New Reviewer

No spare tire and overpaid for my 2018 dodge caravan

carl Peterson sold me a 2018 dodge grand caravan about six months ago and I found out that I over paid for it by 2500 hundred dollars because another financial company told me so when I tried to refinance it.i also found out that I had no spare with a 30,000 dollar van that I was never told about. the whole thing about this is I traded in a jeep sport with a brand new spare that was never on the ground that would of fit right on my van.Iam pissed!!!
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#1516134 Review #1516134 is a subjective opinion of poster.
Olathe City, Kansas
  • There sales department and the service manager not jerry
Reason of review
Poor customer service
Preferred solution
dealer pay for the spare that i didnt know i didnt have
New Reviewer

Lied to Off Market substandard parts installed by Olathe Chrysler

I purchased a $34000+ Town and Country van from Olathe Chrysler (KS) over a year ago. While there, I asked to have one transferred from another dealer because I wanted the dvd entertainment system. 'Steve' our salesperson said he would. Then, a little while later he said he could just have a dvd system installed and it would be as high quality and work ,"Just like a factory installed one." When I questioned this he assured me it would. So, *** ME, I believed him and we purchased the van without transferring the one with the player already installed from another lot and had them install a DVD player. This DVD player has had nothing but problems. We were able to use it twice in all this time. We have transferred from Kansas to Michigan. On our 14 hour drive we were unable to use the DVD player at all due to static. After reaching Michigan I contacted the dealer to have it fixed again. Guess what, they wont honor Olathe Chryslers warranty. Why? Because they will not work on this, "After Market Piece of junk. It takes far to many hours and is not worth it." (direct quote) ONLY OLATHE KS can work on it under warranty. Well...isn't that a HUGE rip off! I did not purchase that expensive of a vehicle to put an 'After Market Piece of Junk" in it. I NEVER would have allowed it had I known that was what they were doing. I could have had a 'piece of junk' installed elsewhere for far less than they charged me! So much for "Just as high quality and Just like Factory installed". Seems 'Steve' and those at the Olathe Chrysler Dodge dealership would rather LIE to make a sale and then screw over the customer after. (I was told by this dealer that Olathe just lied to us to get the van they already had off their lot) When I called Chrysler Corporate they told me this is a dealer issue and that they are very sorry but they can't do anything except send them a 'corrective action' paper. Great....I am sure that will do it... I have called managers at their dealership. They are always 'in a meeting and will call me back'. Ha! Those calls NEVER come. This is the First Chrysler I have ever purchased and chances are high that it is the LAST. I will make sure anyone who asks knows how we have been treated by Olathe Kansas Chrysler Dodge.
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#477077 Review #477077 is a subjective opinion of poster.
Olathe, Kansas

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