New Reviewer

Horrible!

I made yearly visits (1-3/year) to Ojo Caliente hot springs/spa from 2001-****; very relaxing and quiet; great massages, wraps, etc. They recently "remodeled" their facility and pools. I paid for 3 nights (in advance) and a spa treatment. The first day/night was great. The second (a Monday) was just awful; the place was over-run with loud obnoxious teens. When I complained to the manager he literally responded "the woman that takes care of the entrance is out today and we're over capacity, I'm sorry but there's nothing I can do"--uh, maybe stop letting people in? Monday's are the "free for New Mexico residents day". The third day I had my 1 hour spa treatment scheduled for 11am. The employee was 15 minutes late and my treatment ended 30 mins later. I literally paid for an hour and received a 30 min treatment. I complained to management, again, to no avail. My husband called and complained, and I sent a letter/email. My returned response was an apology (how quaint) and a promise to improve upon their weaknesses. I did NOT receive any discount for my stay, nor did they offer any future discounts--which is fine since I will NEVER return.
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ID
#441272 Review #441272 is a subjective opinion of poster.
Location
Ojo Caliente, New Mexico
Loss
$725

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