5 days later but KYC lavel 2 verification not complete please help me
hello sir. hello sir five days later but I see level 2 verification not completed
Refusal to return tokens
Over 4 months ago I deposited Holo Tokens abbreviated (HOT) to trade on Okex. The address generated for the deposit was for Hydro protocol, also abbreviated (HOT), a genuine mistake when tokens happen to share a similar abbreviated name. Because the coins were deposited into a wrong coin address held by Okex, I approached Okex to return the coins. Okex asked me to deposit 0.01 Ethers for gas (cost of mining the block), this was later revised to 0.1 Ethers, which was way above the normal cost for gas. I paid the money, because I was desperate to get my over 200k tokens. It’s now over 4 months since I raised a support ticket with them, but the keep asking me to be patient. Any attempts to get a timeline for the resolution of my case is met by the same statements, a request to be patient. The company has blocked me from their social groups for fear I would complain about my unfair treatment in the social group Telegram. I have not interacted with them on Telegram before, which makes the ban very suspicious, and points to an unwillingness to return the tokens and the Ethers I paid.
Perth, Western Australia
- Always respond to emails promptly
- Unhelpful attitude towards their customer concerns
- Levying customers for a service they would not provide
- Always make excuses
Reason of review
Return, Exchange or Cancellation Policy
Companies Similar to OKEx
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.