Officeworks
Officeworks Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Officeworks has 1.4 star rating based on 3 customer reviews and overall consumer sentiment is mostly negative in Officeworks reviews, citing poor customer service and unresolved repairs.
Key Takeaways for Future Customers
- Expect customer service delays and difficulty reaching support.
- Be cautious about refunds and exchange policy when buying electronics.
- Read Officeworks reviews from the local store before purchasing.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and manager behavior.
- Long repair times and poor communication on warranties and claims.
- Issues with refunds, returns, and unresolved insurance claims.
Positive Feedback
Few positives reported; reviews note high price level and no consistent praise for service or product diversity.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Officeworks has 1.4 star rating based on 3 customer reviews and overall consumer sentiment is mostly negative in Officeworks reviews, citing poor customer service and unresolved repairs.
Key Takeaways for Future Customers
- Expect customer service delays and difficulty reaching support.
- Be cautious about refunds and exchange policy when buying electronics.
- Read Officeworks reviews from the local store before purchasing.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and manager behavior.
- Long repair times and poor communication on warranties and claims.
- Issues with refunds, returns, and unresolved insurance claims.
Positive Feedback
Few positives reported; reviews note high price level and no consistent praise for service or product diversity.
Media from reviews
Sydney, New South Wales
Laptop
They made me feel like I was nobody they like to help don't buy anything from them as they don't won't to help with any repair
User's recommendation: Do not buy anything from the dubbo store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStaff went on when I returned a product because I changed my mind
- Felt misled when requesting a refund.
- There was an argument about retail law.
- I will not return to Officeworks at the Crossroads.
Heard nothing form Officeworks. I don't care as this was all I expected for this company
Lied up ask for a refund when ask why I had changed my mind which was not good enough but she said she let it go this time. I told her that was *** Got into an argument about retail law. Will not be going back to Officeworks at the Crossroads.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Exchange policy / manager humiliated to customers( asked to leave the store while taking
- Laptop bought 15 days ago; slowed after 5 days; clerk claimed scratch and refused service.
- We felt humiliated and discriminated; we seek apology.
i contacted the head office and they told me that ASI will contact after 3-4 days. but long days gone no any contact done.
I went to the store and the store clerk knowingly pointed out that there was a minor scratch on the top of the laptop when there wasn't one. We simply asked the store clerk to send it to the Lenovo store but he refused.
We went to the store again and talked to one of the managers and we were working on it. Everything was going smoothly. The first manager excused himself and spoke to another manager who then came over angrily and spoke in a loud way. She claimed she was the store manager and was loud the whole time and rude. (We felt humiliated and discriminated against as we are Asian and brown). We asked her to lower her voice and then she asked us to leave the store. She misused her power and humiliated us in the store in front of staff and customers.
I want to raise a full concern about this. She should apologize to us in front of everyone. We are in Australia, not for discrimination.
- Manager has attitude and this will loose customer
Preferred solution: Apology
User's recommendation: I will never ever return to that store and not recommend anyone.
Sydney, New South Wales
My car got damaged at officeworks in nsw Liverpool
- Difficult to reach customer service.
- Car repair at officeorks is delayed with no replies.
- Insurance contact has taken a year; awaiting fault.
I have been trying to connected customer service for weeks . Ive been trying to get my car fixed which was damaged . At officeorks and unable to get fixed because no one is answering.its take 1 year to get in contact with the insurance and now I still have to wait so they can rectify if its there fault .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liverpool, England
My car got damaged at officeworks in nsw Liverpool
- •Told to file a claim with Wesfarmers Insurance but no reply.
- •Was asked to get a quote and did, yet no action.
- •My car is damaged and no one responds.
I as told to put a claim in with Wesfarmers insurance but Im not getting a reply . This is so wrong I was told to get a quote and I did my car is damaged and nothing is happening nor will anyone reply to me
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
Resolved: Brand new PC stopped working
- Two-month-old HP AIO PC stopped working; sent for repair.
- Three weeks with no update; HP says it's being worked on, Officeworks awaits parts.
Company fixed the issue and I have been provided with apology. Waited three weeks for the repair to be done before contacting Consumer Protection, then only two days after that it was miraculously all fixed! Amazing!
Two month old HP AIO PC stopped working while using, take it back, sorry we only do repairs not replacement, three weeks later still waiting on said repairs and no news on when it will be done. HP says it's being worked on, Officeworks says waiting on HP sending the parts. Hiho hiho it's off to consumer protection I go I guess.
- Too many to list
Preferred solution: Full refund
User's recommendation: Don't buy computer stuff from Officeworks and expect any support.
London, England
Answer bloody customer support service. Ive been on hold since 9am! Unacceptable
You site is disgusting. Close the c*ap down
You site is disgusting. Close the c*ap down
Cant answer customer support when i have been calling since 9am. Its not 3.05pm.
This is so bad.
Cant seem to just have a order ajusted by them in store. Whats the point of doing it then.
- Price
- Service
Preferred solution: Aplogy for my struggle today And price reduction on my item now as ive been struggling to get a hold of support. My fuel there to the shop for nothing isnt free.
User's recommendation: Dont shop here, find it elsewhere.
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