Ocean Players Club
Ocean Players Club Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ocean Players Club has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Entertainment, Fun.
Cons: Do not answer emails, Do not respond to form from there own website, Extremely poor customer service.Recent recommendations regarding this business are as follows: "Don’t play at the casino! It’s fun, but they won’t pay you out and there is ZERO customer service to help you.", "If you win money on a cruise that contracts with Ocean Player Club, don’t leave the ship without your money because you will never receive it.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ocean Players Club has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Entertainment, Fun.
Cons: Do not answer emails, Do not respond to form from there own website, Extremely poor customer service.Recent recommendations regarding this business are as follows: "Don’t play at the casino! It’s fun, but they won’t pay you out and there is ZERO customer service to help you.", "If you win money on a cruise that contracts with Ocean Player Club, don’t leave the ship without your money because you will never receive it.".
Most users ask Ocean Players Club for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Got statement of cruise
Haven’t had any help about my pokie win
I was on Elvis cruise had a wonderful time, played poker machine & won around $106.00 dollars & didnt receive it back in my account, I was room 9216 .regards Sandra Thomas.
Preferred solution: Full refund
Sydney, New South Wales
Waiting for what’s mine
Absolutely appalling, I cruised last august and still waiting for a cheque that owed to me. I have emailed, phoned and even went to Carnival head office. I just want what owed to me.
Kissimmee, Florida
Charge dispute
Wont answer the phone been on the phone for 45 minutes trying to get this matter resolved on the chargers from the sunshine. They say they all that money called three times no answer then Holden numerous times I like to get this matter solve thank you bye
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Key West, Florida
They never paid me out
I made 300$ on a digital poker table on a Holland America Cruze that was run by ocean players club, and never got paid out. Ive tried to contact them nearly 25 times, and never got a single response. I got fleeced by a huge cruise line!
- Fun
- Never got paid
Preferred solution: Full refund
User's recommendation: Don’t play at the casino! It’s fun, but they won’t pay you out and there is ZERO customer service to help you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Owe me money
Received money a few months later.
My first contact with them was in January, I have never received a personal email or phone call back from them, just an automatic email of which I have replied to numerous times, as well as filling out a form for the money they owe me from the cruise I took in November 2022. My husband also won $$, and he received his money in January. This company continues to ignore me, and ignore my emails, theres no phone number to call to contact them. However one number HAL gave me for them was a credit reporting agency.
They just gave my husband that number again today.
I have complained to Holland America, I have
complained to the casino through Holland America and guest relations, my next step is to report them to the Better Business Bureau. Long story short, Guest Relations from HAL, asked if they could mail us our casino checks since my husband and I were quarantined to our room after testing positive for COVID.
- Entertainment
- No phone number
- Do not answer emails
- Do not respond to form from there own website
Preferred solution: Full refund
User's recommendation: If you win money on a cruise that contracts with Ocean Player Club, don’t leave the ship without your money because you will never receive it.
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