Ocean Honda Reviews
25 CLAIMED LOSSES
1 TOTAL REVIEW
Don't Buy at Ocean Honda-Santa Cruz
I attempted to purchase a new car with my Costco discount. The dealer originally told me they would honor the price. After 6 grueling hours and four pushy salesmen, I reluctantly agreed to purchase the car, but was told they couldn't possibly sell it that low, so I paid $600 more. The car was not in stock and was to be delivered in 10 days. They insisted on holding my trade-in and giving me a loaner, which seemed odd. Due to the negative experience and the overprice cost of the vehicle, I decided to cancel the transaction and informed the dealer. They ignored my requests. Tonight when I got home, I found the car had been dropped off at my residence without my knowledge or consent. When I called them about the situation, the salesman refused to remove the car and to return my old car. He was angry, rude and threatened me with law suits, saying I could not cancel the deal. I have not touched the new car, nor taken possession or completed the final paperwork or funding. From beginning to end, I was bullied, intimidated and tricked by ruthless salesmen. I want to terminate the contract, have this car removed from my driveway, and get my old car back, but they are refusing. I have no interest in doing business with a company that is so dishonest and disrespectful to their customers. Tomorrow I will be contacting the D.A.'s office and Consumer Affairs. What a mess! In the meantime, I found 3 dealers that would honor my price and without all the haggling, games and bullying.
San Jose, California
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