Unclaimed
Official Raptors Shop Reviews
690
CLAIMED LOSSES
9
TOTAL REVIEWS
3.7K
PAGE VIEWS
Official Raptors Shop Reviews
Scam I never got any of of my items and customer service is non existent
DI placed a very large order last year and never received my order. I reached out to "customer service" many many times but received no answer. Now the site is apparently non existent. I want a full refund.
User's recommendation: DON'T BUY SCAM SCAM SCAM.
ID
Location
Toronto, Ontario
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSCAM I WANT MY MONEY BACK
I purchased a very large order last year and have received no items. It is a scam I want a refund. Customer service is non-existent and now I go back on the website and it does not exist.
User's recommendation: DO NOT BUY.
ID
Location
Toronto, Ontario
Cons
- Scam
Loss
$296
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDO NOT BUY THESE FAKE GOODS
Totally scam and fake website selling knock off junk. Do not buy, do not trust. Just Chinese crap they found on the floor in their warehouse.
ID
Service
Official Raptors Shop Shipping Service
Cons
- Ignoring emails
- Charged money and probably sent a cheap product or no product
- Fake goods
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Full refund
New Reviewer
Do not buy
Ordered a jersey from them.They instantly charged my credit card and refuse to send a tracking number , their address or phone number. I asked to cancel my order but they simply ignore my emails . Scam company , please do not buy from them . Very unprofessional .
ID
Location
Laval, Quebec
Service
Official Raptors Shop Shipping Service
Cons
- Charged money and probably sent a cheap product or no product
- No tracking provided
- Cant provide basic info
Reason of review
Poor customer service
Loss
$84
Preferred solution
Full refund
New Reviewer
UGH. I got too excited.
I was really excited to find JV's jersey in a women's cut. The site looks pretty professional and i did not search for reviews before ordering. A bell went off when a week had passed and I had not yet received a shipping notification. I have sent them 2 emails through their "contact us" link. My last email to them stated that I will stop payment and report them if I do not get a response. I can't believe I was so silly. If anyone can find a phone number for these guys it would be appreciated. There is no information on where this company is located or where the product will be shipping from. Can someone that received their Jersey post a picture of it please? It sucks that as a women your jersey choices are limited to the "star players'. Just want my JV jersey. :(
4 comments
ID
Service
Official Raptors Shop Shipping Service
Reason of review
Have not received product or any communication with company
Loss
$75
Preferred solution
Deliver product or service ordered
New Reviewer
Fake Jerseys and Terrible Service
I purchased a personalized jersey for my son's birthday. Not only was the product received late, but it was also NOT from an actual Raptors store. It came from China and was the wrong colour and very poor quality stuck on letters. When I wrote to their customer service dept, this is what they said: "Hello, Thanks for your pics. I am so sorry for the details. Could you please keep it? You know, the return process is complicated and will take a long time. So it is not a good choice for you." I am so furious. Save your money and do not buy from this fake company pretending to be an official raptors store.
ID
Reason of review
Not as described/ advertised
This vendor is a thief that makes fake jerseys.
Everything on the description of the product says licenced by the NBA authentic Nike jersey. This is the cheapest fake jersey I’ve ever seen. They stole my money and gave me a fake product. DO NOT BUT FROM THEM!!!!!!!
ID
Reason of review
Not as described/ advertised
New Reviewer
Stole my money off credit card
I placed an order with my credit card on December 12,2017 and to date have received nothing(Dec.28/17). Sent numerous emails and have still heard nothing back. Have still reOrder #2642 (Pay Success) Order Total: $57.99Order Date: Wednesday 13 December, 2017 Delivery Address Kevin Rhodes 271 Emerick ave - lower apt. Fort Erie, L2A2W4 Ontario, Canada Shipping Method UPS /DHL /TNT /Fedex /USPS Products Total 1 x Men's Adidas Toronto Raptors #10 DeMar DeRozan Swingman Purple Hardwood Classics NBA Jersey - Size: S $40.99 Billing Information Billing Address Kevin Rhodes 271 Emerick ave - lower apt. Fort Erie, L2A2W4 Ontario, Canada Payment Method Payment by credit card Sub-Total: $40.99 UPS /DHL /TNT /Fedex /USPS: $17.00 Total: $57.99 Order History Date Added Status Comments 12/13/2017 Pending 12/13/2017 Pay Success Payment No.:SN171213****393728, Order No.:OHL_osc1raptors2642, Amount:57.99 USD, Transaction Message:succeed ceived no package....nothing.
ID
Reason of review
No Delivery
Loss
$57
Preferred solution
Full refund
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Vendor did not fulfill order
http://www.officialraptorsshop.com/ I ordered a Tracy McGrady Raptors basketball jersey and received a Ross jersey. When I informed the vendor and asked where to send the incorrect jersey back & request that they send the correct jersey, I got the below response: I am sorry for the troubles. As the question you asked , after discussion we have these ideas: 1/ Return the item and add $25(shipping fee) to our Western Union first, after we receive the returned item and check the payment, we will send the new one to you as soon as possible. 2/ Keep the item and add 90% of your total payment to our Western Union first, after we check the payment, we will send another new one to you . So what is your opinion? ________________________________________ Best regards, Customer service After numerous emails, they still refused to send the correct jersey without additional payment. I finally gave up.
ID
Service
Official Raptors Shop Shipping Service
Cons
- Lack of return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$58
Preferred solution
Full refund
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Official Raptors Shop
After sending multiple emails, the vendor replied to me and sent a tracking number. I am very worried about the quality of this jersey.
I did receive my jersey but it is NOT an official NBA jersey. I only wash it if I have to as I'm afraid the stickers will start to peel off.
How long did it take to receive your jersey?
Did you receive your jersey in the end? How long did it take to come?