Okuma Fishing USA
Okuma Fishing USA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating based on 2 customer reviews. Consumers are mostly neutral with recurring notes about product durability and slow replies from customer service; price level reported as medium.
Key Takeaways for Future Customers
- Okuma Fishing USA reviews mention product issues but some customers still buy for the products.
- Expect medium pricing and check warranty process details before purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about broken rods and poor durability.
- Slow or missing responses from customer service and issues with warranty and refunds.
Positive Feedback
Reviewers acknowledge the product range; some still recommend alternatives when researching Okuma Fishing USA reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating based on 2 customer reviews. Consumers are mostly neutral with recurring notes about product durability and slow replies from customer service; price level reported as medium.
Key Takeaways for Future Customers
- Okuma Fishing USA reviews mention product issues but some customers still buy for the products.
- Expect medium pricing and check warranty process details before purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about broken rods and poor durability.
- Slow or missing responses from customer service and issues with warranty and refunds.
Positive Feedback
Reviewers acknowledge the product range; some still recommend alternatives when researching Okuma Fishing USA reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
- - Tip broke within two months.
- - Asked to fix or replace; reply took days.
- - Top half to be sent; no updates.
- - Tracked on Aug 2, no reply.
I bought a rod a few months ago and the tip broke within 2 months of having it. I reached out to Okuma to see if there was any way they could fix or replace it.
It took a few days for me to get a reply. They said they would have the top half sent to me. No other messages after that. It has been 3 weeks.
On August 2, I asked if they could provide me a tracking number.
I never got a reply. I understand COVID has things pretty messed up right now, but the least they could do is have a reliable customer service team that replies in a timely manner.
- Products
- Warranty process
- Customer service
Preferred solution: Let the company propose a solution
Bad quality.
- - Three Guide Select rods broke day one.
- - X Series broke twice by the bobber stop.
- - No response after 4-5 days of trying to contact.
me and my buddies we have had 3 guide select rods break on the first day. I jumped up to the x series and it broke twice just by the bobber stop passing through the eyes.
Haven't even got one cast on that rod.
Then to top it all off it's been 4 or 5 days and I haven't got a single call or email back. This is easily the worst products and company I have ever had to deal with.
- Dont last more than one day of fishing
Preferred solution: Let the company propose a solution
User's recommendation: Buy a lamiglas
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