Oceanic Time Warner Cable
Oceanic Time Warner Cable Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oceanic Time Warner Cable has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
DO NOT USE THEIR SERICES
Illegitimate charges
- Bogus charges
Preferred solution: Full refund
Cable box says no cable
Extremely helpful
Don’t care for it
Spanish commentators
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Verified Reviewer | Honolulu, HawaiiOceanic Cable refused to reverse fake/SCAM phone charges.
As of May 2, 2014, after national Time Warner Cable Security called few days ago to find out more details, Oceanic Timer Warner Cable called today to tell me they have dropped all the international phone charges and will credit the full amount back to my account.
Boycott Oceanic Time Warner Cable
Oceanic Cable Molokai, HI
Well, it is the end of the year. What has Oceanic actually done?
The UPGRADE Mr. Barlow told THE DISPATCH would be made by the end of the year? I'm not sure what you call them but Molokai had three system load leveling main controllers. Middle of December, two more were added. Speeds seemed to improve, fewer Kbps but low 2Mbps in the evenings is the best I see. I tried to stream a Smithsonian feature 2 December and it could not even hold a stream at the lowest of the 5 "Quality" levels the Roku indicates (4 dots and "HD"). HBI Test Site results were less than 1Mbps.
The microwave remains the same old unit that has been feeding Molokai for at least the past the 6 years I've had service.
Analog CATV now looks like a third generation VHS tape copy in a light snow storm.
Internet service continues to be shaky. Random down times are the norm for Molokai. December 2012 was particularly bad. On 6 December it was down from 0800-****. On the 28th, down 14 times from 1900-**** as logged by my AirPort Extreme. Other random down times during December were frequent.
Since the middle of December 2011 (NOTE that is 2011) I have had kilobit downloads in the evenings. I gave up trying to stream a movie. For grins, I hooked up my Roku a few months ago. Started a RetroVision movie but it buffered so much I decided to watch a DVD. Came back to the Roku stream 2 hours later - the movie was at 12 minutes. The remaining 1:48 elapsed was buffering.
Bob Barlow went on record with THE DISPATCH stating upgrades "... that will remedy some of the issues that we've been having," would be made by the end of the year. I do get into the low 2Mbps speeds more often now but that hardly qualifies as much of a remedy.
Time Warner Oceanic provides horrible service
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I have been "on hold" for almost half an hour at 10:45 p.m. at night and no "customer service" yet. This company is to be avoided at all costs if you ask me -- Haw Tell has highspeed DLS service as part of regular service -- I think I will have to look into it.
An update. Finally, today, a repair person came to my home.
He worked on the TVs for awhile, ad the channels were coming in clearer. However, a few hours later I had NO tv reception, no Internet, and no phone service (I have them all in an Oceanic package), I called customer service, was put on hold (burning up cellphone minutes), and then the representative confirmed it was not a neighborhood outage, and transferred me to the repair people, Again, I had to wait on hold (more cell minutes wasted) that person then wasted time with useless theories, and finally said she paid pass the information on to some other office, but she couldn't get a repair person to my house right away because it was too late in the day, and transferred me to their internet people. Again I was placed on hold, and I eventually hung up.
Through the night my tv and internet have come on, and gone off intermittently (and my phone did also, one time), and the reception on the tv has been intermittently unwatchable as well.
I'd wish Oceanic would go to ***, but I think a worse fate would be if they all suffered the same problems I have. These people are incompetent to the max.
Aloha "OceanicHater". I replied to your Yelp review (under "David W.") this morning.
Please take a look at it and send me your customer contact info through Yelp DM so that I can help get this issue resolved for you ASAP.
Please don't reply here as I don't always get notified of these and will likely miss it. Mahalo!
Gee -- if this guy is the one that helps pissed oceanic customers he should get on their 24/7 help-line, a lot of us "on hold" waiting for someone to talk to.