Ocala Subaru
Ocala Subaru Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ocala Subaru has a 1.3 star rating based on 1 customer review. Consumers are mostly dissatisfied; reviewers cite poor customer service and negative experiences.
Key Takeaways for Future Customers
- Expect issues reported in Ocala Subaru reviews about customer service and communication.
- Consider calling ahead and making an appointment before visiting.
- Check vehicle condition and ask about fees and details up front.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude manager and staff attitude.
- Reports of lots of add on fees and lack of cleanliness or proper detailing.
- Long waits, poor communication on recalls and appointments.
Positive Feedback
No pros listed; one reviewer praised a salesperson but overall feedback is negative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ocala Subaru has a 1.3 star rating based on 1 customer review. Consumers are mostly dissatisfied; reviewers cite poor customer service and negative experiences.
Key Takeaways for Future Customers
- Expect issues reported in Ocala Subaru reviews about customer service and communication.
- Consider calling ahead and making an appointment before visiting.
- Check vehicle condition and ask about fees and details up front.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude manager and staff attitude.
- Reports of lots of add on fees and lack of cleanliness or proper detailing.
- Long waits, poor communication on recalls and appointments.
Positive Feedback
No pros listed; one reviewer praised a salesperson but overall feedback is negative.
Turn one complaint into a collective action
Orlando, Florida
Poor customer service
- Stopped by after looking at Ford's; no salesperson spoke or greeted us.
- We left after someone approached outside while we were eating ice cream.
Stopped by today after looking at Ford's. Salesman walked by twice and never said a word.
After looking at all the vehicles on the lot we went in. We could see salesman sitting in his chair and watched us walk in and never got up. We decided to leave when someone came up to us outside eating ice cream.
Could never tell whom are salesman by how their dresses and no name tag. Very disappointed so we are going to make the drive tomorrow to Leesburg.
User's recommendation: Stay away or call and make an appointment.
Terrible manager -James
- Wayne was a great salesman.
- James the manager was pompous.
- The dealership was dirty and the Subaru interior was filthy; there is no detailer.
salesman wayne was great, manager - James was a pompus asshat.We left because of his attitude, he definately needs training and work on how to talk to people. Dealship looks run into the ground, place was dirty, outdated, we sat in ripped/weathered seats in the salesmans office.
The Subaru we looked at was filthy on the inside, when asked why reply was we dont have a good detailer. grab a rag and some cleaneroid at all costsav
- Non
- Pompus
- Manager is rude
- Lots of add on fees
User's recommendation: avoid at all costs
Worst customer service
- Three recalls on a 2017 Subaru Impreza; brakes and ignition coils.
- Only one recall was completed in Ocala because the other part hadn't arrived.
My 2017 Subaru Impreza has had 3 recalls. Two very serious ones, brakes and ignition coils.
When I go to dealer in Ocala, Fl only 1 recall was taken care of because they had not received the part for one of them. They said they would call as soon as the part arrived but never did. I called them and was told the part arrived, so I scheduled an appointment. Mind you this was a brake issue.
No one at the dealer was able to tell me how long it would take, so I just sat there to wait for my repair. I waited four (4) hours, and they didn't even ask me if I wanted a loaner. No information on time...no nothing. Like if my time wasn't important.
Will never buy a Subaru again and most definitely never recommend to anyone.
The customer service is horrendous. Not even an apology for the wait
- Too many recalls and poor customer service
Preferred solution: Let the company propose a solution
Companies Similar to Ocala Subaru
Coconut Creek Subaru
“I am very happy with my choice of a Subaru Legacy from coconut creek Subaru . But most of all I want to...“
Fitzgerald Countryside Su...
“I purchased my new outback on 6/7 and submitted the code for the Subaru $65 Visa card for the test...“
Groove Subaru
“I have been waiting for a driver side mirror for many weeks and am told there still aren't any available...“
Serra Kia of Gardendale
“My car was supposed to get a new motor due to the fact that it had been burning oil since May. I was at...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.