Dimitris Mlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Worth, Florida

Complete lack of response, took our money really quickly but it took weeks and weeks of us calling. Leaving voicemails, emails with no response. Finally asked for our money back.

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Extremely poor customer service. We received a certificate for a free cruise. Contacted the company. They were quick to take our money which is $100 deposit. We were assigned a travel agent who was completely non-responsive. Didn't answer emails. Didn't answer voicemails. This went on for weeks. We finally asked for our money back for the deposit.
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User's recommendation: Do not get involved with this company. I don't think they ever had any intention of giving us a free cruise. Hanging around

Denise C Kdw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Crock of *** - waste of time.

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They won't even show you the destinations on the website without giving a deposit and credit card information. There is a $40 a day resort fee on top of the $50 deposit. And there are addition fees. Why wouldn't I just book my own vacation? They are pretty much giving cruises and Las Vegas hotels away these days. Too risky. I backed out of the website before compromising my information.
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Cons:
  • Cons are that they are cons

Preferred solution: A decent vacation that isn't a scam.

Anonymous
map-marker Gary, Indiana

Trying to set up my vacation

Know one will return my call I have been trying for 4 days to talk with a person and this is just ridiculous
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User's recommendation: Answer the phone or return calls

LadislauP B

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Verified Reviewer

Registration certificate EPSNSFRVB10788

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Good morning

I have a certificate which expires November 30 Th 2023, and I just noted that registrations are not accepted within 60 days of the program expiry date

I am a 77 years old man.

I received this beautiful gift certificate 2 years ago and I was looking forward to enjoy some little vacations with my wife next week in a resort in Orlando. And it happens that finally, 3 days ago, when I found myself in conditions to travel I decided to register the certificate.

Im gently asking if you could please make an exception to this policy and allow me to register it.

And I also ask you if this request should go to another person or department, please send it to the right ones.

I m thanking you so much in advance

Best regards,

Ladislau P Brett

View full review

Preferred solution: Extended time to register my certificate

Cesar L Uru

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker London, England

Misleading advertising

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Odenza Marketing - Misleading advertising
I already paid for a voucher with another company associated with Odenza to ending been charged $35 more to purchase tickets that have not many choices, like movie theaters tickets and some more garbage shows, dont fell for this scam, this is a totally unnecessary charges
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Loss:
$35
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Don’t patronize this company, is a ripoff

Mercie Fqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Honolulu, Hawaii

Scammed into sitting through Hilton timeshare sales pitch

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My wife and I were staying at the Twin Fin Hotel (formerly the Aston Waikiki Beach Hotel). We went to the excursion desk to book a whale watch tour.

The sales clerk asked us if we wanted to get a free 7-day stay at a Hilton resort if we sat through a 2-hour promotional pitch to buy a Hilton resort timeshare. She definitely said we would get a "free" 7-day stay at Hilton. We signed up for the sales pitch that was held nearby at the Hilton Hawaiian Village Waikiki Beach Resort. The high pressure sales pitch lasted 3 hours.

They used 3 people to try to get money from us. At the end, after saying NO we will not give you any money at least ten times, we were given a brochure from Odenza Marketing Group for "up to 7 nights of resort accommodations." There is nothing free about it. You have to pay $100 just to find out more about it. It will supposedly be applied to an undefined "travel agency booking fee." The fine print says you have to pay a resort booking fee of $39.99 per night, plus an undefined Odenza service fee, plus resort fees, taxes, miscellaneous expenses, and the kicker, "the recipient is responsible to pay for all expenses." It also says Odenza can change the terms and conditions without notice, but that the terms are "final and cannot be changed." In my line of work, this is known as an illusory contract.

There is nothing "free" about this, and we did not pay the initial $100 to get it started. If anyone starts a class action suit, let me know.

View full review
Cons:
  • Bait and switch
  • Complete scam
  • No transparency

Preferred solution: An actual free 7-day resort vacation

User's recommendation: Do not waste your time at the Hilton timeshare seminar

6 comments
Guest

Odenza Marketing Group has lots of complaints on may different sites.

Guest

I received the same certificate today at the Hilton Grand Vacation Club. I am going to report this to the Attorney General in Arizona. What a scam

Adrieanna Vmb

I received the same certificate today at the Hilton Grand Vacation Club. I am going to report this to the Attorney General in Arizona. What a scam

Guest

I got same certificate at waikiki

Guest

So you blame the company that's redeeming the certificate when it clearly states you need to pay the fees. Instead of Hilton that told you it was free. Seems legit.

Guest

I got same certificate at waikiki

View more comments (5)
Summer L Rhg
map-marker Henderson, Nevada

Received 3 night offer

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So my sister & I received this 3 night offer certificate after doing a timeshare presentation. We paid the $79 for the booking fee that is required with the travel agent - we were offered to upgrade our trip to 7 days/7 nights for an extra $100 - so now that is $179 in fees.

Fast forward we booked a 7 day stay in Puerto Vallarta, Mexico. The resort was very beautiful but required an additional $150 in resort fees & about - so now that's $320 in booking and resort fees.

Overall for 2 people to stay in a 4.5 star resort for $320 for 7 days WAS worth it.

I enjoyed my stay but I can understand why people would be annoyed with having to pay so many hidden fees. Puerto Vallarta was very beautiful and I hope to return someday - odenza needs better marketing teams to explain hidden fees but I thoroughly enjoyed the resort and a new state in Mexico.

View full review
Loss:
$340

Preferred solution: Let the company propose a solution

User's recommendation: Read fine print

2 comments
Guest

Thanks for the information. Much needed

Guest

Thank you - it sounds to me that it’s a matter of you gotta pay to play

View more comments (1)
Ballard Sjj

Diamond Resort Scam -> Odenza Marketing Scam

Got the stupid pamphlet.. won't let you look at locations without paying a fee. They are scammers!! Please be aware when you are done with timeshares. They will do anything to get you in.
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User's recommendation: Free is not actually free

Rochelle B Rsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

False Advertising

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Odenza's marketing pamphlet advertise the certificate is good for 4 locations. Once you sit for the timeshare appointment and claim certificate only 2 locations are actually available. The advertising materials should be updated to display what they actually offer. Vidanta hotels look scammy if they are using a marketing company that uses false advertisements
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Preferred solution: Deliver product or service ordered

teesa c

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bs marketing scam

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Odenza Marketing - Bs marketing scam

You go to a presentation for Holiday vacations and they want you to buy a $12,000 vacation package and if you don't, they give you this shifty certificate with odenza. Then you send it in to register and odenza sends you a code.

You have no idea who this company is and their website has no information whatsoever with no names of resorts or locations...and they ask you to send $100 deposit before you can even see any locations to book. No thanks...the real catch is that holiday vacations tells you that you are getting a free 7 day vacation. Odenza wants $100 up front and then says you must pay $279 booking fee after the $100. Yeah right.

They have the worst reviews to begin with.

Then I searched the internet and they bribe sales companies to pitch these giveaways for pennies on the dollar. People would not sit through timeshare presentations for this crap I assure you.

View full review

Preferred solution: my time was wasted and disrespected by the dishonest business practices between odenza and Holiday vacations of Orlando they failed to mention I would be handed off to a zero star company with tons of pissed off customers

User's recommendation: Odenza is garbage

1 comment
Summer L Rhg

Do you have a photo of the back of the certificate? It looks different than the one they gave me.

Anonymous
map-marker Kissimmee, Florida

Scared to book after reviews

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none yet trying to decide if i book the won voucher how can companies get away with so much disatisfaction?
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1 comment
Guest

Did you ever use it? Thank you!

Carl H Zbx
map-marker Debary, Florida

Need answer on request paid

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Called 4 different numbers, all said not authorized to dial this number! Then what number works? SCAMMING COMPANY
View full review
Loss:
$49
Cons:
  • Fraud ring

Preferred solution: Deliver product or service ordered

User's recommendation: Don't fall for it

1 comment
Dailen Ihs

1-800-451-****

Jesenia Rpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clermont, Florida

My travel certificate/registration

No complaint. I just wanted to make sure my certificate is registered. And to find out more information about my cruise.
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1 comment
Guest

Did you find anything out?

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Mary Branum
Mary Branum

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Anonymous
map-marker Huntington Beach, California

People need a heads up

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I was offered a 'free' roundtrip airfare plus 4 nights at a minimum 4 star resort for two people. I was sucked in to a 60 min presentation, mostly about timeshares.

After passing on the timeshare/platform, I got a certificate. The certificate said to go to www.rewardsandincentives.com to redeem This site 'registers' my vacation to the tune of $50, nonrefundable. Then I'm led to Odenza.com. They want another $400(for taxes, allegedly) to be assigned a travel agent, who is the only person who can discuss extras.

I live in Orange County CA, and "nominated" departure airports didn't include any airports in LA or Orange County. San Diego was the nearest departure airport. I called to verify just that, and the customer service nicely stated I would have to pay extra to fly out of Orange County Airport. OF COURSE, she didn't know the extra amount, and to find out I would have to send another $400, allegedly refundable, and they would assign me a travel agent, who will call me later.

Based on other reviews, I will pass on this offer, and am embarrassed to have dragged my wife to a silly timeshare presentation. I got a feeling this offer isn't anything close to 'free'.

Plus, I'm out $50. Two nights sounds good, but does anyone really want just 2 nights?

View full review

User's recommendation: Go in with eyes open, really wide open.

1 comment
Nezzie Ucq

We all need to file a complaint about this company. They continued to call me daily for months, each time I asked, is it completely free?

I really' have to pay anything??? no nothing!!1its all free, they said.

in order to redeem the certificate you must pay $398 by CC in order to view any dates, location options, $398 just to request a reservation which must be 30 days in even book They won't tell you which hotels or location in somewhere as big as SF. Funny, now they won't call me back They screwed me.

Anonymous
map-marker Pittsburgh, Pennsylvania

Date too far off my reqire vacation date

Date for vacation too far off of my require date my birthday in couple days along with my vacation time
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TOM M Jnz

Fraudulent "free trip" offer

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complete scam. total rippoff. consumers need to be protected from fraudulent groups like odenza marketing.
View full review
Loss:
$1000
Cons:
  • Fraud ring

Preferred solution: Let the company propose a solution

User's recommendation: beware. total fraud

1 comment
Guest

Information I needed to know

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