven broke and their contractor came out, D and B mechanical - they said it needed a new control panel and they would order it and it should be in within 3 to 5 days latest. 3 weeks later and I still do not have an OVEN. Old republic told my husband it had been ordered and then told me it had not and then told me that D&B was coming. They did not show/nor CALL & CANCEL so I waited four hours for them - with not even as much as a call after waiting two weeks for the part to come in.
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2 comments
Guest

FYI, I took the recommended action against a garage concerning the "Deceptive Trade Practices" Law. I read it in court, sited my argument, and the J.P.

judge never even acknowleged it, siding automatically w/ the garage and making me pay them an add'l $1,265 in legal fees after the $7,500 I had to spend to replace the engine and transmission thier injector service ruined. J.P's don't have to know the law to practice and often don't. The BBB's mechanic produced the documentation to defend the garage in my case. Don't believe me?

Pull up 1st American Home Warranty Protection on the BBB site. All 22 comments I read were complaints,yet the BBB gives them an A+ rating.

Guest

Anonymous - Can you please email us at customercare@***.com so we can look into your concern and help get this resolved?

Thanks.

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bbillup
map-marker Largo, Florida

Old Republic Home Warranty - AC

I have had my AC unit repaired...excuse me bandaged about 8 times in the last year. I would assume this means it cannot be repaired...therefore it must be replaced. Not to mention every contractor that comes out tells us something different. I believe it is their incentive to keep the warranty companies happy so they bandage the unit and hope that it will continue to work to avoid replacement. Also, I found out that contractors sometimes have to pay for parts themselves and then get reimbursed by the home warranty company. They don't seem to like this as it means they have to wait more time for money in their pockets. The contractor that was scheduled to replace our outside unit which would be covered threw a fit when we told him the inside unit was also not working and that this could possibly mean that we did not have to pay for it. Then when we got a new contractor (since the last one refused to come out) and his recommendation was different and now all of a sudden our unit is not scheduled to be replaced. I understand the home warranty companies are in business to make money but please adhere to your contract. I understand they are a repair company but after freaking 8 times it obviously cannot be repaired. To improve their customer service they need to rewrite their contracts to have a limit on repairs per year and not cover aging systems like they don't cover improperly maintained systems since they do everything to avoid replacing a unit anyway. Perhaps a better payment system to the contractors to avoid hissy fits and screening the contractors they contract with better as well. At this point I would rather spend the $5k or more on a new system than deal with this every other week living in 90 degree weather for a few days while my family and animals suffer. Since my AC unit is still not working properly (spending an extra $100 in electric bills and sometimes it stops working altogether) I am going to have them come out every week until it surpasses the amount that it would cost them to replace the unit. They even agreed to waive the service fees from now on so basically all we are paying is the $40 a month. Good times.
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Guest

:( Boy does this sound familiar BBillup! We are "bandage" attempt #4 on our unit through OR warrant contractors!

Not too mention, although my account clearly states (as ackowledged by every OP Warranty service rep I have ever spoke with) that my roof REQUIRES that the contactor posess a 32 ft min ladder to access my roof, Old Rep every time sends out a contractor that knocks on my door stating that they do not have a ladder tall enough to reach my roof!! Despite calling my claims in each time (verses using the online claim form) & the rep stating that they will ensure that only contractors with the appropriate ladders will be assigned.....every time they send out a contractor that can't get on my roof! That has meant each time another 1-3 days passes before another contractor is located. Last summer, I had to get a hotel for myself and dog to survive the three 112 degree days while OR warrant located a replacement contractor!

Unacceptable.

Much like you, it is clear my unit is just being bandaged and is not repairable. Now, with 90 days until my warranty expires, I have decided to cough up the renewal fee and continue pursing the accurate repair or replacement of my unit on the home I purchased a year ago!!!

Anonymous
map-marker San Diego, California

not doing what your paying for!

if you've had problems with Old Republic Home Warranty Insurance let someone know, Call Ca Investigators from the CA State insurance Comm office 1-80*-927-**** if they are sending out repair people who can't do the work or everytime you call you get someone new at Old Republic who starts over at square one. you paid for a service but all you get is the run around file with the Ca State, they need and can make them do what they advertise in there Policy, we do have rights my problem goes back to nov 8th and still not solved so I'm calling.
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3 comments
Guest

The description of coverages in their brochures (and policy) is deliberately vague so that they can arbitrarily deny any claim you may have. Wish I had checked the numerous complaints and issues (on the internet) before ordering a policy from this company.

This is a total rip off and scam!!! I'll be filing the appropriate complaints with BBB and the state insurance commission :(

Guest

For help in resolving your concerm please email our Customer Care department at customercare@***.com.

- Old Republic Home Protection

Guest
reply icon Replying to comment of Guest-217083

The Customer Care Service Department have no idea of what the customer has to deal with in reference to the Service Providers who are unqualified to get the work accomplished. I have tried to contact the CEO to inform her of the issues that the customers are experiencing in the field.

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Anonymous
map-marker Fort Huachuca, Arizona

Old Republic Home warranty is a rip off!

I have 10 service call fee to them and they kept sending out non experienced service men to my house to fix my A/C. This year my rate went up $100.00 and service fees are now $100.00 instead of $75.00 Old Republic stop ripping consumers off!! During the summer I called them to fix my A/C and they kept sending repair men who didn't know what to do. Finally I got tired of paying the fees and asked them for a refund. Then they send out a guy who actually got it right. But I had lost $500.00 in service fees. I think it's a rip off.
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Guest

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Anonymous
map-marker Newland, North Carolina

Old republic will not cover anything

We called old republic to come out and fix a broken ice maker. They reported that ice makers are not covered. We have a leaking sink in our bathroom, and two toilets that run intermittently, fortunately they said these are covered. They sent a nice plumber out, but the plumber said he had never seen this type of sink before and that he would have to call to see if he could get parts. He looked at the first toilet and reported that it was in good shape and did not need to be fixed. He went out to the truck to call about parts for the sink. He came back in after an hour and said that old republic would not cover the sink because he felt the leak was in the sink and not in the pipes. He could not see the leak because of the position of the pipe coming into sink from the wall. He even asked if I had a small retractable mirror so he could angle the mirror up to see what the problem was. I stated that I did not have a mirror like that. But he was able to make the diagnosis despite not being able to see the actual problem. He then proceeded to replace a seal on the toilet that he had just stated did not need to be fixed. I feel he did this because I was becoming agitated that nothing seemed to getting done. He then said I needed to pay a $55 dollar service fee which I refused to pay. Good to know what $450 buys you from old republic….Absolutely nothing. In speaking to old republic they never offered to send someone else out to get a second opinion. All they kept saying is it is not covered. And that I owed $55 dollars which I told them I refused to pay. And the plumber left before looking at the second toilet. old republic said I would have to pay another $55 dollars if they sent another plumber out to look at the second toilet. What a joke.
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Guest

I am sorry that your request for service has not been resolved to your satisfaction. Please contact us at CustomerCare@***.com and we will look into the details of your request. Thank you.

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