Our first all inclusive experience at Ocean Coral & Turquesa Resort, Cancun

We originally booked the all inclusive package with the Princess resort, but later on, we cancelled it because of its bad reviews, choosing Ocean Turquesa instead. However, our experience has been quite unpleasant and disappointing. 1. They put us on the ground floor (room 12108) even though our reservation clearly stated that this is our first all inclusive and we requested a higher floor room. 2. The room was stuffy and smelly. Also, it was very dim and the pillows smelled very bad. It seemed like the resort was too packed that the house keeping staff didn't even have time to switch fresh pillows after the previous occupants had checked out. 3. Water was leaking out from the shower to the toilet stall. It was still leaking even after they had fixed it two days later. 4. The mini bar wasn't even cold. We complained on the first day and no one came to look at it until the third day. They switched it eventually, but it still wasn't cold. Finally we gave up on it. 5. The fan wobbled when it spun, and the light flashed even after it was turned off. We didn't even dare to turn the fan on, in fear that it would crash to the ground and fall on us. 6. One of the hotel staff members had told us that if we attended a three-hour H10 Privilege presentation, we would get 150 dollars in credit. However, we did not receive it. 7. There were spiders and lots of mosquitoes in the room. 8. The TV was an old style flat screen, and it was placed crookedly on the wall. In general, the food was okay, but for some reason, the beers were not cold. We definitely would not recommend this hotel to any of our friends or their families. We had taken pictures of the leaking shower, the refrigerator, the fan, the room and the TV and will post them on most of the travelling and all inclusive site so everyone can avoid booking this terrible resort until they make some improvements.
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ID
#437512 Review #437512 is a subjective opinion of poster.
Location
Cartersville, Georgia

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