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New Reviewer

I received an empty box

Office Chair at Work - I received an empty box
I received an empty box! And when I emailed customer support they were unresponsive and would not issue a refund or send what I had ordered. I provided a video of the ups driver carrying a box that had been ripped open and re-taped. They ignored. When I said I was going to contact my cc company they said "If you cancel your payment, we will post everywhere online that your business buys merchandise and then claims it was stolen and cancels payment".

User's recommendation: Avoid at all cost.

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ID
#3822334 Review #3822334 is a subjective opinion of poster.
Location
Hockessin, Delaware
Pros
  • No pros
Cons
  • Zero customer service
Loss
$498
Preferred solution
Full refund

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New Reviewer

They shipped me a fake chair

Office Chair at Work - They shipped me a fake chair
Office Chair at Work - They shipped me a fake chair
Office Chair at Work - They shipped me a fake chair
Office Chair at Work - They shipped me a fake chair
Office Chair at Work - They shipped me a fake chair
Office Chair at Work - They shipped me a fake chair
1. Filth everywhere on the chair, they are so dirty that 5 complete deep wipes won't clean them. RUINed my carpet. 2. Comes with no manual and certificates, nothing to prove this is an authentic chair 3. Apparent wear on handles and pivots indicating someone has used...
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ID
#3417830 Review #3417830 is a subjective opinion of poster.
Loss
$649
Preferred solution
Full refund

Bad business and extremely customer unfriendly

They make it almost impossible for you to return, strict and stupid policy. 1. delaying delivery beyond regular shipment, even with products in stock 2. limiting returns to 30 days after purchase 3. *** open the parcel --> no return possible, even if damaged 4. if you cancel before shipment started they modify dispatch times at shipment partner to claim everything is in time, manipulation on tracking data 5. no free return labels restocking fee of 35% in case of return by yourself ... etc .

User's recommendation: please, please consider not to buy there!

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ID
#3157283 Review #3157283 is a subjective opinion of poster.
Location
Greenville, South Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Got ripped off bigtime

Office Chair at Work - Got ripped off bigtime
We bought a new chair through Office Chair and it took a month to get it. We received it and it was defective, foam deteriated worn looking and dirty. We returned it in original shipping box within the 30 days we had it. They denied they got it back, we had to prove to them they did through FedEx, after they lied several times regarding receiving it. They wouldnt refund but after some pressure from our credit union they refunded us 65% of what we paid saying it was a restocking fee. They also told us all of their chairs were refurbished. No where on their website do they say this until you get to page 5 item 20 in their terms of service, small print. It is mentioned nowhere else. The chair we received was defective and shoudnt be subject to a restocking fee at all.

User's recommendation: Shop elsewhere.

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ID
#1845528 Review #1845528 is a subjective opinion of poster.
Cons
  • Nothing they sell is new even thought they never mention it
Loss
$240
Preferred solution
Full refund

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