Jarrad H Nep

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Verified Reviewer

Terrible communication

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I sent a detailed analysis of a problem: I have two state tax IDs. I asked how to delete one of them, and if it was to be done online, what forms and where? I got back a reply You have two accounts. No kidding. My email listed both accounts, as well as which one I wanted to delete. After the useless email from Joan K, Ive now been on hold for 37 minutes.
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Cons:
  • Terrible service
  • Monthly filing

Preferred solution: I’d like a person to answer my actual questions and care about their job and the state, and not just create more hoops to jump through.

User's recommendation: Use a state like Delaware and get a registered agent.

Chris C Npn
map-marker Tulsa, Oklahoma

Didn't get car title

My car title was lost or ...?' The OK Tax Commission told me they would send me another, then wrote and said they would not. Now they say I have to buy another one, which will also get lost, no doubt
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Loss:
$55
Jerry H Abg
map-marker Tulsa, Oklahoma

Terminal online hold…horrible response…I have been calling for 3 days…no response…even left my return phone number???

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No reason to repeat the same thing over and over and over and over and over and ove or me responding g where there is a minimum of 100 characters!
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User's recommendation: Call back this who have left a message or emailed for a response!

1 comment
Guest

They have had my tax return a total o 6 weeks, I am owed a $700 refund. Four weeks ago I submitted my W2 as requested for their "new" Identity Theft requirements and have heard nothing.

The associates who answer the phones appear to be cannon fodder for all the inquiries they receive and all they can say is that there is a backlog. It's infuriating##..

Jerry H Abg

Letter from OTC

Closing retailer and sales tax account and was unaware of any retail account - when did this start and what does it do?!
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Loss:
$1
Cons:
  • Slow service on hold way too long

Preferred solution: Understanding from an official

Anonymous
map-marker Tulsa, Oklahoma

The workers are very rude and have a bad attitude

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Customer Service skills need to be offered to the workers. You have more workers helping with tag and registration and hardly any for DL and ID
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Robert Roe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

OTC mof missing tax return five years earlier

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In Nov 2019 OTC notified me that I had not filed a 2014 return, which I knew was incorrect and sent OTC a paper copy of my 2014 return, e-filed in 2015. OTC's only response was to start sending invoices for the tax due amount I showed in my 2014 return, plus penalties and interest back-calcultated 5 years, doubling the amount. After months of phone calls and letters to OTC, I finally decided to resolve the issue by sending a cashiers check for original taxes and requested a waiver of the penalties and interest. Again no response or credit for my payment from OTC, who filed a tax lien against me for the full T+P+I amount and turned my account over to a Texas debt collection law firm. I've filed returns and paid OK taxes since moving to OK in 1991.
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Loss:
$6700
Cons:
  • Over-reaching
  • Oppressive
  • Unresponsive

Preferred solution: Decision on waiver request, credit for my payment, release of tax lien, and advise Texas debt collection law firm to BACK THE *** OFF! (PLUS an apology for being an unresponsive, bureacracy-paralyzed monolith)

User's recommendation: Document EVERY return and tax payments to OTC, in case they lose your records and charge double for their mismanagement.

amigos g

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Amigosguatemaltecosok

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im trying to get in my tax commision to do my taxs for my bussiness and i need to rest my password can plz help me i dont want to bussiness to close so im trying to pay i have called but no one has answer the phone
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Preferred solution: trying to pay the tax

Paul B Kyd
map-marker Oklahoma City, Oklahoma

Horrible Customer Service

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Wife tried to drop of my tax receipts and the security guard sent her to the wrong window. So then she gets to the window that's incorrect and the lady tells my wife while shaking her finger in the air I ain't talking to you. I am so glad I was not there. I would have explained to that lady where she can shove my tax receipts. I will be calling to talk to a supervisor today and we know that won't do much good. Why do they just take anyone off the street with poor customer service. SMH
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Preferred solution: Apology

User's recommendation: Worse than the DMV

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

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Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

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