Ocean Park Ford
Ocean Park Ford Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied, with a 100% unfavorable rating. Pros note they love their truck; cons cite a warranty nightmare, high price level, and poor customer service.
Positive Feedback
Customers say they love their truck and the vehicle itself meets expectations despite service issues.
Negative Feedback / Risk Areas
- Warranty coverage disputed and denied after recall work, creating a major complaint.
- Poor follow-up from Ford Canada and dealership staff on warranty escalation.
- High price level combined with limited product/service diversity drives Ocean Park Ford customer complaints.
Key Takeaways for Future Customers
- Check Ocean Park Ford reviews and confirm warranty transfer and recall handling before service.
- Document all communications and expect to follow up on customer service and warranty disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied, with a 100% unfavorable rating. Pros note they love their truck; cons cite a warranty nightmare, high price level, and poor customer service.
Positive Feedback
Customers say they love their truck and the vehicle itself meets expectations despite service issues.
Negative Feedback / Risk Areas
- Warranty coverage disputed and denied after recall work, creating a major complaint.
- Poor follow-up from Ford Canada and dealership staff on warranty escalation.
- High price level combined with limited product/service diversity drives Ocean Park Ford customer complaints.
Key Takeaways for Future Customers
- Check Ocean Park Ford reviews and confirm warranty transfer and recall handling before service.
- Document all communications and expect to follow up on customer service and warranty disputes.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Surrey, British Columbia
*** warranty management
- - In July 2025, Bennett Dunlop Ford performed warranty work on high-voltage battery.
- - The high-voltage connector is broken and improperly installed.
My vehicle had warranty recall work done on my high-voltage battery by Bennett Dunlop Ford in July of 2025. In Jan 2026, I started getting a warning light indicating a problem with my high-voltage battery connector.
Took it to the closest dealer (Ocean Park Ford in Surrey, BC). The issue is a broken high-voltage connector and improper connector installation.
Ocean Park Ford claims this isn't a warranty issue they can cover, and that I have to go to Bennett Dunlop Ford in Regina to get them to cover this. Bennett Dunlop Ford denied the claim.
Ford Canada's complaints department (oddly named Customer Advocates) informed me they couldn't do anything; I had to deal with the dealership.
I asked to speak to a supervisor at the FORD Canada call center to learn about the next steps in their complaint processs and I was initially heavily discouraged from doing this, and then they promised me a call back within 2 hours when I insisted that asking me to mediate between two dealerships wasn't a satisfactory or an appropriate response.
It has been 3 weeks now...no call back.
In the Systems world, this is referred to as Structural Incompetence. A legal arrangement (in this case Dealerhip agreements) or a policy that makes a company incapable of or unlikely to respond to an issue.
As a customer, I should not have to either work around, mediate, or negotiate settlements between dealers or be stuck with the $2300 bill.
- Love my truck
- Warranty nightmare
Preferred solution: Full refund
User's recommendation: Dealing with warranty work done by different dealerships is a nightmare
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