Laura Knk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#2162266 
Report Review
Reply as Company

Customer service

3.0
I bought a rod a few months ago and the tip broke within 2 months of having it. I reached out to Okuma to see if there was any way they could fix or replace it. It took a few days for me to get a reply. They said they would have the top half sent to me. No other messages after that. It has been 3 weeks. On August 2, I asked if they could provide me a tracking number. I never got a reply. I understand COVID has things pretty messed up right now, but the least they could do is have a reliable customer service team that replies in a timely manner.
View full review
Loss:
$40
Pros:
  • Products
Cons:
  • Warranty process
  • Customer service

Preferred solution: Let the company propose a solution

Comment
Helpful
Billy H Zrf
#2151183 
Report Review
Reply as Company

Bad quality.

2.1
me and my buddies we have had 3 guide select rods break on the first day. I jumped up to the x series and it broke twice just by the bobber stop passing through the eyes. Haven't even got one cast on that rod. Then to top it all off it's been 4 or 5 days and I haven't got a single call or email back. This is easily the worst products and company I have ever had to deal with.
View full review
Loss:
$300
Cons:
  • Dont last more than one day of fishing

Preferred solution: Let the company propose a solution

User's recommendation: Buy a lamiglas

Comment
Helpful

Brands Related to Okuma Fishing USA

logo

Okuma Fishing

0 Reviews

Companies Similar to Okuma Fishing USA

Shakespeare Fishing reviews and complaints

Shakespeare Fishing

2.5
54 Reviews

“It was extremely hard to get someone to speak to. I spent about an hour on and off the phone trying to...“
Ugly Stik reviews and complaints

Ugly Stik

3.6
30 Reviews

“I have bought many ugly stik products and have been very pleased I tell all my friends how much I love...“
Redington reviews and complaints

Redington

4.5
22 Reviews

“While I have owned my 9 ft #8 Redington Crosswater fly rod for 1.5 years, it broke the 5th day in use....“
Angling Direct reviews and complaints

Angling Direct

3.6
2 Reviews

“after only part of my order was delivered on Monday, I contacted customer service to find out what had...“
See more Hunting, Fishing and Camping Businesses ›