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Spoke with Matt manager at Synchrony Bank for old navy card holder, when I mentioned about how Jee(representative) did a good job taking the my call, with issues, concerns and addressing all of my questions and putting a note into my acct with the intention of not...
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They advertise it in the email with these big bold letters SUPER CASH, you have to actually scroll all the way down to the very bottom just to see that you need to spend a certain amount to redeem a certain amount. So you're telling me I have to spend more than the...
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Anonymous

Vicious Vicki For a retail employee you certainly are not very savvy. It does say "earn" 10/20/30 etc. when you SPEND, and to REDEEM, etc. I love how people only read numbers when it benefi...

Anonymous

Shopper This is a common sales hook. Other stores use it and it does help them sell product. If you are too slack to read the coupon, where it is clearly printed the rules, you do not...

I am a new customer to old navy ;& i had no complaints about the store until yesterday ; I received a gift card from old navy from my daughter for X-mas & i bought 4 tops & 1 pair of jeans on 1/03/2017 ; and about 3 weeks in to November I noticed a cluster of holes in...
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#1004027
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Old Navy Commercial Review

#1021473
1.5
I'm a Mom disgusted with the new butt view of the young lady climbing out window then meeting up with guys & making out! Poor image for my daughter!
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Short Review for February 24, 2017

#1013243
1.0
Went to exchange a shirt for different size they said l needed the reciept .They said l couldn't do it because of they said it would mess up their inventory. Really i will never shop there again. Because that sounds like they call there customer theives
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Old Navy Shipping Service Review

#972259
1.4
I cannot believe how poor the customer service is. Placed a order 13 days ago and has not shipped called customer service all they said was what I could see??? Pending shipment. I guarantee this will be the last time I shop Old Navy . I have had items that are personalized ordered the same day delivered and under my tree.
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Old Navy Customer Care Review

#971939
1.0
I cannot believe this company I spent 20 minutes on hold I tell the rep I need my order cancelled and She tells me You should recieve an email in 24-48 hours then I get an email stating a part of my order shipped! When I cancelled Old Navy has lost my business
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I stopped going to Old Navy because there is usually only one cashier when there is about 10 employees on the floor. You always have long lines at the cash and the wait is terrible. The employees are not friendly at all and you always feel that you are disturbing them...
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1.0
I didn't like
  • Extremely poor customer service and order follow through
#985595
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After trying to return some things today, I have learned that old navy's return policy is horrible. I will never shop in one of your stores ever again. I could under stand receiving store credit for purchase price after 90 days but to not honor the purchase pride and...
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Anonymous

Vicious Vicki True, you had a receipt, but your receipt was long past the threshold for returns, and everything is printed right there for you at the bottom. Therefore, the receipt is null ...

Anonymous

Anonymous Totally agree ^^^ They ARE refunding you the current selling price, there isn't a way for them to change it's price in the system when they scan it in for the return the price...

1.0
#985245
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I'm so pissed don't even know where to start. A friend of mines had bought me some pants but they were one size to big so I went to the store to try and exchanged it. There was a good size line of customers on the line and even though I use a power chair I always like...
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Anonymous

Anonymous If you really want to do something about this, contact Old Navy. Waiting around in the hopes that they will see this and do something about it is long shot, to put it mildly.

3.3
I didn't like
  • Cust serv and messy store
#980967
Reply to reviews
Terrible experience with old navy. Order placed on 12/11 and was promised delivery before Christmas. After 11 days spend over 30 minutes on hold and was told that I would be receiving shipping information within 24 hours and "they will do what they have to do to get it...
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Anonymous

Anonymous Ditto, order placed Dec 14 for guaranteed delivery by 23rd. Hasn't even shipped yet! No presents for people :(

Terrible customer service. Shipping is horrible. I understand its almost Christmas. But you are advertising for "guaranteed shipment by 12/23 " false advertisment and nothing is being done. I placed an order on 12/13. I bought 8 items and only one has shipped! I have...
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Old Navy - ZERO customer service
I did not receive my order, though the email status said it was delivered. I waited last night on the phone for 20 minutes for someone to help me...finally just hung up and sent an email. No response to that. So I sent another 2 emails....still no response. I tried...
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I didn't like
  • Customer service wait times
#978057
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Contact Old Navy

Headquarters Address:
Old Navy Customer Relations
200 Old Navy Lane
Grove City, OH 43123-8605
Phone:
(800) 653-6289
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Placed an order with Old Navy on December 13 with 5-7 day shipping; still haven't received as of 12/21. Order details show that the order is 'pending shipment', so it hasn't even shipped. I placed the order so late because everything I tried to order showed out of...
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Anonymous

Anonymous I also placed an order 12/11 and it's still pending. I have emailed them 2 days in a row with no response.