Update by user Mar 09, 2020
There are 3 investigations currently going for this issue. Nothing final as of yet.
State Medical Board of Examiners getting to reviewing DR case for "neglect" to do her job. State investigation launched against facility for policy changes to NOT let this happen again. Some sort of patient advocate emailed me about investigating in house also. Waiting to hear back from policy maker from within the facility STILL as to if they are going to update policies to NOT allow NEGLECT to happen again.
Original review posted by user Feb 08, 2020
I was on a given Medicare plan. The ONLY specialists primarily that took my insurance (at the time) was this location. I was filling out new patient paperwork. Pulled to the exam room. I was told by neurosurgeon (that just happened to be being shadowed training someone of the future of health "care" within their facility) "this is a 1 yr follow up". The appointment was OVER before I even finished filling the paperwork out! I told her "no offense, but your name and face doesn't ring familiar with me in the number of Drs in this area that have dropped me through the cracks since my disabling auto accident Oct 18, 2013". She stated "I told you back then and as is now your spine is deteriorating and there is nothing I can do for you". I expressed "my neurosurgeon that did my 2 spine surgeries said my spine would have to be monitored as if the surgeries didn't help then more would be needed". She stated "then I suggest you return to him". I stated "his office doesn't take the insurance I'm on presently". She asked "what do you want from me"? I stated "An image of some kind...an xray, CT scan, something to tell me the current condition of my spine". SHE WALKED OUT OF THE ROOM TELLING THE NURSE TO PREP THE ROOM FOR THE NEXT PATIENT AND HAVE ME SIT IN SEATING AREA TO FINISH FILLING OUT MY PAPERWORK. I was told to hand in my paperwork when I was done, I was already checked out of the appointment and I was free to go. Upon having my insurance set to change Jan 1st, 2020, I got in with my prior neurosurgeon that did the surgeries on Jan 7th. He did Xrays. They came into the room and SHOWED me why I was having MORE issues. I "need to return when I can't take it anymore as I had already been through physical therapy (to the point they told me they couldn't help me any further), injections, nerve burning, etc for me to fix it with surgeries...(2 more again)". THIS IS ALL I ASKED FOR AND WAS FLUSHED DOWN THE DRAIN OF THE CRACKS OF A HEALTH "CARE" SYSTEM!!!!!!!!!!! BUT SHE TOOK MY INSURANCE'S 100% PAYMENT FOR SERVICES "NOT" RENDERED! I was contacted by said insurance company this past week for survey as to WHY I left the company. After over an hour of giving her feedback and pieces of my mind when she asked what the company could have done to help keep me; I kindly informed her of some sort of form of recursive action like demanding refund toward insurance since nothing was done, some sort of mannerism like healthgrades.com where the patients/customers of doctors and the insurance company can head to their site to an area of giving testimonials about their own experiences with said doctors for current customers or potential future customers could have information on whatever doctors were reviewed and truths told so they could make a better educated means to make the right decision for them, etc and I even resorted to finding out from an attorney that I have no malpractice case with THIS type of treatment, or lack thereof, and I resorted to trying to reach the "customer relations" department in their facility with NO response or returned call! I even tried getting to be able to see the Dr I was referred there to see and not be STUCK with someone else! I was told "we don't transfer patients among coworkers in the same department and even if you did get a chance to see him, he would most likely take HER word for what she put in my file above all else".