Rael Avo

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Verified Reviewer
| map-marker Youngstown, Ohio

I have a missing part to my chair

I got this chair as a gift it came with no shock so how am I suppose to put it together and the lady wants me to buy the part which I dont agree with it was yalls fault its not there

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User's recommendation: Make sure all the parts are there

Asonia T

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Verified Reviewer

Undelivered item

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Updated by user May 16, 2023

I have not had any further developments

Original review May 16, 2023

I placed an order for a Storage Ottoman with ConnsHomeplus on April 24, 2023. The Storage Ottoman was not delivered to my address of record.

After contacting ConnsHomeplus another Ottoman was to be shipped overnight by their vendor and arrived by the vendors delivery courier on 5/15/2023.

I committed myself to waiting for the delivery since a signature is required. I still have not received the delivery of that item.

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Cons:
  • Customer service is not committed to resolving the shipping problems

Preferred solution: Deliver product or service ordered

User's recommendation: Please do not use FedEx ground shipping services

Tom K Jwx

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Verified Reviewer

Missing part

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Office Star Products - Missing part

A friend gave me a brand new Drafting chair still sealed in the box before moving. I went to assemble it and the pneumatic cylinder was missing.

Called customer support but because I didnt have a receipt wanted to charge me $60 for the part and shipping. I have read your BBB complaints and this is a common problem. In the sake of customer service could Office Star please send me the missing part?

It is a DC420V drafting Chair, Part 3, Pneumatic Cylinder with Bellows. This chair is worthless to me without the missing piece and I cannot afford the $60+ dollars customer service is asking for.

Thanks for your consideration,

Tom

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Loss:
$200
Pros:
  • Nice looking equipment
Cons:
  • Response time
  • Customer service

Preferred solution: The part missing from the box upon receipt.

User's recommendation: Stay away! Not customer friendly!

Megan H Zin

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Verified Reviewer
| map-marker Idaho Falls, Idaho

Missing Hardware

Original review Oct 22, 2021

Bought some chairs and one box was missing the hardware, the Model # is FL1055-U1. Tried calling the company and connecting to your support line. Every time we are put on hold for about 15-20 mins and then disconnected.

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Preferred solution: Hardware for a chair

Anonymous
map-marker Canton, Georgia

Love my chair!

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Just received my Avenue Six Ethan chair. It is just what I wanted for a small seating area in my LR.

Saw it at Kirklands but they only had 1.

It is just perfect for my area. Quick delivery and very easy assembly.

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Girard K

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Verified Reviewer

Warning to consumers

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I bought a six feet long folding resin table and six folding resin chairs for occasional use when I need to feed more than ten guests. In short order, the seats on three of those chairs cracked (split) where the molded seat bottoms extend beyond the metal support brackets.

I have talked with support staff there on three different occasions. I sent photos of the broken seats.

I never get a further response. And the chairs have a Good Housekeeping sticker on the backs of the chairs.

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Preferred solution: These chairs are poorly designed. I do not use the remaining three for fear they will also split at the same weak points. Replace them with well designed chairs.

User's recommendation: I will never buy from Office Star again.

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