Irmi B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Munich, Bavaria

Cancel / Close bbbaccount

I was a vivid participant of the OhmHours, but due to my husband's (Srini Nageshwar) death on june 27, 2023 i had to move and cannot participate anymore. Therefore pls cancel our account and pls confirm via emailbbb. TNX _____ Srini ibloching@***.com (408) 348-****
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User's recommendation: I highly recommend to participate in any ohm-hours. It is helpful for our environment.

Anonymous
map-marker Santa Barbara, California

Not understanding the full details to save energy

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I need to speak with a real live person NOT AI! This is the second time to file a complaint today as i doubt it went through. Communicating about energy systems on an iphone is close to absurd. There are questions as to why and how we fail to save our energy systems hen we are making the efforts we understand
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Sabrina and John W

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Verified Reviewer

Not understanding the full details to save energy

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I cannot get anyone to help me understand and set up my energy saving strategy and what devices and or appliances i must not use or actually unplug from outlets to help save the companys scheduled Ohm savings period which is usually between 5-7pm It all feels very happenchance and disorganized. Most frustrating. We are a household that cannot become ultra modern due to the age of the building; however, I know there are actions that still can be taken to save on energy and lessen the load on the electric grid!
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Loss:
$100
Pros:
  • Idea of service
Cons:
  • No customer service

Preferred solution: To connect to a live human being for guidance!!!!!

User's recommendation: I recommend that you initially get a hold of a live human being, NOT AI, before you jump into this program/service.

Rachael A Dhy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still have not spoke with anyone and haven't received my referral bonus yet however my referral per recipient received hers

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Updated by user Oct 08, 2023

MY status is still unpaid referral bonus

Original review Sep 22, 2023
I've been waiting too long for my referral bonus I've been waiting for 2 months and they keep saying that my friend is revoking her Edison from getting data and she's not we've given them permission over and over and over again so now I feel like the
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Preferred solution: My $50 bonus for my referral

User's recommendation: Call people back

Darienne Rja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Valley, California

It was a machine and not a human and telling me where to go and talk to somebody via email which that's not what I want to do

Because I rather talk to a human and not through email with a human I'm personable and that's why I'm calling because I have a couple questions that can't be answered an email as easily as actually talking to someone
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User's recommendation: Have a department dedicated for calls coming in for those that don't want to spend time waiting for an email

Aaron J Uyr

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Verified Reviewer

Disconnection of service at wrong address

On around or around June 26/28, 2023, You contact Rhythm and Oncor Electric and ask that service be disconnected for 1444 Cape cod dr, Dallas, tx. Instead of 1445 Cape cod dr, Dallas, Tx Without Checking your system the for the correct Esid/Meter number to make sure you had the right address for the person you had service with. At that Time I was out of state/country and didn't notice it until I checked my Security cameras/alarm system. I contacted Oncor and Rhythm and was able to service restored on monday 7/31/2023 by Phone something you should have done when you found that you had made mistake in cutting service at the wrong address. !! It is what it is, But I lost a lot of food A freezer and Refrigerator freezer in the garage area plus a refrigerator freezer in the house. Aquarium Fish etc plus clean up fees. I feel you owe me for my losses which is around $2,000.00 dollars.
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Preferred solution: Full refund

Ashley C Rzv

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Verified Reviewer
| map-marker Salinas, California

I can't connect my device to my phone

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OhmConnect - I can't connect my device to my phone
OhmConnect - I can't connect my device to my phone
OhmConnect - I can't connect my device to my phone
OhmConnect - I can't connect my device to my phone
Unable to connect my ohm plug to the wifi on my phone.i keep following the instructions and retry over and over but still unable to find device.
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Loss:
$200
Pros:
  • Pays out
Cons:
  • Wifi connection wierd ghz stuff

Preferred solution: Full refund

Jerry L Qgj

Failed plugs

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Failed plugs no support or response why is there no human contact of any kind this sucks and they want referrals
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Preferred solution: tech support

Arnold D Res

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help connecting to coned

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I need help connecting to OHM. Please help me to connect with ohm, ive been trying to no availalright. Thank you.
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Preferred solution: Price reduction

User's recommendation: Make easier

Jose R Pea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't connect my device to my phone

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I need it help with the connection of the device to my phone and outlet, it is being one week that Im trying to connect this device and I cant.
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Preferred solution: Some help to connecting the device

User's recommendation: Don’t go for it you’re going to go through a headache

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