Ocean Players Club Reviews
Ocean Players Club Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ocean Players Club reviews show a 1.1 star rating from 5 customer reviews; consumers are mostly dissatisfied. Pros noted: entertainment and fun. Price level reported as medium. Most users request a refund and report issues with payouts and W2G forms.
Key Takeaways for Future Customers
- Expect long delays or no replies when contacting customer service.
- Frequent customer complaints about unpaid casino payouts and missing tax forms.
- Be cautious using offers tied to future cruises.
Negative Feedback / Risk Areas
- Unanswered emails and forms leading to unresolved billing and refund disputes.
- Reports of months-long payout delays and lack of phone support.
- Persistent customer complaints about extremely poor customer service.
Positive Feedback
Customers say the games provide entertainment and fun despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ocean Players Club reviews show a 1.1 star rating from 5 customer reviews; consumers are mostly dissatisfied. Pros noted: entertainment and fun. Price level reported as medium. Most users request a refund and report issues with payouts and W2G forms.
Key Takeaways for Future Customers
- Expect long delays or no replies when contacting customer service.
- Frequent customer complaints about unpaid casino payouts and missing tax forms.
- Be cautious using offers tied to future cruises.
Negative Feedback / Risk Areas
- Unanswered emails and forms leading to unresolved billing and refund disputes.
- Reports of months-long payout delays and lack of phone support.
- Persistent customer complaints about extremely poor customer service.
Positive Feedback
Customers say the games provide entertainment and fun despite service issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Maine
It’s a money grab
- - Alaska 2026 cruise feels different.
- - They offer 30 days for my 10-day cruise.
- - 89 days to go; emails unanswered; plan to follow up every 3 days.
I have been on a few carnival cruises, but this upcoming cruise to Alaska in 2026 feels different. I only book from my casino offers for carnival cruises.
They want to give me 30 days of cruising for my actual 10-day cruise. That benefits them, not me. Dangling carrots for future cruises. I emailed them, and crickets.
They are not being transparent or offering anything to loyal carnival casino players.
I'm 89 days until my cruise, and I'm not impressed. I'm going to email them every 3 days until my cruise.
Preferred solution: Something to make me feel like a valued casino player. Drinks on us or 10 day thermal spa for me and my wife. Something that says “thank you”.
User's recommendation: Be prepared for a casino that doesn’t value it’s players
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate my player card
I tried the whole phone line for almost one hour. I need to update my incoming guest reservation for 8/14. Please change the suite without any other charge or email me at yopark650@***.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Taipei City, Taipei City
Casino payout
- - No payout after almost 4 months.
- - They take money right away, with no payout and generic replies.
- - The reviewer warns others to stay away.
Been almost 4 months, no payout of my winnings. Seems like a big scam.
I recommend not playing if they are involved. They take your money right away, but 3 months and running, no payout, no promise but the same form reply letters. Beware.
Posting everywhere possible. Stay away.
- No phone to reach them
Preferred solution: My winnings from over 3 months ago.
User's recommendation: Don't gamble if they are involved.
I need W2Gs from Jan- March of 2024.
Send my tax forms W2Gs to me for Jan,Feb,March, please send to Eleanor Hamic 6420 Stockton Blvd Whitehouse, OH 43571
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot statement of cruise
Haven’t had any help about my pokie win
I was on Elvis cruise had a wonderful time, played poker machine & won around $106.00 dollars & didnt receive it back in my account, I was room 9216 .regards Sandra Thomas.
Preferred solution: Full refund
Sydney, New South Wales
Waiting for what’s mine
Absolutely appalling, I cruised last august and still waiting for a cheque that owed to me. I have emailed, phoned and even went to Carnival head office. I just want what owed to me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOwe me money
- - Ocean Players Club owes about $500 with 12 open tickets.
- - No direct callbacks; only automatic replies.
- - HAL provided a credit bureau number for contact.
Received money a few months later.
My first contact with them was in January, I have never received a personal email or phone call back from them, just an automatic email of which I have replied to numerous times, as well as filling out a form for the money they owe me from the cruise I took in November 2022. My husband also won $$, and he received his money in January. This company continues to ignore me, and ignore my emails, theres no phone number to call to contact them. However one number HAL gave me for them was a credit reporting agency.
They just gave my husband that number again today.
I have complained to Holland America, I have
complained to the casino through Holland America and guest relations, my next step is to report them to the Better Business Bureau. Long story short, Guest Relations from HAL, asked if they could mail us our casino checks since my husband and I were quarantined to our room after testing positive for COVID.
- Entertainment
- No phone number
- Extremely poor customer service
- Do not respond to form from there own website
Preferred solution: Full refund
User's recommendation: If you win money on a cruise that contracts with Ocean Player Club, don’t leave the ship without your money because you will never receive it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Key West, Florida
They never paid me out
- - Won $300 at a digital poker table on a Holland America Cruze.
- - I was never paid.
- - I contacted them 25 times with no response.
I made 300$ on a digital poker table on a Holland America Cruze that was run by ocean players club, and never got paid out. Ive tried to contact them nearly 25 times, and never got a single response. I got fleeced by a huge cruise line!
- Fun
- Never got paid
Preferred solution: Full refund
User's recommendation: Don’t play at the casino! It’s fun, but they won’t pay you out and there is ZERO customer service to help you.
Charge dispute
- - On hold for 45 minutes trying to resolve the chargers issue.
- - Calls to Sunshine went unanswered; Holden was contacted repeatedly.
Wont answer the phone been on the phone for 45 minutes trying to get this matter resolved on the chargers from the sunshine. They say they all that money called three times no answer then Holden numerous times I like to get this matter solve thank you bye
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