Ocean Reef Resort of Myrtle Beach
Ocean Reef Resort of Myrtle Beach Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative with repeat mentions of poor customer service, high price level, and a recent recommendation labeled Bewear; see Ocean Reef Resort of Myrtle Beach reviews for context.
Positive Feedback
Some long-term guests note loyalty and past stays, and the property still attracts repeat visitors despite issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about overbooking and room assignment changes.
- Complaints about front desk responsiveness and manager interactions.
- Concerns over paying high rates without adequate service or timely refunds.
Key Takeaways for Future Customers
- Confirm reservations and arrival policies and document communications.
- Expect higher prices and weigh value before booking.
- Be prepared to escalate billing or refund issues if needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative with repeat mentions of poor customer service, high price level, and a recent recommendation labeled Bewear; see Ocean Reef Resort of Myrtle Beach reviews for context.
Positive Feedback
Some long-term guests note loyalty and past stays, and the property still attracts repeat visitors despite issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about overbooking and room assignment changes.
- Complaints about front desk responsiveness and manager interactions.
- Concerns over paying high rates without adequate service or timely refunds.
Key Takeaways for Future Customers
- Confirm reservations and arrival policies and document communications.
- Expect higher prices and weigh value before booking.
- Be prepared to escalate billing or refund issues if needed.
Turn one complaint into a collective action
Raleigh, North Carolina
Pissed Consumer
- - Overbooked; moved to a 9th-floor room.
- - Check-in at 2:30pm; hour wait; room not ready.
- - Manager offered room or refund; stayed in a less-desirable room.
OMFG.... I booked a room on the 16 Floor...(There are the only 4 room on this floor.If you have ever stayed in one, you would know that no other room can compare.)come to check in at 2:30pm and was told that it wasn't ready and made me pay the remainder of the balance.
I go to get groceries and come back at 4 ( check in time) to wait in line for a hour, only to be told that the room was overbooked and I would have to go in a room on the 9th floor. Which is a 3 bedroom, it is 2 of us. And the view of the street is bull. After fussing with the incopmitent front desk people.
The manager gets snappy and asked do you want the room or do you want your money back. I drove 4hrs to get here and at 5pm at this point where would we stay. So I'm paying the same price for a room I hate.
I feel so derespected and unhappy at this point. We have spent so much money at this resort, over the years.
User's recommendation: Bewear
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.