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Customer service

3.0
I bought a rod a few months ago and the tip broke within 2 months of having it. I reached out to Okuma to see if there was any way they could fix or replace it. It took a few days for me to get a reply. They said they would have the top half sent to me. No other messages after that. It has been 3 weeks. On August 2, I asked if they could provide me a tracking number. I never got a reply. I understand COVID has things pretty messed up right now, but the least they could do is have a reliable customer service team that replies in a timely manner.
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#2162266 Review #2162266 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Warranty process
  • Customer service
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer

Bad quality.

2.1
me and my buddies we have had 3 guide select rods break on the first day. I jumped up to the x series and it broke twice just by the bobber stop passing through the eyes. Haven't even got one cast on that rod. Then to top it all off it's been 4 or 5 days and I haven't got a single call or email back. This is easily the worst products and company I have ever had to deal with.

User's recommendation: Buy a lamiglas.

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#2151183 Review #2151183 is a subjective opinion of poster.
Cons
  • Dont last more than one day of fishing
Loss
$300
Preferred solution
Let the company propose a solution

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