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Don't Buy at Ocean Honda-Santa Cruz

I attempted to purchase a new car with my Costco discount. The dealer originally told me they would honor the price. After 6 grueling hours and four pushy salesmen, I reluctantly agreed to purchase the car, but was told they couldn't possibly sell it that low, so I paid $600 more. The car was not in stock and was to be delivered in 10 days. They insisted on holding my trade-in and giving me a loaner, which seemed odd. Due to the negative experience and the overprice cost of the vehicle, I decided to cancel the transaction and informed the dealer. They ignored my requests. Tonight when I got home, I found the car had been dropped off at my residence without my knowledge or consent. When I called them about the situation, the salesman refused to remove the car and to return my old car. He was angry, rude and threatened me with law suits, saying I could not cancel the deal. I have not touched the new car, nor taken possession or completed the final paperwork or funding. From beginning to end, I was bullied, intimidated and tricked by ruthless salesmen. I want to terminate the contract, have this car removed from my driveway, and get my old car back, but they are refusing. I have no interest in doing business with a company that is so dishonest and disrespectful to their customers. Tomorrow I will be contacting the D.A.'s office and Consumer Affairs. What a mess! In the meantime, I found 3 dealers that would honor my price and without all the haggling, games and bullying.
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6 comments
#628898

I bought my current car from Ocean Honda and didn't get the best deal I could have, but that was on me; I knew I should have shopped around more before purchasing. The salespeople did the usual slimy song and dance, but what do you expect?

I did stop using their auto service; it is THE WORST. My next Honda will come from another dealer in the Santa Cruz area.

#558297

Man I feel for ya but if ya dont got the business sense to know when u are getting played out... then U will!

Good luck w/ that . Being in business I have a strict customer is always right policy .

However corps. dont care about that.

#282786

3 dealers are you going to buy 3 cars

#276233

I was surprised by this, as I tried to use the Costco auto program 3 years ago to purchase a Honda. At that time, Honda wasn't involved with their program.

Just looking again, Honda isn't a vehicle make listed on their program. Sounds like you tried to use your costco card to hold Ocean Honda hostage.l

We've bought 3 cars from them, and have dealt with the occasional pushy sales person. They've actually been a great company to deal with, in my case.

#231436

Did you sign over the tittle to your trade? If so, there really is nothing you can do about that...

realistically it sounds like you spent a couple of extra dollars but got exactly the car you wanted, so what if you got bullied by a salesman, do you know how many people out there are happy with their car salesman???

(Un-Shockingly Low). Not to mention, I'm sure the six hours you spent with the salesman was no picnic for him either.

#212488

Wish you luck with that...should have walked away when theY wouldn't honor the discount when they initially said they would.

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ID
#207570 Review #207570 is a subjective opinion of poster.
Location
San Jose, California
Loss
$25

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