I made yearly visits (1-3/year) to Ojo Caliente hot springs/spa from 2001-****; very relaxing and quiet; great massages, wraps, etc. They recently "remodeled" their facility and pools. I paid for 3 nights (in advance) and a spa treatment. The first day/night was great. The second (a Monday) was just awful; the place was over-run with loud obnoxious teens. When I complained to the manager he literally responded "the woman that takes care of the entrance is out today and we're over capacity, I'm sorry but there's nothing I can do"--uh, maybe stop letting people in? Monday's are the "free for New Mexico residents day". The third day I had my 1 hour spa treatment scheduled for 11am. The employee was 15 minutes late and my treatment ended 30 mins later. I literally paid for an hour and received a 30 min treatment. I complained to management, again, to no avail. My husband called and complained, and I sent a letter/email. My returned response was an apology (how quaint) and a promise to improve upon their weaknesses. I did NOT receive any discount for my stay, nor did they offer any future discounts--which is fine since I will NEVER return.
Ojo Caliente, New Mexico
Companies Similar to Ojo Caliente Mineral Springs Resort and Spa
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.